How do you protect your customers’ data?

Forethought implements robust security measures including data encryption, compliance with industry standards, and regular security audits to safeguard your information. Details on security and compliance are available on their platform/security page.

What resources are available to ensure I get the most out of Forethought?

Forethought provides comprehensive guides, customer support, knowledge base articles, and personalized assistance to help users maximize the benefits of their platform.

What integrations does Forethought offer?

Forethought offers integrations with over 70 helpdesks, knowledge sources, and other connectors. A full list can be found on their integrations page or by contacting their sales team.

Do you offer advanced support?

Yes, advanced support is offered as an add-on to Basic and Professional packages, and is included with the Enterprise package.

How does pricing work?

Forethought's pricing model combines platform access fees with a committed usage cost based on deflection volume for inquiries and ticket volume for agent handoffs. Optional add-ons are available for customization. Contact their sales team for detailed pricing.

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AI Agents

Forethought AI: Enterprise AI Agents for Customer Support | Intelloro

About Forethought

Forethought is an enterprise AI agent platform designed to revolutionize customer support and service. It offers a multi-agent system that understands intent, reasons, decides, and takes action across various channels like chat, email, and voice. The platform provides solutions for end-to-end issue resolution, smart ticket classification, agent assistance, and AI-surfaced insights, helping businesses scale support, reduce costs, and enhance customer satisfaction.

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What Makes Forethought Unique

Forethought stands out as the only multi-agentic system for comprehensive customer support, featuring AI agents that collaborate across the customer journey to identify, solve, classify, and assist teams. It is fully agentic, capable of reasoning and taking action based on business policies, and is trained on a company's unique historical data for personalized service from day one.

Capabilities

AI-surfaced insights

Knowledge gap detection

Omnichannel issue resolution

Ticket classification

Automated quality assurance

Agent assistance (copilot)

Workflow automation

Multilingual communication

Task Categories

Customer Support

Automation

Data Analysis

Workflow Orchestration

Pros

+Achieves high ROI and significant reductions in response and resolution times.
+Provides a comprehensive multi-agent system for end-to-end customer support automation.
+Offers omnichannel support across chat, email, voice, and headless integrations.
+Enables no-code workflow automation, empowering CX teams to build and iterate quickly.
+Delivers data-driven insights for identifying knowledge gaps and optimizing workflows.
+Ensures strong security and compliance with SOC 2 Type II certification and GDPR adherence.
+Empowers human agents with an AI copilot for improved productivity and customer care.

Limitations

-Primarily designed for enterprise-level organizations, potentially complex for smaller businesses.
-Pricing is not transparent and requires custom quotes, which can be a barrier for initial evaluation.
-Requires integration with existing helpdesk and CRM systems for full functionality and value.
-No explicit mention of advanced data export formats for analytics or migration.
-Implementation, while fast, still requires a dedicated effort for data training and integration.

AI Agents

AI Agents

Forethought

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

Dimension Scores

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Trust Score

Switching & Migration