Tidio
AI Customer Service That Turns Chats Into Revenue
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Quick Answer
AITidio is a customer service platform integrating AI chatbots, live chat, and a help desk. It offers integrations with Shopify and WordPress. Best for ecommerce companies aiming to automate lead generation and recover abandoned carts. Freemium pricing.
Tidio is a communication platform that combines AI agents, live chat, and a help desk to streamline customer service and boost sales. It helps businesses manage conversations across multiple channels, automate responses, and track revenue attributed to chats. Tidio offers a free plan and scales to enterprise solutions with custom AI agents and priority support.
Tidio's Lyro AI Agent is trained on verified data sources to provide reliable answers, knows when to hand off complex cases to human agents with full context, and can perform smart actions like order updates or lead qualification by integrating with external systems.
Decision Intelligence
Best For
AIType
Billing Cycle
Monthly
Free Trial
Yes
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 7.3 avgHow good it is, across universal quality axes
Task Scores
· 6.8 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Free plan has limited billable conversations and AI conversations
- -Live chat widget shares appearance and behavior settings across multiple websites/stores
- -No Tidio branding removal on Free and Starter plans
- -Live chat support is only available on Plus and Premium plans
Complexity
Company Size
Target Team Size
Target Skill Level
Privacy & data handling
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Ecommerce platform integration for order management and actions
Website builder integration for live chat and chatbots
Ecommerce platform integration for live chat and chatbots
Ecommerce platform integration
Ecommerce platform integration
Email marketing tool integration
Email marketing tool integration
CRM and sales & marketing integration
Auto-updated
Trust Score
Excellent
Based on 13 data signals
Confidence: High
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Switching & Migration
Pricing verified from the vendor pricing page.
User Reviews
No reviews yet. Be the first to review!
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages4 content types7 languagesTextChatbotEmailEnglishSpanish+13 more
Output Languages
Content Types
Publishes to
Accepts
Produces
Frequently Asked Questions
What can Tidio do?
Tidio can: Lyro AI Agent, Live Chat, Help Desk, Flows automation. Best for: Businesses looking to improve customer service and sales through AI-powered chat.
How much does Tidio cost?
Tidio offers a free plan, with paid plans starting from $24.17 (billed annually), and includes a free trial.
Is Tidio free?
Tidio offers a free plan with limited features. Paid upgrades are available for advanced usage. Paid plans also include a free trial.
What makes Tidio unique?
Tidio's Lyro AI Agent is trained on verified data sources to provide reliable answers, knows when to hand off complex cases to human agents with full context, and can perform smart actions like order updates or lead qualification by integrating with external systems.
Does Tidio have an API?
Yes, Tidio offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Tidio support?
Tidio is available on web, mobile, and desktop.
What languages does Tidio support?
Tidio supports 7 languages including English, Spanish, French, Portuguese, German, and more.
Who is Tidio for?
Tidio is designed for Businesses looking to improve customer service and sales through AI-powered chat; Ecommerce companies needing to automate lead generation and abandoned cart recovery; Teams seeking a unified platform for live chat, email, and social media support.