Thoughtly

Thoughtly

Verified
AI-Native

Everyone deserves a follow up.

SOC 2 Type II
GDPR
HIPAA
EU AI Act: Limited
Public status page
+9
Autonomous
Last updated: Oct 30, 2026
Freemium
Visit Site
More
thoughtly.com

Quick Answer

AI

Thoughtly is an AI agent platform for sales and customer service teams. It offers voice, SMS, and email agents with two-way CRM sync and multi-language support. Best for revenue teams getting inbound conversion off the ground. Pricing is enterprise.

About ThoughtlyAI

Thoughtly's AI agents respond in seconds, answer questions, qualify leads, and book meetings automatically for sales and customer service teams. It offers voice, SMS, and email agents with two-way CRM sync and multi-language support. Thoughtly provides a fully autonomous CRM solution for high-consideration consumer industries.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Thoughtly UniqueAI

Thoughtly is building the first fully autonomous CRM, shifting it from a system of record to a system of action by integrating voice runtime, orchestration, and workflows in-house. It focuses on high-consideration consumer industries like real estate, insurance, education, legal, and mortgage.

Decision Intelligence

Best For

AI
Revenue teams getting inbound conversion off the ground
Teams running production inbound across multiple channels
Regulated verticals and high-volume operations
Education enrollment teams qualifying program fit
Mortgage lenders winning speed-to-lead races
Insurance teams pre-qualifying quote requests
Financial services converting account openings and loan inquiries
Home services turning missed calls into booked jobs
Pricing Overview

Type

Freemium

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 7.3 avg

How good it is, across universal quality axes

Ease of Use6/10
Customization7/10
Support8/10
Integration9/10
Compliance & Data Protection5/10
Performance10/10
Planning Quality6/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.6 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Call Routing Transfer9/10
Crm Integration9/10
Latency Ttft8/10
Voice Naturalness8/10
Context Retention8/10
Multilingual Support8/10
Interruption Handling7/10
Turn Taking7/10
Speech Recognition Accuracy6/10
Emotion Detection6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Voice
Automation
RAG
Memory
Scheduling
Data Analysis
Extraction
Text-to-Speech
Categories
Voice Agents
Automation Agents
Customer Support
Sales CRM
LimitationsAI
  • -Flex plan has a limit of 10 concurrent calls
  • -Scale plan has a limit of 100+ concurrent calls
  • -Custom LLM and dedicated infrastructure are only available on the Enterprise plan
  • -HIPAA, BAA, PCI scope review, SSO, and SCIM are only available on the Enterprise plan
  • -Uptime SLA is 99.9% for Scale, but custom for Enterprise
  • -Self-serve onboarding for Flex plan, white-glove for Scale, custom for Enterprise
Integrations & Connections
30 connections
T
A
C
H
S
+26

Auto-updated

Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Team Size

Small Team
Large Team

Skill Level

Beginner
Intermediate
Features
Sub-60s speed-to-lead for inbound calls
Two-way SMS texting with meeting booking
Personalized email follow-up and replies
Revenue Autopilot for CRM automation
Genius knowledge base with RAG for agent context
Audit log for per-member, per-action, per-resource changes
Multi-step workflows and autonomy across channels
Technical Capabilities
SDK Available (unknown)
MCP Compatible (unknown)
Multi-Agent
Human-in-Loop
Team Features
Webhook Support
Has Demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline (unknown)
Requires Host App
Framework
MCP Server

Deployment

Cloud
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
SCIM
OAuth
Google
Developer Access
Webhooks→ Docs
Compliance, Privacy & Trust
GDPR: Stated by vendor
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
Trains on user data: Yes
Data retention: Until Deleted
Data deletion: Instant
Copyright policy: User Owns Output
Human review:
Recommended

Compliance audit trail

2 events
  1. GDPR

    Privacy Policy updated, explicitly mentioning GDPR-equivalent regions.

    1mo ago · 2026-09-16 · source

  2. SOC 2

    SOC 2 Type II reports available on request for Scale plan, included in Enterprise.

    6mo ago · May 2026 · source

Tech Specs
Response time (est.):
Instant

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Uses Models
Bring your own model — use your own API key or endpoint
Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
RAG / Vector Search
Pricing Plans
Flex
Custom
  • Voice + SMS + email + workflows
  • Unlimited usage across channels
  • 200+ integrations + REST API
  • Two-way CRM sync (HubSpot, Salesforce, Zoho, +more)
  • 34+ languages, voice cloning included
  • Email support + Expert Sessions
  • Scale
    Custom
  • Everything in Flex
  • 100+ concurrent calls
  • Auto-QA + evals on every conversation
  • SOC 2 Type II reports + TCPA review
  • Dedicated CSM, Slack support, extended hours
  • 99.9% uptime SLA + white-glove onboarding
  • Enterprise
    Custom
  • Everything in Scale
  • Custom LLM (bring your own model)
  • HIPAA + BAA, PCI scope review
  • Dedicated infrastructure + data residency
  • SSO, SCIM, advanced RBAC
  • Phone hotline + 24/7 named TAM
  • Pricing verified from the vendor pricing page.

    Looking for more Thoughtly alternatives?

    Explore our complete list of alternatives with filters for free, cheaper, and higher-rated options.

    View All Alternatives

    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    2 content types
    1 languages
    TextEmailEnglish+9 more

    Output Languages

    Arabic
    Bulgarian
    Catalan
    Croatian
    Czech
    Danish
    Dutch
    English
    Finnish
    French
    German
    Greek
    Hindi
    Hungarian
    Indonesian
    Italian
    Japanese
    Korean
    Latvian
    Lithuanian
    Malay
    Mandarin Chinese
    Norwegian
    Polish
    Portuguese
    Romanian
    Russian
    Slovak
    Spanish
    Swedish
    Thai
    Turkish
    Ukrainian
    Vietnamese

    Content Types

    Text
    Email

    Accepts

    Text
    PDF
    Audio
    CSV
    URL
    Document

    Produces

    Text
    Audio
    API
    Languages: English

    Frequently Asked Questions

    What can Thoughtly do?

    Thoughtly can: Sub-60s speed-to-lead for inbound calls, Two-way SMS texting with meeting booking, Personalized email follow-up and replies, Revenue Autopilot for CRM automation. Best for: Revenue teams getting inbound conversion off the ground.

    How much does Thoughtly cost?

    Thoughtly offers a free plan.

    Is Thoughtly free?

    Thoughtly offers a free plan with limited features. Paid upgrades are available for advanced usage.

    What makes Thoughtly unique?

    Thoughtly is building the first fully autonomous CRM, shifting it from a system of record to a system of action by integrating voice runtime, orchestration, and workflows in-house. It focuses on high-consideration consumer industries like real estate, insurance, education, legal, and mortgage.

    Does Thoughtly have an API?

    Yes, Thoughtly offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Thoughtly support?

    Thoughtly is available on web and API.

    What languages does Thoughtly support?

    Thoughtly supports English.

    Who is Thoughtly for?

    Thoughtly is designed for Revenue teams getting inbound conversion off the ground; Teams running production inbound across multiple channels; Regulated verticals and high-volume operations.

    Trust Score

    100/100

    Excellent

    Based on 14 data signals

    Confidence: High

    Reflects publicly available data, not an independent audit

    Compliance & Verified38/38
    VerifiedYes
    GDPRYes
    SOC 2 reportYes
    SOC 2 Type IIYes
    HIPAAYes
    EU AI ActYes
    Human ReviewYes
    Human-in-the-loopYes
    Operational25/25
    Status PageYes
    Reliability10/10
    Uptime (measured)100.0%
    Market Proof10/10
    Notable CustomersCentracom, Nomad, 2U
    Company17/17
    Company ListedYes
    User Base1K-10K
    FundingSeed
    Health—

    Not yet checked

    AI-Assisted Data

    Some details are AI-generated estimates — verify with the vendor.

    AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

    How we source data

    AI Governance & Regulatory Disclosures

    Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

    EU AI Act Risk Tier
    Limited (Article 50 transparency)
    EU AI Act Article 50 Disclosure
    At least one sub-paragraph satisfied
    §50.1 Provider
    Chatbot disclosure

    Switching & Migration

    Migration Difficulty
    Moderate Effort
    Support:
    Email
    Slack
    Phone
    Dedicated Account Manager
    Enterprise
    Quick Stats
    Agent TypeAutonomous
    MemoryLong Term
    PlanningBasic
    CategoryVoice Agents
    PlatformsWeb, API
    User Base1K-10K
    Setup TimeHours
    VerifiedOct 2026
    Company & Links
    Company NameThoughtly, Inc.
    Founded2023
    Based inUnited States
    FundingSeed · $8M
    DocumentationChangelog