Fluents AI vs Thoughtly

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Fluents AI

Fluents.ai, Inc.

Scale voice operations without scaling headcount.

Paid

73% verification coverage

Thoughtly

Thoughtly, Inc.

Everyone deserves a follow up.

Freemium

80% verification coverage

Trust & Reliability

Fluents AI

Customers (per vendor):Digital Heartbeat, Premier AI Advisors, Clarion +2

GDPR

HIPAA

Thoughtly

Uptime:100.0%Status page

Users:1K-10K

Customers (per vendor):Centracom, Nomad, 2U +7

GDPR

SOC 2

HIPAA

Overall Winner: Thoughtly

7.3/10 vs Fluents AI at 6.4/10

Leads in:

Performance

Support

Planning Quality

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Fluents AI

6.4

avg score

Thoughtly

7.3

avg score

Thoughtly leads overall — particularly in Support and Performance.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Thoughtly

7.3 / 10

Fluents AI

Best For

Teams scaling phone work with real call volume

Businesses needing inbound call resolution and outbound programs

Operations teams managing CRM or CSV contacts

Ecommerce businesses for order taking and status

Thoughtly

Best For

Revenue teams getting inbound conversion off the ground

Teams running production inbound across multiple channels

Regulated verticals and high-volume operations

Education enrollment teams qualifying program fit

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Fluents AI is best for

🎵Audio & Voice7.3🎧Customer Support6.3💬Chat & Conversation5.7

Thoughtly is best for

🤖Automation & Agents8.2✍️Writing & Content8.0🎵Audio & Voice7.0

Filter by your use case:

Limitations

Fluents AI

Cons

Pricing plans have included minutes with overage rates
Enterprise features like SSO/SAML and audit logs require custom plans
Dedicated or self-hosted setups are only available on Enterprise plans
Does not guarantee service quality, stability, uptime, or reliability unless separately agreed
Not liable for results of communications or professional advice
Does not guarantee continued availability or integration with third-party platforms

Thoughtly

Cons

Flex plan has a limit of 10 concurrent calls
Scale plan has a limit of 100+ concurrent calls
Custom LLM and dedicated infrastructure are only available on the Enterprise plan
HIPAA, BAA, PCI scope review, SSO, and SCIM are only available on the Enterprise plan
Uptime SLA is 99.9% for Scale, but custom for Enterprise
Self-serve onboarding for Flex plan, white-glove for Scale, custom for Enterprise

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Fluents AI

6.4

/ 10

Thoughtly

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Fluents AI

6.0

Thoughtly

6.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Fluents AI

7.0

Thoughtly

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

Fluents AI

6.0

Thoughtly

8.0▲ +2.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Fluents AI

9.0

Thoughtly

9.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Fluents AI

4.0

Thoughtly

5.0▲ +1.0

Performance

Calculated

Latency + throughput speed

Fluents AI

8.0

Thoughtly

10.0▲ +2.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Fluents AI

5.0

Thoughtly

6.0▲ +1.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Fluents AI

Task

Thoughtly

6.0

Latency Ttft

8.0

6.0

Speech Recognition Accuracy

6.0

8.0

Voice Naturalness

8.0

Interruption Handling

7.0

8.0

Turn Taking

7.0

6.0

Context Retention

8.0

6.0

Multilingual Support

8.0

4.0

Emotion Detection

6.0

9.0

Call Routing Transfer

9.0

8.0

Crm Integration

9.0

5.0

Ticket Management

4.0

7.0

Auto Resolution

6.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Fluents AI and Thoughtly?

Fluents AI — "Scale voice operations without scaling headcount". Thoughtly — "Everyone deserves a follow up". The Features section on this page compares them side by side.

Who is Fluents AI best for compared with Thoughtly?

Fluents AI is best for Teams scaling phone work with real call volume; and for Businesses needing inbound call resolution and outbound programs. Thoughtly is best for Revenue teams getting inbound conversion off the ground; and for Teams running production inbound across multiple channels.

How does the pricing of Fluents AI compare with Thoughtly?

Fluents AI is paid, paid plans start at $499/month, offers a free trial. Thoughtly is freemium. Always verify current pricing with the vendor.

Does Fluents AI or Thoughtly have a free plan?

Fluents AI lists no free plan and offers a free trial. Thoughtly has a free plan. Always verify current pricing with the vendor.

Do Fluents AI and Thoughtly offer an API?

Fluents AI offers a public API. Thoughtly offers a public API.

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