How much does HubSpot Service Hub cost?

HubSpot Service Hub offers a free plan.

Is HubSpot Service Hub free?

HubSpot Service Hub offers a free plan with limited features. Paid upgrades are available for advanced usage.

Does HubSpot Service Hub have an API?

Yes, HubSpot Service Hub offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does HubSpot Service Hub support?

HubSpot Service Hub is available on web, mobile, and API.

What languages does HubSpot Service Hub support?

HubSpot Service Hub supports 16+ languages including Japanese, German, English, Spanish, Portuguese, and more.

Does HubSpot Service Hub work offline?

No, HubSpot Service Hub requires an active internet connection to function.

HubSpot Service Hub

Q: What can HubSpot Service Hub do?

HubSpot Service Hub can: AI Customer Agent for automated inquiry resolution, Unified help desk for customer support, Live chat software, Chatbot builder. Best for: Mid-market customer service teams aiming to automate 65%+ of inquiries.

Q: Who is HubSpot Service Hub for?

HubSpot Service Hub is designed for Mid-market customer service teams aiming to automate 65%+ of inquiries; Small businesses and startups needing an all-in-one customer platform; Enterprises seeking integrated customer service with robust security and compliance.

AI-Enhanced

Easiest to use

Best output quality

AI-Powered Customer Service Platform for Growing Teams

SOC 2

GDPR

Public status page

IDE plugin

Global

Last updated: Aug 28, 2026

Freemium

Visit Site

hubspot.com

Visit hubspot.com

Quick Answer

HubSpot Service Hub is a customer service software for businesses of all sizes, designed to scale support and improve customer retention. It features AI customer agents that resolve up to 65% of inquiries automatically and integrates with over 2,000 apps. Best for mid-market customer service teams replacing multiple tools with one unified platform. Free and premium plans are available.

About HubSpot Service HubAI

HubSpot Service Hub is a customer service software that helps businesses scale support and drive retention. It offers AI-powered tools like customer agents to resolve inquiries automatically and a unified help desk. Free and premium plans are available to suit various business needs.

What Makes It UniqueAI

HubSpot Service Hub integrates AI agents directly into a comprehensive CRM platform, allowing for automated customer inquiry resolution and personalized outreach across marketing, sales, and service.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Mid-market customer service teams aiming to automate 65%+ of inquiries

Small businesses and startups needing an all-in-one customer platform

Enterprises seeking integrated customer service with robust security and compliance

Customer support managers looking to improve ticket closure rates and NPS

Teams wanting to unify customer data and tools on a single platform

Consider Alternatives If

Businesses not using other HubSpot products (may not leverage full platform benefits)

Organizations requiring highly specialized, niche customer service functionalities outside of a CRM platform

Teams with extremely low budgets that cannot afford premium features after the free tier

Pricing Overview

Type

Freemium

Free Trial

Credit Card

Not Required

Free Plan

Yes

Dimension Scores

· 7.3 avg

How good it is, across universal quality axes

Ease of Use7/10

Output Quality8/10

Value for Money7/10

Customization7/10

Support9/10

Integration7/10

Accuracy & Reliability8/10

Compliance & Data Protection5/10

Performance8/10

AI-analyzed from product data·Medium confidenceHow we score

Task Scores

· 7.7 avg

What it can do, on category-specific tasks

Auto Resolution9/10

Knowledge Base9/10

Ticket Management8/10

Live Chat8/10

Multi Channel Support8/10

Customer Satisfaction8/10

Sentiment Analysis7/10

Escalation Rules7/10

Response Templates7/10

Sla Tracking6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Data Analysis

Automation

Agent

Writing

Summarization

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Uses Models

GPT-4o mini o1

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Not disclosed

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

9 connections

GmailNative

Connect your Gmail inbox for email synchronization

ShopifyNative

Integrate e-commerce data and customer information

MailchimpNative

Sync email marketing lists and campaigns

ZapierZapier

Automate workflows with thousands of apps

Google AdsNative

Manage ad campaigns and track performance

SlackNative

Team communication and notifications

Office365Native

Connect your Office365 email inbox

ImapNative

Synchronize mail from other services

Auto-updated

Trust Score

86/100

Very Good

Based on 11 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified24/38

GDPRYes

SOC 2Yes

Human ReviewYes

Operational35/35

Uptime (measured)99.95%

Status PageYes

Data ResidencyUS, EU

Market Proof10/10

Notable CustomersKahoot, Canadian Red Cross, Swapfiets

Company17/17

Company ListedYes

Team Size10001+

User Base100K-1M

FundingPublic

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Not Good For, Pros, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

EU AI Act Article 50 Disclosure

Not declared

COPPA Compliance (US under-13)

Not declared