What is Ada's ACX Platform?

Ada's ACX Platform is an AI customer experience operating model designed to deploy, orchestrate, and continuously improve AI agents that autonomously resolve conversations across various channels and languages for enterprise clients.

Which industries does Ada serve?

Ada serves a wide range of industries including Ecommerce, Financial Services, Gaming, Health Insurance, Property & Casualty Insurance, SaaS, Technology, and Travel, providing purpose-built AI solutions for their unique challenges.

Does Ada support multiple languages and channels?

Yes, Ada is designed to deliver omnichannel and multilingual customer experiences, allowing AI agents to resolve conversations across messaging, voice, and email in various languages while preserving customer identity and context.

What kind of ROI can I expect with Ada?

Enterprises using Ada have reported significant ROI, with examples including a 943% ROI in four months, 84% automated resolution rates, and substantial reductions in agent handle time and cost per ticket.

Is Ada compliant with industry security standards?

Yes, Ada is battle-tested with enterprise-level rigor, adhering to industry-leading compliances such as HIPAA, SOC2, and GDPR, and implementing safety, accuracy controls, privacy-by-design principles, and enterprise-grade security measures.

Launching soon — get early access:

/

AI Agents

/

Ada

Enterprise-grade CX AI

High automation rates

Omnichannel support

AI-native platform

Scalable customer service

AI customer service trusted by enterprises.

Workflow

Customer Support

ENTERPRISE

ADVANCED Complexity

CLOUD

Last updated: May 27, 2026

ada.cx

Quick Answer

Ada is an enterprise-grade AI customer service platform that uses agentic AI to autonomously resolve customer inquiries across messaging, voice, and email. It helps large businesses automate complex support workflows, improve customer satisfaction, and achieve significant ROI by optimizing AI agent performance and integrating with existing systems.

Decision Intelligence

Best For

Enterprises with high-volume customer service interactions

Companies seeking to improve CSAT and ROI through AI automation

Businesses needing omnichannel and multilingual customer support

Organizations looking to automate complex customer service workflows

CX leaders aiming to scale AI agent performance

Not Ideal For

Small businesses or startups with limited customer service volume

Companies with less than 300,000 annual customer service conversations

Organizations seeking a simple, off-the-shelf chatbot solution without complex automation needs

Users looking for a free or freemium AI agent solution

Fit Score

Complexity

ADVANCED

Company Size

ENTERPRISE

Team Size

LARGE_TEAM

Skill Level

INTERMEDIATE

EXPERT

About Ada

Ada is an AI-native platform that empowers enterprises to deliver personalized customer experiences and maximize their AI investment. It deploys, orchestrates, and continuously improves AI agents that autonomously resolve conversations across messaging, voice, and email channels, supporting complex SOPs and multiple languages.

AI-extracted from public sources. May contain errors. Methodology · Are you Ada? Claim listing

What Makes Ada Unique

Ada is an AI-native platform purpose-built for enterprise customer service, focusing on agentic AI to autonomously resolve complex inquiries across all channels and languages, consistently outperforming human agents in efficiency and CSAT.

Capabilities

Automated resolution

Omnichannel support

Multilingual support

LLM orchestration

Performance measurement and optimization

Workflow automation

Context retention

Decision making

Task Categories

Customer Support

Automation

Workflow Orchestration

Data Analysis

Pros

+High automated resolution rates (up to 84%)
+Significant increase in CSAT scores
+Proven ROI on AI investment (up to 943%)
+Reduced average agent handle time
+Comprehensive omnichannel and multilingual support
+Robust security and compliance (HIPAA, SOC2, GDPR)
+Agentic AI for complex workflow automation
+Continuous AI agent performance improvement tools

Limitations

-Primarily designed for large enterprises, not suitable for small businesses
-Requires a high volume of customer service conversations (300,000+ annually)
-Implementation likely requires significant setup and integration effort
-No explicit free trial for the full platform

Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use6/10

Output Quality9/10

Value for Money8/10

Customization5/10

Support7/10

Integration1/10

Task Scores

Multi Channel Support

10

Auto Resolution

9

Customer Satisfaction

9

Ticket Management

8

Live Chat

8

Escalation Rules

8

Knowledge Base

7

Sentiment Analysis

7

Trust Score

52/100

Limited Data

Based on 9 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)Tilt, Cebu Pacific, Ipsy +6

Company Strength15/25

Team Size501-1000

Company ListedAda

Operational Trust12/20

Status PageView

Data ResidencyEurope data storage option; deployment on AWS and/or Microsoft Azure with region-specific hosting options; configurable to restrict data to specific regions, countries, or jurisdictions.

Open Source24.6K stars

Compliance15/15

GDPR (as claimed)Yes

SOC 2 (as claimed)Yes

HIPAA (as claimed)Yes

Switching & Migration

Migration Difficulty

Moderate Effort

Data portable as:

API

Dedicated support for enterprise clients, including expert consultations and ACX Practice guidance.

API Access

Quick Stats

Agent TypeWorkflow

CategoryCustomer Support

PlatformsWEB, API

Reviews0

LaunchedJan 2016

Setup TimeAda's AI Agent can be onboarded in minutes using existing knowledge base content to start resolving customer service inquiries instantly. However, a more comprehensive initial setup and integration for "phase 1" can take approximately three weeks.

Company & Links

Company Name

Ada

Launched

January 2016

Documentation

LinkedIn Twitter/X YouTube