Yellow.ai

Yellow.ai

Verified
AI-Native

AI agents for CX and EX automation

SOC 2 Type II
GDPR
HIPAA
ISO 27001
EU AI Act: Limited
+8
Last updated: Nov 3, 2026
Freemium
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yellow.ai
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Quick Answer

AI

Yellow.ai is an Agentic AI platform for service automation for enterprises. It supports 15+ LLMs for human-like conversations across voice, chat, and email. Best for enterprises seeking to automate customer service and enhance employee experience. Freemium pricing.

About Yellow.aiAI

Yellow.ai is an Agentic AI platform for service automation that transforms customer and employee experiences. It leverages 15+ LLMs for human-like conversations across voice, chat, and email, with 150+ plug-and-play integrations. The platform helps enterprises achieve unparalleled efficiency and reduce operational costs.

What Makes It UniqueAI

Yellow.ai offers a multi-LLM architecture that allows enterprises to choose the best-fit LLM for each task, maximizing performance and avoiding single-vendor lock-in. It also features automated testing for AI agents within a single interface.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

AI
Enterprises seeking to automate customer service
Businesses aiming to enhance employee experience
Organizations looking to reduce operational costs in CX/EX
Companies needing omnichannel support across voice, chat, and email
Large enterprises requiring flexible LLM architecture with no vendor lock
Pricing Overview

Type

Freemium

Free Trial

No

Credit Card

Not Required

Free Plan

Yes

Dimension Scores

· 7.5 avg

How good it is, across universal quality axes

Ease of Use4/10
Customization7/10
Support8/10
Integration9/10
Compliance & Data Protection7/10
Performance10/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 8.3 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

No Code Design9/10
Channel Deployment9/10
Handoff To Human9/10
Multi Language9/10
Testing Tools9/10
Flow Builder8/10
Nlp Training8/10
Analytics Dashboard8/10
Api Integration8/10
Template Library6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Voice
Vision
File Upload
Data Analysis
Automation
Agent
RAG
Categories
Customer Support
Chatbot Builder
Automation Agents
AI Chatbot
Multi Agent Systems
Fit Score

Complexity

Advanced

Company Size

Medium
Enterprise

Target Team Size

Large Team

Target Skill Level

Expert
Technical Specifications
SDK Available
MCP Compatible
Team Features
Webhook Support (unknown)
Has DemoOpen demo
Function Calling (unknown)
Sandbox Mode
Audit Logs
No Signup
Works Offline (unknown)
Requires Host App
Framework
MCP Server
Inference API
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
SAML
Okta
Microsoft Entra ID
OAuth
Developer Access
API
Public
REST
→ Docs
SDK
Yellow Chat SDK
TypeScript
→ Package
Sandbox
Login required
→ Try sandbox
Deployment:
Cloud
Response time (est.):
Instant
MCP Servers:
HubSpot
PostgreSQL
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
ISO 27701: Stated by vendor
Privacy & data handling
Trains on user data: Yes
PII handling: Auto Redacted
Data deletion: Upon Request
Copyright policy: User Owns Output
Human review:
Recommended

Compliance audit trail

4 events
  1. PCI DSS

    PCI-DSS V 4.0.1

    7mo ago · 2026-03-17

  2. ISO 27001

    ISO 27001

    1yr ago · September 2025

  3. ISO 27701

    ISO 27701

    1yr ago · September 2025

  4. HIPAA

    HIPAA

    1yr ago · September 2025

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
24 connections
ZE
ZendeskNative

Provide support on all Zendesk Sunshine Conversations channels

FR
FreshdeskNative

Optimize support operations with Freshdesk integration

SE
ServiceNowNative

Integrate for ITSM automation

FR
FreshchatNative

Connect AI agents to agents intelligently

JI
JiraNative

Create, search and view tickets

SA
SalesforceNative

Acquire, engage and retain customers

HU
HubSpotNative

Accelerate revenue and business growth

ZO
ZohoNative

Connect AI agents to agents intelligently

Auto-updated

Video

Trust Score

90/100

Excellent

Based on 14 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
ISO 27001/27701/42001Yes
HIPAAYes
EU AI ActYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS, EU, Singapore, India, Indonesia, UAE
Reliability0/10

No published data

Market Proof10/10
Notable CustomersSony, Randstad USA, Waste Connections
Company17/17
Company ListedYes
Team Size501-1000
FundingSeries C
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Limited (Article 50 transparency)

Switching & Migration

Migration Difficulty
Moderate Effort
Support:
Email
Support Ticket
Community Forum
Knowledge Base
Documentation
Enterprise
API Access
Quick Stats
CategoryCustomer Support
PlatformsWeb, API
Integrations24
Launched2016
VerifiedNov 2026
Company & Links
CompanyYellow.ai
FormerlyYellow Messenger
Founded2016
Based inIndia
FundingSeries C · $103M
DocumentationChangelog
LinkedInTwitter/XYouTube
All Features
AI Agent Builder 2.0
Conversational Knowledge Base with Agentic RAG
AI Copilot for agent optimization
Automated Testing for AI agents
Omnichannel orchestration with multi-modal support
Dynamic insights for AI agent performance improvement
Pricing Plans
Free
Free
  • 1 AI Agent
  • 500 chat sessions/month
  • Limited channels supported
  • Limited Agentic Omnichannel Builder
  • Limited VoiceX
  • Limited Intelligent Email Agents
    • Enterprise
    Custom
  • Unlimited AI Agents
  • Unlimited Chat Sessions
  • All (35+) Channels Supported
  • Unlimited Agentic Omnichannel Builder
  • Unlimited VoiceX
  • Unlimited Intelligent Email Agents

    • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

    Alternatives

    Top Yellow.ai alternatives in the same category, ranked by quality.

    Aircall

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    freemium

    Evolve customer communications with AI that handles interactions end-to-end.

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    Chatbase

    freemium

    Conversational AI agents for customer experience

    Kustomer

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    enterprise

    Turn customer interactions into lasting relationships and real business outcomes.

    HubSpot Service Hub

    HubSpot Service Hub

    freemium

    AI-Powered Customer Service Platform for Growing Teams

    Kommunicate

    Kommunicate

    paid

    AI-Powered Customer Service Automation Platform

    Tidio

    Tidio

    freemium

    AI Customer Service That Turns Chats Into Revenue

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    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    4 content types
    1 languages
    TextEmailChatbotEnglish+11 more

    Output Languages

    English
    Arabic
    Bangla
    Chinese
    French
    German
    Hindi
    Italian
    Japanese
    Malay
    Marathi
    Portuguese
    Russian
    Spanish
    Tamil
    Telugu
    Thai
    Turkish
    Vietnamese

    Content Types

    Text
    Email
    Chatbot
    Audio

    Accepts

    Text
    Audio
    Image
    Document
    URL

    Produces

    Text
    Audio
    Document
    Image
    Video
    Languages: English

    Frequently Asked Questions

    What can Yellow.ai do?

    Yellow.ai can: AI Agent Builder 2.0, Conversational Knowledge Base with Agentic RAG, AI Copilot for agent optimization, Automated Testing for AI agents. Best for: Enterprises seeking to automate customer service.

    How much does Yellow.ai cost?

    Yellow.ai offers a free plan.

    Is Yellow.ai free?

    Yellow.ai offers a free plan with limited features. Paid upgrades are available for advanced usage.

    What makes Yellow.ai unique?

    Yellow.ai offers a multi-LLM architecture that allows enterprises to choose the best-fit LLM for each task, maximizing performance and avoiding single-vendor lock-in. It also features automated testing for AI agents within a single interface.

    Does Yellow.ai have an API?

    Yes, Yellow.ai offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Yellow.ai support?

    Yellow.ai is available on web and API.

    What languages does Yellow.ai support?

    Yellow.ai supports English.

    Who is Yellow.ai for?

    Yellow.ai is designed for Enterprises seeking to automate customer service; Businesses aiming to enhance employee experience; Organizations looking to reduce operational costs in CX/EX.