Yellow.ai
Enterprise-ready
Omnichannel support
Multi-LLM flexibility
High automation rates
Robust security and compliance
Smarter interactions with AI agents that think, act, and resolve.
Last updated: Apr 15, 2026
FREEMIUM
yellow.ai
Quick Answer
Yellow.ai is an enterprise-grade Agentic AI platform that automates customer and employee experiences using AI agents across voice, chat, and email. It features a multi-LLM architecture, conversational knowledge base, and over 150 integrations. Best for large organizations seeking to reduce service costs and boost resolution rates. A free plan is available, with enterprise pricing by contact.
About Yellow.ai
Yellow.ai is an enterprise-grade Agentic AI platform that transforms customer and employee experiences through autonomous, human-like conversations. It leverages a multi-LLM architecture to automate support across voice, chat, and email, offering over 150 plug-and-play integrations. Designed for large organizations, it helps reduce operational costs and enhance service delivery.
What Makes It Unique
Yellow.ai features a multi-LLM architecture that allows enterprises to choose the best-fit LLM for each task, avoiding vendor lock-in and maximizing performance. Its Nexus Universal Agentic Interface is designed to autonomously build, fix, and optimize AI agents, shifting from 'Software as a Service' to 'Service as a Software'.
Use Cases & Target Users
Use Cases
Best For
Automating customer service for large enterprises
Enhancing employee experience with AI assistants
Streamlining omnichannel customer support
Reducing operational costs in contact centers
Deploying reliable AI agents faster
Company Size
MEDIUM
ENTERPRISE
Fit Score
Complexity
INTERMEDIATE
Target Team Size
LARGE_TEAM
Target Skill Level
INTERMEDIATE
EXPERT
Key Features
AI Agent Builder 2.0
Conversational Knowledge Base with Agentic RAG
AI Copilot for agent optimization
Automated Testing for AI agents
Omnichannel orchestration (Voice, Text, Email)
AI Analytics for performance improvement
Technical Specifications
API Available
SDK Available
MCP Compatible
Open Source
Team Features
SSO/Enterprise
Webhook Support
Has Demo
Deployment:
CLOUD
Compliance & Security
GDPR Compliant
SOC 2 Certified
Pros
- +Leverages 15+ cutting-edge LLMs for flexibility and accuracy
- +Offers 150+ plug-and-play integrations for rapid deployment
- +Supports human-like conversations across voice, chat, and email
- +Provides advanced analytics to continuously improve AI agent performance
- +Achieves high automation rates and significant cost savings (up to 60%)
- +Enterprise-grade security and compliance (HIPAA, SOC 2 Type II, ISO 27001, ISO 27701)
Limitations
- -Primarily targets large enterprises, potentially complex for smaller businesses
- -Free plan has limited features and chat sessions
- -VoiceHUB beta program is currently limited to North America
- -Requires integration with existing tech stack for full functionality
- -Custom integrations may require additional development effort
Powered By
Base Models
Komodo 7B
Uses Models
Komodo 7B
Decision Intelligence
Best For
Automating customer service for large enterprises
Enhancing employee experience with AI assistants
Streamlining omnichannel customer support
Reducing operational costs in contact centers
Deploying reliable AI agents faster
Not Ideal For
Small businesses or startups with limited budgets
Users seeking a simple, off-the-shelf chatbot solution without extensive customization
Organizations that do not require enterprise-grade security and compliance features
Teams looking for a low-touch, self-service setup without implementation support
Frequently Asked Questions
Your Actions
Dimension Scores
Ease of Use6/10
Output Quality8/10
Value for Money7/10
Customization6/10
Support7/10
Integration8/10
Task Scores
Auto Resolution
9
Multi Channel Support
9
Ticket Management
8
Knowledge Base
8
Escalation Rules
8
Customer Satisfaction
8
Live Chat
7
Sentiment Analysis
7
Trust Score
95/100
Excellent
Based on 10 verified signals
Trust Signals
Verified CompanyBitonic Technology Labs Inc
Notable CustomersThe City of Cape Coral, VIPDesk, Lion Parcel +6
User Base1M-10M
Funding$78.15M Series C
Team Size501-1000
Status PageView
GDPR CompliantYes
SOC 2 CertifiedYes
HIPAA CompliantYes
Data ResidencyUS, EU, Singapore, India, Indonesia, UAE
Switching & Migration
Migration Difficulty
Significant Effort
Data portable as:
API
CSV
Email only (DPO)
Quick Stats
CategoryCustomer Support
PlatformsWEB, API
Integrations24+
Views1
LaunchedJan 2016
Setup Timein minutes
AddedFeb 2026
Company & Links