Chatbase offers a free plan with limited features. Paid upgrades are available for advanced usage.

Does Chatbase have an API?

Yes, Chatbase offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does Chatbase support?

Chatbase is available on web, API, Slack, and mobile.

Does Chatbase work offline?

No, Chatbase requires an active internet connection to function.

Chatbase

Q: What can Chatbase do?

Chatbase can: Omnichannel AI agents (chat, email, voice, Slack), No-code agent builder with guardrails, Helpdesk for AI and human collaboration, Advanced analytics on topics, sentiment, and trends. Best for: Mid-market to enterprise CX teams scaling support across multiple channels.

Q: Who is Chatbase for?

Chatbase is designed for Mid-market to enterprise CX teams scaling support across multiple channels; Retail and e-commerce businesses automating shopper inquiries and sales guidance; Healthcare providers needing 24/7 patient FAQs and scheduling assistance.

AI-Native

Easiest to use

Most customizable

Conversational AI agents for customer experience

SOC 2

GDPR

HIPAA

Public status page

No training on your data

Last updated: Aug 28, 2026

Freemium

Visit Site

chatbase.co

Visit chatbase.co

Quick Answer

Chatbase is an AI agent builder for customer support, sales, and user engagement, designed for businesses to deploy conversational agents across chat, email, and voice. It offers no-code agent creation, advanced analytics, and integrates with major CRMs and helpdesks. Best for mid-market to enterprise teams seeking to automate and scale customer interactions with robust compliance. Free plan available; paid plans start from $40/month.

About ChatbaseAI

Chatbase provides conversational AI agents for customer experience, support, sales, and product guidance. It helps resolve issues end-to-end and increase revenue across various channels. The platform offers no-code agent building, advanced analytics, and enterprise-grade security.

What Makes It UniqueAI

Chatbase allows users to build, deploy, and optimize AI agents across every customer channel from a single platform, including a helpdesk built for AI and human collaboration.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Mid-market to enterprise CX teams scaling support across multiple channels

Retail and e-commerce businesses automating shopper inquiries and sales guidance

Healthcare providers needing 24/7 patient FAQs and scheduling assistance

Educational institutions resolving admissions and financial aid questions instantly

Technology companies embedding identity-verified AI agents in their products and docs

Consider Alternatives If

Individuals or very small businesses with minimal customer interaction volume

Users requiring full control over model weights or on-premise deployment

Organizations needing highly specialized AI models not supported by the platform

Pricing Overview

Type

Freemium

Free Trial

Credit Card

Not Required

Free Plan

Yes

Dimension Scores

· 7.0 avg

How good it is, across universal quality axes

Ease of Use8/10

Output Quality7/10

Value for Money6/10

Customization6/10

Support7/10

Integration8/10

Accuracy & Reliability7/10

Compliance & Data Protection6/10

Performance8/10

AI-analyzed from product data·Medium confidenceHow we score

Task Scores

· 7.0 avg

What it can do, on category-specific tasks

Multi Channel Support9/10

Knowledge Base8/10

Ticket Management7/10

Auto Resolution7/10

Live Chat7/10

Response Templates7/10

Customer Satisfaction7/10

Sentiment Analysis6/10

Escalation Rules6/10

Sla Tracking6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Writing

Summarization

Translation

Voice

Data Analysis

Automation

Agent

Compliance audit trail

1 event

HIPAA
HIPAA compliance now available on Enterprise plan.
3mo ago · 2026-05-24 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Bring-your-own-model — connects to 7+ models

Integrations & Connections

22 connections

+18

HubSpot

The HubSpot Customer Platform — software & tools for your business

View

AutoGPT

Stop building workflows. Start hiring agents.

View

MetaGPT

The first open-source multi-agent framework

View

StripeNative

Process payments and manage subscriptions

ZendeskNative

Integrate with your helpdesk for ticket management

SalesforceNative

Connect with your CRM for customer data

IntercomNative

Integrate with your customer messaging platform

Zoho DeskNative

Integrate with your helpdesk for ticket management

Auto-updated

Build a Stack

Video

Trust Score

88/100

Very Good

Based on 12 data signals

Confidence: Medium

Reflects publicly available data, not an independent audit

Compliance & Verified26/38

GDPRYes

SOC 2Yes

HIPAAYes

Human ReviewYes

Operational35/35

Uptime (measured)99.84%

Status PageYes

Data ResidencyUS

Market Proof10/10

Notable CustomersDolby, Pearson, Roche

Company17/17

Company ListedYes

Team Size51-200

User Base10K-100K

FundingBootstrapped

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Not Good For, Pros, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

EU AI Act Article 50 Disclosure

Not declared

COPPA Compliance (US under-13)

Not declared

Subprocessor List (GDPR Art. 28)

https://trust.chatbase.co/subprocessors