Kommunicate is a no-code customer service automation platform that enables businesses to build, deploy, and manage AI agents and chatbots across various channels like web, mobile apps, WhatsApp, and email. It focuses on automating repetitive queries while ensuring seamless human handoff for complex issues.

How much does Kommunicate cost?

Kommunicate offers a freemium model with a 30-day free trial. Paid plans start at $34/month (billed yearly) for the Starter plan, including 1 AI agent and 250 conversations. The Professional plan is $167/month (billed yearly), and an Enterprise plan is available via custom quote.

What can Kommunicate do?

Kommunicate can automate customer support conversations, provide generative answers from multiple knowledge sources, route queries to human agents, offer multilingual support, and integrate with various messaging apps, CRMs, and AI models. It also provides analytics to monitor performance and optimize AI agents.

Kommunicate vs Intercom?

Kommunicate focuses on controllable AI automation with built-in human handoff across omnichannel support, offering a no-code builder and model-agnostic LLM integration. Intercom is a broader customer messaging platform with live chat, email, and some automation, but Kommunicate emphasizes AI agent control and scalability for support teams.

Does Kommunicate require coding?

No, Kommunicate is designed as a no-code platform, allowing users to build and deploy AI agents and chatbots without any prior coding knowledge. It provides a visual builder and easy integrations.

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AI Tools

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Kommunicate

Best for customer support

No-code AI agent builder

Human-in-the-loop automation

Omnichannel ready

Model-agnostic

Automate customer conversations without losing control, CSAT, or sleep.

Last updated: May 13, 2026

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Quick Answer

Kommunicate is a no-code customer service automation platform that orchestrates AI agents to handle customer queries across multiple channels. It features a chatbot builder, human handoff, and integrations with major LLMs and CRMs. Best for customer support teams seeking to automate repetitive tasks while maintaining human oversight. It offers a freemium model with a 30-day free trial.

About Kommunicate

Kommunicate is a no-code customer service automation platform that helps support teams reduce ticket volume using AI agents. It offers omnichannel deployment, seamless human handoff, and integrates with popular LLMs and CRMs. Kommunicate is ideal for businesses seeking controllable, scalable AI automation for customer support.

What Makes It Unique

Kommunicate is a no-code customer service automation platform that uniquely combines AI agents with built-in human handoff, offering clear visibility and control over AI behavior across all channels, ensuring automation without anxiety.

AI-extracted from public sources. May contain errors. Methodology ·

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Are you Kommunicate? Claim listing

Use Cases & Target Users

Use Cases

Best For

Automating customer support across multiple channels

Reducing ticket volume without risking customer experience

Teams needing controllable AI automation with human oversight

Businesses requiring fast deployment of AI agents

Organizations scaling customer service with measurable ROI

Company Size

SMALL

MEDIUM

ENTERPRISE

Fit Score

Complexity

Beginner

Target Team Size

INDIVIDUAL

SMALL_TEAM

LARGE_TEAM

Target Skill Level

BEGINNER

INTERMEDIATE

Key Features

No-code AI Agent Builder

Multisource Generative Answers from knowledge bases

AI-Driven Suggestions for improvements

Configurable Escalation Rules for human handoff

Omnichannel Deployment across chat, email, messaging apps, and voice

Mobile & Cross-Platform SDKs for in-app chat

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Webhook Support

Has Demo

Function Calling

Browser Extension

Sandbox Mode

Audit Logs

Free Plan

No Signup

Works Offline

Requires Host App

Framework

MCP Server

IDE Plugin

Inference API

SCIM Provisioning

Developer Access

API

ENTERPRISE

SDK

Webhooks

Deployment:

HYBRID

Uses models:2

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): Yes

HIPAA (as claimed): No

Trains on user data: No

Pros

+No-code platform for easy AI agent creation and deployment
+Seamless human handoff with full context built-in, not bolted on
+Omnichannel support across web, mobile, WhatsApp, Telegram, Instagram, and email
+Model-agnostic, supporting OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow
+Comprehensive analytics and real-time monitoring of AI agent performance
+Multilingual support for over 120 languages out-of-the-box

Limitations

-Not suitable for teams seeking fully autonomous AI with zero human involvement
-Requires active management and optimization to refine AI agent behavior
-Pricing is conversation-based, which can scale with high volume
-Advanced features like SSO and branding removal are limited to Enterprise plans

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Base Models

OpenAIAnthropicGemini 2.5 Pro

Uses Models

Gemini 2.5 ProClaude 3.5 Sonnet