PolyAI
The Agentic Dialog Platform for enterprise voice AI.
Quick Answer
AIPolyAI is a dialog platform for enterprises handling critical customer conversations. It resolves over 90% of customer interactions without human escalation. Best for consumer services, financial services, healthcare, and retail enterprises needing to scale customer service securely. Enterprise pricing available.
PolyAI builds agentic dialog platforms that handle critical enterprise conversations, resolving them without escalation. It features adaptive agents, unified channel support, and deep API integrations. PolyAI offers enterprise-grade solutions with custom pricing.
Audio-native model Dialog-RSN-1 reasons over raw call audio, with a median model first token under 300ms.
Decision Intelligence
Best For
AIType
Starting Price
$0.02/mo
Billing Cycle
Usage Based
Free Trial
No
Credit Card
Not Required
Free Plan
No
Dimension Scores
· 7.7 avgHow good it is, across universal quality axes
Task Scores
· 8.6 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Pricing is not publicly available and requires contacting sales
- -No explicit mention of a free trial for the core service, only a 'Try free' button leading to a building studio
The HubSpot Customer Platform — software & tools for your business
Cloud hosting and services
Telephony and contact center integration
Telephony and contact center integration
CRM and customer data management
Telephony and messaging services
Telephony and business communication
Customer support and ticketing
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Demo
Open demoCompliance audit trail
5 eventsThe Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Base Models
Pricing verified from the vendor pricing page.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types1 languagesTextAudioChatbotEnglish+6 more
Output Languages
Content Types
Accepts
Produces
Frequently Asked Questions
What can PolyAI do?
PolyAI can: Adaptive agent creation in Dialog Studio, Unified agent experience across voice, SMS, WhatsApp, mobile app, web chat, and email, Pre-built integrations with CRM, telephony, and productivity tools, Proprietary ASR and TTS engines for lifelike, ultra-low latency voice quality. Best for: Enterprises seeking to automate complex customer service conversations.
How much does PolyAI cost?
PolyAI is a paid tool starting from $0.02 (usage-based).
Is PolyAI free?
No, PolyAI is a paid tool. Check the official pricing page for current plans.
What makes PolyAI unique?
Audio-native model Dialog-RSN-1 reasons over raw call audio, with a median model first token under 300ms.
Does PolyAI have an API?
Yes, PolyAI offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does PolyAI support?
PolyAI is available on web, API, and CLI.
What languages does PolyAI support?
PolyAI supports English.
Who is PolyAI for?
PolyAI is designed for Enterprises seeking to automate complex customer service conversations; Organizations in consumer services, financial services, healthcare, and retail; Companies needing to scale customer service without increasing human agent hiring.
Trust Score
Excellent
Based on 15 data signals
Confidence: High
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.