Open
The unified AI customer support platform
More
Quick Answer
AIOpen is an AI customer support platform that unifies customer experience across chat, email, voice, and outbound channels. It offers a $2 million refund guarantee for its services. Best for enterprises requiring compliant AI for mission-critical customer support. Paid.
Open is an AI customer support platform that resolves 77% of support inquiries across chat, email, voice, and outbound channels instantly and personally. It unifies customer experience with AI agents and offers a $2 million refund guarantee.
Open offers a $2 million refund guarantee for the first 120 days, ensuring satisfaction with its AI customer support platform. It also provides a self-building SaaS model for rapid deployment.
Decision Intelligence
Best For
AIType
Starting Price
$0/mo
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 7.1 avgHow good it is, across universal quality axes
Task Scores
· 8.3 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Pricing is volume-based and requires a custom quote for high volumes (above 100k resolutions/month)
- -Carrier minutes for telephony are an additional pass-through cost
- -Requires integration with existing helpdesk/CRM systems for full functionality
- -No explicit mention of a free tier or trial for the full platform, only a demo request
- -The $2 million refund guarantee is limited to the first 120 days of use
Build enterprise-ready AI workflows, apps & agents
Work & project management for human-agent teams
Build production agents, not prototypes.
The Conversational AI platform for Ecommerce
Intuitive & Affordable Customer Service Software
The HubSpot Customer Platform — software & tools for your business
Project Management for the AI Era
Enterprise Agentic AI Platform
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Compliance audit trail
5 events- EU AI Act
EU AI Act mentioned on homepage.
1mo ago · 2026-09-22 · source
- GDPR
GDPR mentioned on homepage.
1mo ago · 2026-09-22 · source
- ISO 27001
ISO 27001 mentioned on homepage.
1mo ago · 2026-09-22 · source
- SOC 2
SOC 2 Type II mentioned on homepage.
1mo ago · 2026-09-22 · source
- SOC 2
SOC 2 Type I mentioned on homepage.
1mo ago · 2026-09-22 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Pricing verified from the vendor pricing page.
Top Open alternatives in the same category, ranked by quality.
Ada
AI customer service agents that resolve, act, and continuously improve for enterprise CX.
ASAPP
AI Agents for Enterprise Contact Centers
Intercom Fin Agent
Fin — the highest performing AI customer service agent (Intercom)
Cresta
AI agents for every customer conversation
Talkieon
Turn website visitors into conversations that convert.
DevRev
The AI platform with Native Shared Memory
Looking for more Open alternatives?
Explore our complete list of alternatives with filters for free, cheaper, and higher-rated options.
User Reviews
No reviews yet. Be the first to review!
Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages5 content types2 languagesTextEmailSocial MediaEnglishArabic+16 more
Output Languages
Content Types
Publishes to
Accepts
Produces
Frequently Asked Questions
What can Open do?
Open can: Resolve 77% of support across chat, email, voice, and outbound, Unified AI engine across every channel, Six AI agents on one platform, AI-native helpdesk solution. Best for: Support teams of every size seeking to automate customer interactions.
How much does Open cost?
Open is a paid tool starting from $0.75 (usage-based).
Is Open free?
Open offers a free plan with limited features. Paid upgrades are available for advanced usage.
What makes Open unique?
Open offers a $2 million refund guarantee for the first 120 days, ensuring satisfaction with its AI customer support platform. It also provides a self-building SaaS model for rapid deployment.
Does Open have an API?
Yes, Open offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Open support?
Open is available on web, API, Slack, Microsoft Teams, and mobile.
What languages does Open support?
Open supports 2 languages: English, Arabic.
Who is Open for?
Open is designed for Support teams of every size seeking to automate customer interactions; Enterprises requiring compliant AI for mission-critical customer support; Businesses looking to unify customer experience across multiple channels.
Trust Score
Excellent
Based on 12 data signals
Evidence: 8 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.