Community Guidelines

Our Community

Intelloro is a directory and community for discovering, comparing, and discussing AI tools and agents. We rely on user-submitted content — reviews, ratings, comments, tool submissions, and discussions — to help others make informed decisions.

These guidelines explain what content is allowed, what is not, how we moderate, and how you can report violations.

What Is Allowed

We welcome content that helps the community make better decisions:

• Honest reviews based on your real experience using the tool
• Constructive feedback — both positive and negative, with specific examples
• Comparisons with other tools you have used
• Use-case suggestions — how a tool fits a specific workflow or industry
• Questions about features, pricing, or compatibility
• Tool submissions for AI tools and agents not yet listed
• Corrections to inaccurate or outdated tool information

What Is Not Allowed

The following content will be removed and may result in account suspension or permanent ban:

Illegal Content

• Content that violates any applicable law
• Child sexual abuse material (CSAM) — reported immediately to NCMEC and authorities
• Content promoting terrorism or violent extremism
• Sale of illegal goods or services
• Doxxing — publishing private information about individuals

Harmful Content

• Hate speech, harassment, or threats based on race, religion, gender, sexual orientation, disability, or other protected characteristics
• Bullying or personal attacks against other users, vendors, or our team
• Sexually explicit or pornographic content
• Graphic violence or gore
• Content promoting self-harm or suicide

Deceptive Content

• Fake reviews — reviews from users who have not actually used the tool
• Paid reviews not disclosed as such (FTC violation)
• Astroturfing — coordinated review manipulation by vendors or competitors
• Sockpuppet accounts — multiple accounts to amplify your own content
• Impersonation of other people, vendors, or our team
• Misinformation — deliberately false claims about a tool's features, pricing, or compliance
• Plagiarism — copying review text from other sites or users

Spam & Self-Promotion

• Spam, repetitive posts, or unsolicited advertising
• Affiliate links not disclosed as such
• Vendor self-reviews of their own product
• Excessive cross-promotion of unrelated tools or services
• Phishing links or malicious URLs

Intellectual Property Violations

• Copyright infringement — see our DMCA Policy
• Trademark misuse
• Trade-secret disclosure
• Sharing copyrighted content without permission

Vendor & Sponsored Content Disclosure

If you have a financial relationship with a tool you are reviewing or discussing, you must disclose it. This includes:

• You are the founder, employee, or contractor of the tool
• You receive affiliate commission from referrals
• You were paid or compensated to write the review
• You received free products or services in exchange for the review

Required by FTC Endorsement Guides (USA), CMA Compliance (UK), and similar laws in other jurisdictions.

How Moderation Works

Intelloro uses a combination of automated tools and human review:

• Automated pre-screening — new submissions are checked by automated tools for spam patterns, malicious links, and high-confidence keyword matches. Automated tools flag potential violations for human review — they do not autonomously remove content.
• User reports — any user can flag content via the report button or our content reporting form (DSA Art. 16 notice mechanism)
• Human review — flagged content is reviewed by Sultan Mahamud, Head of Operations, or designated team members within 48 hours. All removal / restriction decisions are made by a human.
• Action — content found to violate guidelines is removed, demoted, or labelled; the author is notified by email with a Statement of Reasons (see below)
• Appeals — if you believe a moderation decision was wrong, you may use the Internal Complaint Handling System (see below)

Annual statistics on moderation decisions, response times, and complaints are published in our Transparency Report (EU DSA Art. 15).

Statement of Reasons (EU DSA Article 17)

Whenever we restrict, remove, demote, suspend, terminate, or otherwise act on user content based on our policies or applicable law, we will provide the affected user with a clear and specific Statement of Reasons. This statement will include:

• What action was taken (removed, demoted, account restricted, etc.) and its territorial scope
• The legal basis — either the specific clause of these Community Guidelines / Terms of Service that was violated, OR the specific provision of applicable law if removal was legally required
• The factual basis — what content / behavior triggered the action, including the specific URL or content ID
• Whether automated means were used in detection or decision-making
• How to appeal — instructions for the Internal Complaint Handling System and Out-of-Court Dispute Settlement options

For EU users, the Statement of Reasons will also be submitted to the European Commission's DSA Transparency Database in accordance with Art. 17(5) of the DSA.

Internal Complaint Handling System (EU DSA Article 20)

If you disagree with a moderation decision (your content was removed, your account was suspended, or your report was rejected), you have the right to appeal through our free Internal Complaint Handling System.

How to file an appeal

• Reply to the Statement of Reasons email you received, OR
• Email info@intelloro.com with subject “DSA Art. 20 Appeal — [Decision ID]”

Time limit

You may submit an appeal within 6 months of receiving the original decision (DSA Art. 20(1)).

How appeals are handled

• Acknowledged within 24 hours
• Reviewed by a person different from the one who made the original decision (DSA Art. 20(6) — no automated-only appeal review)
• Resolved within 14 days from acknowledgement
• If the original decision was wrong, we will reverse it without undue delay and inform you in writing
• If the original decision is upheld, you will receive a written explanation and information about further options (Out-of-Court Dispute Settlement — see below)

Out-of-Court Dispute Settlement (EU DSA Article 21)

If you are an EU user and you have exhausted our Internal Complaint Handling System (or 14 days have passed without resolution), you have the right to refer the dispute to a certified out-of-court dispute settlement body in your EU Member State. This is a free or low-cost option independent of court proceedings.

• You must use a body certified by your EU Member State's Digital Services Coordinator under DSA Art. 21(3)
• A list of certified bodies is published by the European Commission and your national Digital Services Coordinator. We will publish links here as bodies become certified
• Intelloro will engage in good faith with any certified body you select
• The decision of the dispute body is non-binding on you, but Intelloro commits to follow it where reasonable
• Costs of the dispute body are borne by Intelloro if the decision is in your favour, or by you if the decision is in our favour and you initiated the process in bad faith (DSA Art. 21(5))

You always retain the right to bring the dispute before a court regardless of whether you use the out-of-court process.

Enforcement Actions

Depending on the severity and pattern of violations, we may take any of the following actions:

• Warning — first-time minor violations may receive a warning instead of removal
• Content demoted / hidden — content remains accessible but does not appear in default rankings or recommendations
• Content removal — the offending content is removed; you receive a Statement of Reasons
• Temporary suspension — account access restricted for a defined period
• Permanent ban — for severe or repeated violations (DSA Art. 23 — reserved for users frequently providing manifestly illegal content or manifestly unfounded notices)
• Legal referral — illegal content (CSAM, terrorism, fraud) is reported to law enforcement and CSAM specifically to NCMEC (cybertip.org) and any applicable national hotline

All enforcement actions are accompanied by a Statement of Reasons (see above) and may be appealed via the Internal Complaint Handling System.

Reporting Violations

If you encounter content that violates these guidelines, please report it:

• Use the content reporting form — preferred for most reports
• Email info@intelloro.com with subject “Content Report”
• For copyright infringement, follow the DMCA Policy

We aim to acknowledge reports within 24 hours and act on them within 48 hours.

Transparency

In line with the EU Digital Services Act (DSA) and best industry practice, we plan to publish annual transparency reports covering:

• Number of content reports received and their outcomes
• Number of accounts suspended or banned
• Government and law-enforcement requests for data
• Average response and resolution times

Changes to These Guidelines

We may update these Community Guidelines from time to time as the platform and applicable laws evolve. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the platform after changes constitutes acceptance of the updated guidelines.