Tidio AI
Best for customer service automation
High AI resolution rate
Freemium with robust features
Multichannel support
E-commerce focused
Automate customer service with AI agents and live chat for faster support.
Last updated: Apr 15, 2026
FREEMIUM
tidio.com
Quick Answer
Tidio AI is a customer service platform that combines an AI agent (Lyro), live chat, and a help desk to automate up to 67% of customer inquiries and streamline support. It offers no-code automation flows for lead generation and integrates with various e-commerce and CRM tools. Best for businesses looking to scale customer service and sales with AI and human agents. A free plan is available, with paid tiers starting from $24.17/month.
About Tidio AI
Tidio AI is a comprehensive customer service platform for businesses of all sizes, combining an AI agent (Lyro), live chat, and a help desk. It automates up to 67% of customer inquiries, streamlines ticketing, and offers proactive sales automations. Tidio helps improve customer satisfaction and lead generation, with a free plan available to get started.
What Makes It Unique
Tidio's Lyro AI Agent boasts the highest resolution rate in the industry at 67% and offers a money-back guarantee if it doesn't achieve at least 50% resolution. It can be trained on verified data sources to align with brand voice and perform smart actions by integrating with external systems.
Use Cases & Target Users
Best For
Automating customer support for ecommerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Reducing agent workload by handling repetitive tasks
Company Size
SMALL
MEDIUM
ENTERPRISE
Fit Score
Complexity
INTERMEDIATE
Target Team Size
SMALL_TEAM
LARGE_TEAM
Target Skill Level
BEGINNER
INTERMEDIATE
Key Features
Lyro AI Agent for automated customer support
Live Chat widget for real-time customer interaction
Help Desk for managing tickets and conversations
Flows for no-code automation paths and lead generation
Multichannel communication (WhatsApp, Instagram, Messenger, Email)
AI-driven email resolutions
Technical Specifications
API Available
SDK Available
MCP Compatible
Open Source
Team Features
SSO/Enterprise
Webhook Support
Has Demo
Deployment:
HYBRID
Compliance & Security
GDPR Compliant
SOC 2 Certified
Pros
- +Lyro AI Agent can handle up to 67% of customer service inquiries automatically.
- +Offers a comprehensive suite of tools including AI, live chat, and help desk in one platform.
- +Integrates with popular e-commerce platforms like Shopify and WordPress.
- +Provides a free plan with essential features and a 7-day free trial for paid plans.
- +Features no-code automation flows for lead generation and sales.
Limitations
- -Free plan has limited billable conversations and Flows visitors.
- -Advanced features like SSO and dedicated support are only available on higher-tier plans.
- -Custom branding is an add-on for some plans or included in Plus/Premium.
- -Live chat support is not available on Free, Starter, or Growth plans.
- -Mobile SDK is only available on the Premium plan.
Powered By
Base Models
GPT-4
Uses Models
GPT-4
Decision Intelligence
Best For
Automating customer support for ecommerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Reducing agent workload by handling repetitive tasks
Not Ideal For
Businesses requiring highly complex, custom-built AI models without pre-trained knowledge.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a purely open-source solution for their customer service stack.
Companies with extremely low customer interaction volumes where automation benefits are minimal.
Frequently Asked Questions
Your Actions
Dimension Scores
Ease of Use7/10
Output Quality8/10
Value for Money7/10
Customization6/10
Support7/10
Integration8/10
Task Scores
Auto Resolution
9
Knowledge Base
8
Live Chat
8
Multi Channel Support
8
Customer Satisfaction
8
Ticket Management
7
Escalation Rules
7
Response Templates
7
Trust Score
95/100
Excellent
Based on 10 verified signals
Trust Signals
Verified CompanyTidio
Notable CustomersUnder Armour, The Body Shop, Dermalogica +7
User Base100K-1M
Funding$26.8M
Team Size51-200
Uptime SLA99.99%
Status PageView
GDPR CompliantYes
SOC 2 CertifiedYes
Data ResidencyEuropean Economic Area (EU-based AWS servers), with potential transfers to the USA based on GDPR adequacy decision.
Switching & Migration
Migration Difficulty
Moderate Effort
Data portable as:
CSV
JSON
24/5 Email Support, Live Chat Support (Plus/Premium), Dedicated Success Manager (Plus/Premium)
Quick Stats
CategoryCustomer Support
PlatformsWEB, DESKTOP, MOBILE, BROWSER_EXTENSION, API
Integrations19+
Views1
LaunchedJan 2023
Setup Time5 minutes
AddedMar 2026
Company & Links