Tidio
Best for SMBs
AI-powered customer service
Omnichannel support
Free plan available
High resolution rate
Scale customer service with AI and human alignment for fast, reliable support.
Last updated: Apr 15, 2026
FREEMIUM
tidio.com
Quick Answer
Tidio is an AI-powered customer service platform that integrates live chat, an AI agent (Lyro), and automation flows to help businesses automate support, generate leads, and manage customer interactions across multiple channels. It offers features like ticketing, shared inbox, and analytics. Best for SMBs and e-commerce businesses looking to scale customer service efficiently. A free plan is available, with paid plans starting from $24.17/month.
About Tidio
Tidio is an AI-powered customer service platform for businesses that combines live chat, an AI agent (Lyro), and automation flows. It helps automate up to 67% of customer conversations and streamline support workflows. Tidio offers a free plan and paid tiers starting from $24.17/month.
What Makes It Unique
Tidio's Lyro AI Agent boasts the highest resolution rate on the market at 67% for SMBs, and offers a money-back guarantee if it doesn't lift resolution rates to at least 50%. It also provides AI-driven email resolutions and real-time product recommendations by connecting to store inventory.
Use Cases & Target Users
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Organizing customer inquiries into a unified help desk
Company Size
SMALL
MEDIUM
ENTERPRISE
Fit Score
Complexity
INTERMEDIATE
Target Team Size
SMALL_TEAM
LARGE_TEAM
Target Skill Level
BEGINNER
INTERMEDIATE
Key Features
Lyro AI Agent with human-like responses and brand voice alignment
AI-driven email resolutions
Live Chat widget with real-time visitor list and typing preview
Help Desk with ticketing system and multichannel inbox
No-code automation Flows builder with 40+ e-commerce templates
Shared inbox for all communication channels (Live Chat, Email, Instagram, Messenger, WhatsApp)
Technical Specifications
API Available
SDK Available
MCP Compatible
Open Source
Team Features
SSO/Enterprise
Webhook Support
Has Demo
Deployment:
HYBRID
Compliance & Security
SOC 2 Certified
Pros
- +Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
- +Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
- +Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
- +Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
- +Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
- +Includes advanced analytics to monitor team performance and AI effectiveness.
Limitations
- -Free plan has limited billable conversations and Flows visitors.
- -Advanced features like custom branding and dedicated support are only available on higher-tier plans.
- -Mobile SDK and SSO are exclusive to the Premium enterprise plan.
- -The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
- -Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.
Powered By
Base Models
Claude 3.5 Sonnet
Uses Models
GPT-4
Decision Intelligence
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Organizing customer inquiries into a unified help desk
Not Ideal For
Businesses requiring highly complex, custom-built AI models beyond a conversational agent.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a completely open-source solution for their customer service stack.
Companies with extremely niche or highly technical support needs that cannot be covered by knowledge base training.
Frequently Asked Questions
Your Actions
Dimension Scores
Ease of Use7/10
Output Quality8/10
Value for Money8/10
Customization6/10
Support7/10
Integration8/10
Task Scores
Auto Resolution
9
Live Chat
9
Knowledge Base
8
Multi Channel Support
8
Ticket Management
7
Escalation Rules
7
Response Templates
7
Customer Satisfaction
7
Trust Score
85/100
Very Good
Based on 9 verified signals
Trust Signals
Verified CompanyTidio
Notable CustomersUnder Armour, The Body Shop, Dermalogica +7
User Base100K-1M
Funding$26.8M
Team Size51-200
Uptime SLA99.99%
Status PageView
SOC 2 CertifiedYes
Data ResidencyEuropean Economic Area (EEA)
Switching & Migration
Migration Difficulty
Moderate Effort
Data portable as:
CSV
24h/day Mon-Fri Email Support, Live Chat Support (Plus/Premium), Dedicated Success Manager (Plus/Premium)
Quick Stats
CategoryCustomer Support
PlatformsWEB, DESKTOP, MOBILE, BROWSER_EXTENSION
Integrations20+
Views1
LaunchedJan 2013
Setup Time5 min
AddedFeb 2026
Company & Links