How much does Gorgias AI cost?

Gorgias AI is a paid tool starting from $10/month with a free trial available.

Does Gorgias AI have an API?

Yes, Gorgias AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

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Q: What can Gorgias AI do?

Gorgias AI can: AI Agent for instant inquiry resolution, AI Shopping Assistant for personalized recommendations, Unified helpdesk for all customer conversations (email, chat, social, SMS, voice), Order management directly within the helpdesk (edit orders, subscriptions). Best for: Automating customer support for ecommerce businesses.

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Gorgias AI

Best for ecommerce

AI-powered support

Omnichannel inbox

Shopify integration

Scalable pricing

Sell more and resolve support inquiries with Conversational AI

Last updated: May 25, 2026

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Quick Answer

Gorgias AI is a conversational AI platform for ecommerce brands that automates customer support and drives sales. It provides an AI Agent to resolve inquiries instantly and a unified helpdesk for all customer conversations across channels. Best for ecommerce businesses, especially those on Shopify, looking to scale support and revenue. Paid plans start from $10/month with usage-based billing.

About Gorgias AI

Gorgias AI is a conversational AI platform for ecommerce brands that automates customer support and drives sales. It provides an AI Agent to resolve inquiries instantly and a unified helpdesk for all customer conversations across channels. Designed for Shopify and other major ecommerce platforms, it helps brands personalize interactions and scale support efficiently.

What Makes It Unique

Gorgias AI uniquely combines conversational AI with deep ecommerce platform integrations, allowing agents to edit Shopify orders and access real-time product information directly within the helpdesk, resolving 60% of inquiries instantly and boosting conversions.

AI-extracted from public sources. May contain errors. ·

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Use Cases & Target Users

Use Cases

Best For

Automating customer support for ecommerce businesses

Increasing sales through proactive chat and product recommendations

Centralizing customer conversations across multiple channels

Managing customer orders and subscriptions efficiently

Scaling customer experience for Shopify brands

Company Size

SMALL

MEDIUM

ENTERPRISE

Fit Score

Complexity

Intermediate

Target Team Size

SMALL_TEAM

LARGE_TEAM

Target Skill Level

INTERMEDIATE

Key Features

AI Agent for instant inquiry resolution

AI Shopping Assistant for personalized recommendations

Unified helpdesk for all customer conversations (email, chat, social, SMS, voice)

Order management directly within the helpdesk (edit orders, subscriptions)

Automated returns and refunds handling

Dynamic discount generation

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Webhook Support

Has Demo

Function Calling

Browser Extension

Sandbox Mode

Audit Logs

Free Plan

No Signup

Works Offline

Requires Host App

Framework

MCP Server

IDE Plugin

Inference API

SCIM Provisioning

Developer Access

API

ENTERPRISE

Webhooks

Deployment:

CLOUD

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): No

HIPAA (as claimed): No

Trains on user data: No

Pros

+Resolves up to 60% of support inquiries instantly with AI Agent
+Increases conversions by 2.5x with tailored product recommendations
+Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
+Unifies all customer communication channels into a single inbox
+Offers flexible pricing based on ticket volume, not user seats
+Provides comprehensive analytics including revenue and automation statistics

Limitations

-Pricing can become complex with overage fees for both tickets and AI agent interactions
-Voice and SMS channels are available as add-ons, incurring additional costs
-No explicit mention of advanced AI model customization beyond tone of voice
-Primarily focused on ecommerce, may not be suitable for other business types