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Chatbase

Chatbase

Verified
AI-Native
Easiest to use
Most customizable

Conversational AI agents for customer experience

SOC 2 Type II
GDPR
HIPAA
Public status page
No training on your data
+7
Last updated: Oct 7, 2026
Freemium
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Quick Answer

Chatbase is an AI agent builder for customer support, sales, and user engagement, designed for businesses to deploy conversational agents across chat, email, and voice. It offers no-code agent creation, analytics, and integrations with CRMs and helpdesks such as Zendesk, Salesforce and HubSpot. Free plan available; paid plans start from $40/month.

About Chatbase

Chatbase provides conversational AI agents for customer experience, support, sales, and product guidance. It helps resolve issues end-to-end and increase revenue across various channels. The platform offers no-code agent building, advanced analytics, and enterprise-grade security.

What Makes It UniqueAI

Chatbase allows users to build, deploy, and optimize AI agents across every customer channel from a single platform, including a helpdesk built for AI and human collaboration.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Enterprise CX teams scaling AI support across channels
Retail and e-commerce businesses automating shopper inquiries and sales guidance
Technology companies embedding identity-verified AI agents in their products and docs
Pricing Overview

Type

Freemium

Free Trial

No

Credit Card

Not Required

Free Plan

Yes

Dimension Scores

· 7.8 avg

How good it is, across universal quality axes

Ease of Use8/10
Customization7/10
Support6/10
Integration10/10
Compliance & Data Protection8/10
Performance8/10
AI-analyzed from product data·High confidenceHow we score

Task Scores

· 7.3 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Multi Channel Support9/10
Ticket Management8/10
Escalation Rules8/10
Auto Resolution7/10
Knowledge Base7/10
Live Chat7/10
Response Templates7/10
Sla Tracking7/10
Customer Satisfaction7/10
Sentiment Analysis6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Writing
Summarization
Translation
Voice
Data Analysis
Automation
Agent
Limitations
  • -Free plan agents are deleted after 14 days of inactivity
  • -Limited message credits on lower-tier plans
  • -Advanced features like SSO and audit logs are exclusive to the Enterprise plan
  • -Pricing scales significantly with message credits and members
Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Target Team Size

Small Team
Large Team

Target Skill Level

Intermediate
Expert
Technical Specifications
SDK Available
MCP Compatible
Team Features
Webhook Support
Has DemoOpen demo
Function Calling
Sandbox Mode
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server
Inference API
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
SAML
OAuth
Google
Developer Access
SDK
Chatbase Mobile SDK (iOS + Android)
Swift
Kotlin
Webhooks→ Docs
Deployment:
Cloud
Max upload:20MB
Response time (est.):
Fast
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
Privacy & data handling
Trains on user data: No
Data retention: Until Deleted
Data deletion: 30 Days
Human review:
Recommended

Compliance audit trail

1 event
  1. HIPAA

    HIPAA compliance now available on Enterprise plan.

    4mo ago · 2026-05-24 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
22 connections
C
H
Z
A
B
+18
HubSpot
HubSpot

The HubSpot Customer Platform — software & tools for your business

Zapier
Zapier

Automate AI workflows, agents, and apps across 9,000+ apps

AutoGPT
AutoGPT

Stop building workflows. Start hiring agents.

BabyAGI
BabyAGI

Experimental framework for a self-building autonomous agent

ST
StripeNative

Process payments and manage subscriptions

ZE
ZendeskNative

Integrate with your helpdesk for ticket management

SA
SalesforceNative

Connect with your CRM for customer data

IN
IntercomNative

Integrate with your customer messaging platform

Auto-updated

Build a Stack
Video

Trust Score

100/100

Excellent

Based on 14 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
HIPAAYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS
Reliability10/10
Uptime (measured)99.99%
Market Proof10/10
Notable CustomersDolby, Pearson, Roche
Company17/17
Company ListedYes
Team Size51-200
User Base10K-100K
FundingBootstrapped
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
Subprocessor List (GDPR Art. 28)
https://trust.chatbase.co/subprocessors

Switching & Migration

Migration Difficulty
Moderate Effort
Data portable as:
JSON
PDF
CSV
Support:
Dedicated Account Manager
Enterprise
Quick Stats
PlatformsWeb, Slack
Integrations20+
User Base10K-100K
LaunchedFeb 2023
Setup TimeMinutes
VerifiedOct 2026
Company & Links
CompanyChatbase, Inc.
Founded2023
Based inUnited States
Last major updateAug 2026
FundingBootstrapped
DocumentationChangelog
All Features
Omnichannel AI agents (chat, email, voice, Slack)
No-code agent builder with guardrails
Helpdesk for AI and human collaboration
Advanced analytics on topics, sentiment, and trends
Custom branding with accent color
Zapier integration and API access for agent management
Support for advanced AI models (GPT-5.6, Claude Fable 5, Gemini 3.5 Flash, DeepSeek V4-Pro, Grok 4.5, Kimi K2.7)
Role-based access control (Enterprise)
Pricing Plans
Free
Free
  • Limited access to models
  • 50 message credits/month
  • 1 member
  • Hobby
    $40/month
  • Access to advanced models
  • 700 message credits/month
  • 2 members
  • Integrations
  • Basic analytics
  • Attachments
  • Most Popular
    Standard
    $150/month
  • 4,000 message credits/month
  • 3 members
  • Helpdesk
  • Voice
  • Telephony
  • Outbound campaigns
  • Pro
    $500/month
  • 15,000 message credits/month
  • 5 members
  • Advanced analytics
  • Sources suggestions
  • Tickets as a source
  • Enterprise
    Custom
  • Higher limits
  • Flexible billing
  • Custom roles & permissions
  • SSO
  • White-labeling
  • Audit logs
  • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    4 content types
    1 languages
    TextChatbotEmailEnglish+7 more

    Output Languages

    English
    Spanish
    French
    German
    Portuguese
    Italian
    Dutch
    Russian
    Chinese
    Japanese
    Korean
    Arabic

    Content Types

    Text
    Chatbot
    Email
    Social Media

    Publishes to

    Facebook Messenger
    Instagram

    Accepts

    Text
    Document
    URL
    API

    Produces

    Text
    API
    Languages: English

    Frequently Asked Questions