Tidio is a customer service platform that combines live chat, an AI agent (Lyro), and automation flows to help businesses manage customer interactions, automate support, and boost sales. It unifies communication channels into a single help desk.

How much does Tidio cost?

Tidio offers a Free plan with basic features. Paid plans start at $24.17/month for the Starter plan (billed annually), which includes 100 billable conversations and 50 Lyro AI conversations. Higher tiers like Growth, Plus, and Premium offer more features and custom limits.

What can Tidio's Lyro AI Agent do?

Lyro AI Agent can solve up to 67% of customer questions automatically by understanding context, aligning with brand voice, and providing human-like responses. It can also perform smart actions like order updates, offer product recommendations, and handle email resolutions.

What is the difference between Tidio Flows and Lyro AI Agent?

Flows are no-code automation paths that follow pre-defined rules and scripts, ideal for lead generation and answering simple questions. Lyro AI Agent uses machine learning and natural language processing to understand complex questions and generate personalized, human-like responses based on your support content.

Does Tidio offer a free trial?

Yes, Tidio offers a 7-day free trial for all its paid features and plans. You do not need to provide credit card information to access the free trial. After the trial, your account automatically downgrades to the Free plan unless you upgrade.

Launching soon — get early access:

AI Tools

Tidio - AI Customer Service & Live Chat Platform | Intelloro | Intelloro

Quick Answer

Tidio is an AI-powered customer service platform that integrates live chat, an AI agent (Lyro), and automation flows to help businesses automate support, generate leads, and manage customer interactions across multiple channels. It offers features like ticketing, shared inbox, and analytics. Best for SMBs and e-commerce businesses looking to scale customer service efficiently. A free plan is available, with paid plans starting from $24.17/month.

About Tidio

Tidio is an AI-powered customer service platform for businesses that combines live chat, an AI agent (Lyro), and automation flows. It helps automate up to 67% of customer conversations and streamline support workflows. Tidio offers a free plan and paid tiers starting from $24.17/month.

What Makes It Unique

Tidio's Lyro AI Agent boasts the highest resolution rate on the market at 67% for SMBs, and offers a money-back guarantee if it doesn't lift resolution rates to at least 50%. It also provides AI-driven email resolutions and real-time product recommendations by connecting to store inventory.

AI-extracted from public sources. May contain errors. Methodology · Are you Tidio? Claim listing

Use Cases & Target Users

Use Cases

Best For

Automating customer support for e-commerce businesses

Improving lead generation and sales funnels with chatbots

Fit Score

Complexity

Intermediate

Target Team Size

SMALL_TEAM

LARGE_TEAM

Target Skill Level

BEGINNER

INTERMEDIATE

Key Features

Lyro AI Agent with human-like responses and brand voice alignment

AI-driven email resolutions

Live Chat widget with real-time visitor list and typing preview

Help Desk with ticketing system and multichannel inbox

No-code automation Flows builder with 40+ e-commerce templates

Shared inbox for all communication channels (Live Chat, Email, Instagram, Messenger, WhatsApp)

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Compliance, Privacy & Trust

GDPR (as claimed): No

SOC 2 (as claimed): Yes

HIPAA (as claimed): No

Trains on user data: No

Pros

+Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
+Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
+Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
+Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
+Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
+Includes advanced analytics to monitor team performance and AI effectiveness.

Limitations

-Free plan has limited billable conversations and Flows visitors.
-Advanced features like custom branding and dedicated support are only available on higher-tier plans.
-Mobile SDK and SSO are exclusive to the Premium enterprise plan.
-The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
-Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.

Base Models

Claude 3.5 Sonnet

Uses Models

GPT-4

Decision Intelligence

Best For

Automating customer support for e-commerce businesses

Improving lead generation and sales funnels with chatbots

Streamlining customer service across multiple channels

Providing real-time support to website visitors

Organizing customer inquiries into a unified help desk

Not Ideal For

Businesses requiring highly complex, custom-built AI models beyond a conversational agent.

Organizations that need extensive offline functionality without internet connectivity.

Users who prefer a completely open-source solution for their customer service stack.

Companies with extremely niche or highly technical support needs that cannot be covered by knowledge base training.

Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use7/10

Output Quality8/10

Value for Money8/10

Customization6/10

Support7/10

Integration8/10

Task Scores

Auto Resolution

Live Chat

Knowledge Base

Multi Channel Support

Ticket Management

Escalation Rules

Response Templates

Customer Satisfaction

Trust Score

56/100

Limited Data

Based on 8 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)Under Armour, The Body Shop, Dermalogica +7

Company Strength25/25

Team Size51-200

Funding$26.8M

Company ListedTidio

Operational Trust16/20

Uptime SLA99.99%

Status PageView

Data ResidencyEuropean Economic Area (EEA)

Compliance5/15

SOC 2 (as claimed)Yes

Also great for MarketingSee all

Surfer SEO

Boost your online visibility in Google, ChatG

0.0

Klaviyo AI

Unify data, channels, and AI agents to grow B

0.0

ManyChat

Automate conversations, engage customers, and

0.0

AI Tools

AI Tools

Tidio

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Tidio?

How much does Tidio cost?

What can Tidio's Lyro AI Agent do?

What is the difference between Tidio Flows and Lyro AI Agent?

Does Tidio offer a free trial?

Dimension Scores

Task Scores

Trust Score

Switching & Migration