Trust Score Methodology

Our transparent 9-factor scoring system helps you make informed decisions about AI tools.

How We Calculate Trust Scores

Every AI tool on Intelloro receives a Trust Score from 0 to 100 based on nine key factors. This score is designed to give you an objective, data-driven assessment of each tool's reliability, transparency, and user satisfaction.

Our methodology combines automated monitoring, verified user reviews, expert analysis, and vendor-provided documentation to create a comprehensive trust profile.

Independence Matters

Trust Scores cannot be purchased or influenced by vendors. Our scoring is completely independent and based solely on objective data and user feedback.

The 9 Trust Factors

Each factor contributes a specific weight to the total score of 100 points.

Company Verification

Max 15 pts

We verify the company behind each tool, checking business registration, team transparency, and official documentation.

Verified business entityPublic team informationOfficial company websiteLinkedIn presence

Review Volume

Max 20 pts

The number of user reviews indicates real-world usage and provides diverse perspectives on the tool.

Total number of reviewsReview recencyGeographic diversity of reviewersVerified purchaser reviews

Review Quality

Max 15 pts

We analyze the average rating and the quality of feedback provided in reviews.

Average star ratingReview detail and helpfulnessResponse from vendorUpdated reviews after changes

Expert Verification

Max 10 pts

Reviews from verified experts in the field carry additional weight in our scoring.

Number of expert reviewsExpert credentials verifiedIn-depth technical analysisComparison with alternatives

Uptime & Reliability

Max 10 pts

We monitor tool availability and performance to ensure reliable access.

99%+ uptime targetResponse time consistencyIncident historyStatus page availability

Support Quality

Max 8 pts

Quick and helpful customer support indicates a commitment to user success.

Average response timeSupport channel availabilityResolution rateUser satisfaction with support

Privacy & Compliance

Max 10 pts

Data protection and regulatory compliance are essential for trustworthy AI tools.

GDPR complianceSOC 2 certificationClear privacy policyData handling transparency

Pricing Transparency

Max 6 pts

Clear, honest pricing without hidden fees builds trust with users.

Published pricingNo hidden feesClear refund policyFree trial availability

Community Engagement

Max 6 pts

Active community engagement shows ongoing commitment to users.

Active user communityRegular updates and changelogSocial media presenceEducational content

Trust Tiers

Based on the total score, each tool is assigned a Trust Tier that gives you a quick visual indicator of overall trustworthiness.

EXCEPTIONAL(90-100 points)

Industry-leading trust and reliability. Top-tier in all categories.

EXCELLENT(75-89 points)

Highly trustworthy with strong performance across most factors.

GOOD(60-74 points)

Reliable choice with solid fundamentals and room for improvement.

FAIR(40-59 points)

Acceptable but consider alternatives. Some trust factors need attention.

NEEDS WORK(0-39 points)

Significant improvements needed. Use with caution.

Frequently Asked Questions

How often are Trust Scores updated?

Trust Scores are recalculated daily based on new reviews, monitoring data, and verification updates. Major changes trigger immediate recalculation.

Can vendors influence their Trust Score?

Vendors cannot pay to improve their score. However, they can improve it by responding to reviews, maintaining uptime, providing good support, and achieving compliance certifications.

Why does a popular tool have a lower score?

Popularity doesn't guarantee trust. A tool might have many users but poor support, privacy concerns, or reliability issues. Our score reflects the complete picture.

How do you verify expert reviewers?

Expert reviewers must verify their credentials through LinkedIn, company email, or portfolio. We check their professional background in relevant fields.

What if I disagree with a Trust Score?

You can submit feedback through our contact form. If you have evidence of inaccurate data, we will investigate and update accordingly.

Have Questions?

If you have questions about our methodology or want to report an issue with a Trust Score, we'd love to hear from you.