No, Gorgias AI is a paid tool. Check the official pricing page for current plans.

Does Gorgias AI have an API?

Yes, Gorgias AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does Gorgias AI support?

Gorgias AI is available on web, API, and mobile.

Does Gorgias AI work offline?

No, Gorgias AI requires an active internet connection to function.

Gorgias AI

Q: What can Gorgias AI do?

Gorgias AI can: AI Agent for customer experience, Unified omnichannel inbox, Native Shopify integration, In-conversation actions (cancel, discount, upsell). Best for: Ecommerce brands seeking to automate routine customer support and drive sales.

Q: Who is Gorgias AI for?

Gorgias AI is designed for Ecommerce brands seeking to automate routine customer support and drive sales; Shopify brands needing deep integration with customer and order data; Customer service teams looking to unify communication channels and AI automation.

Verified

AI-Enhanced

The Conversational AI platform for Ecommerce

SOC 2 Type II

GDPR

HIPAA

WCAG AA

Public status page

Last updated: Oct 7, 2026

Paid

Visit Site

gorgias.com

Visit gorgias.com

Quick Answer

Gorgias AI is a conversational AI platform and helpdesk for ecommerce brands, designed to automate customer support and drive sales. It features a unified inbox across channels with native Shopify integration, pulling up order and customer data instantly. It serves Shopify brands up to the largest ones. The helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent, while the AI Agent is paid only when it resolves a conversation.

About Gorgias AI

Gorgias AI is a helpdesk and AI agent platform for ecommerce brands that drives sales and automates customer support. It unifies AI and the inbox, allowing agents and automation to share context for faster, more accurate responses. Gorgias is built into Shopify's DNA with native integrations for orders, customers, and store data.

What Makes It UniqueAI

Gorgias unifies AI and the helpdesk inbox in a single platform, allowing agents and automation to share context for faster, more accurate responses, unlike brands that bolt third-party AI onto a generic helpdesk. It is pre-trained on 1B+ conversations and understands ecommerce, Shopify data, and customer intent from day one.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Ecommerce brands seeking to automate routine customer support and drive sales

Shopify brands needing deep integration with customer and order data

Customer service teams looking to unify communication channels and AI automation

Brands aiming to improve customer experience with AI-driven recommendations and proactive engagement

Pricing Overview

Type

Paid

Dimension Scores

· 7.2 avg

How good it is, across universal quality axes

Ease of Use6/10

Customization7/10

Support6/10

Integration8/10

Compliance & Data Protection8/10

Performance8/10

AI-analyzed from product data·High confidenceHow we score

Task Scores

· 7.5 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Ticket Management9/10

Multi Channel Support9/10

Auto Resolution8/10

Live Chat8/10

Response Templates8/10

Knowledge Base7/10

Escalation Rules7/10

Customer Satisfaction7/10

Sentiment Analysis6/10

Sla Tracking6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Writing

Automation

Data Analysis

Extraction

Compliance audit trail

1 event

GDPR
Privacy Notice revised
6mo ago · 2026-03-30 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Not disclosed

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

32 connections

+28

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The best AI agent for building production-ready apps

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ShopifyNative

Native integration for orders, customers, and store data

BigcommerceNative

Ecommerce platform integration

MagentoNative

Ecommerce platform integration

WooCommerceNative

Ecommerce platform integration

Loop ReturnsNative

Preferred integration for returns management

YotpoNative

Preferred integration for reviews and loyalty

Auto-updated

Build a Stack

Trust Score

100/100

Excellent

Based on 15 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38

VerifiedYes

GDPRYes

SOC 2 reportYes

SOC 2 Type IIYes

HIPAAYes

WCAGYes

Human ReviewYes

Operational25/25

Status PageYes

Data ResidencyUS, EU

Reliability10/10

Uptime (measured)100%

Market Proof10/10

Notable CustomersTommy John, Orthofeet, Tushy

Company17/17

Company ListedYes

Team Size201-500

User Base10K-100K

FundingSeries C

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

WCAG Accessibility

Level AA

Subprocessor List (GDPR Art. 28)

https://www.gorgias.com/legal/list-of-data-subprocessors