How much does Gladly AI cost?

Gladly AI uses enterprise pricing. Contact their sales team for a custom quote.

No, Gladly AI is a paid tool. Pricing is custom — contact their sales team for a quote.

Does Gladly AI have an API?

Yes, Gladly AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does Gladly AI support?

Gladly AI is available on web, API, and Slack.

Does Gladly AI work offline?

No, Gladly AI requires an active internet connection to function.

Gladly AI

Q: What can Gladly AI do?

Gladly AI can: AI-powered automated resolution, Unified customer conversation timeline, Cross-channel communication (voice, chat, SMS, email, social), Customer profile with purchase history and preferences. Best for: Enterprise CX teams aiming to increase customer lifetime value and satisfaction.

Q: Who is Gladly AI for?

Gladly AI is designed for Enterprise CX teams aiming to increase customer lifetime value and satisfaction; Mid-market customer support operations seeking to automate routine inquiries without sacrificing personalization; Brands in retail and e-commerce looking to unify customer data across channels.

AI-Enhanced

Best output quality

Easiest to use

Best value for money

Customer experience AI built for LTV

SOC 2

GDPR

HIPAA

Public status page

No training on your data

Last updated: Aug 28, 2026

Enterprise

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gladly.ai

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Quick Answer

Gladly AI is a customer experience platform for enterprise and mid-market brands that automates routine inquiries and unifies customer conversations across all channels. It boasts a 76% AI resolution rate and a 65% increase in CSAT for its customers. Best for large customer support teams seeking to enhance efficiency and personalization. Pricing is enterprise-only, available upon request.

About Gladly AIAI

Gladly AI is a customer experience platform that uses AI to automate routine customer questions across multiple channels while providing agents with a complete customer view. It helps businesses deepen customer relationships by offering personalized, proactive solutions and streamlining support operations.

What Makes It UniqueAI

Gladly AI is purpose-built to engage customers rather than deflect them, focusing on driving customer devotion and lifetime value. It offers a unified workspace where AI and human agents collaborate seamlessly, maintaining a single, lifelong conversation history across all channels, unlike traditional ticket-based systems.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Enterprise CX teams aiming to increase customer lifetime value and satisfaction

Mid-market customer support operations seeking to automate routine inquiries without sacrificing personalization

Brands in retail and e-commerce looking to unify customer data across channels

Companies needing to scale customer support efficiently while maintaining a human touch

Businesses requiring robust security and compliance for customer data handling

Consider Alternatives If

Small businesses or startups seeking a free or self-serve CX solution

Companies not focused on high-touch, personalized customer interactions

Organizations with minimal integration needs or simple ticketing requirements

Pricing Overview

Type

Enterprise

Dimension Scores

· 7.0 avg

How good it is, across universal quality axes

Ease of Use7/10

Output Quality8/10

Value for Money6/10

Customization5/10

Support7/10

Integration8/10

Accuracy & Reliability8/10

Compliance & Data Protection6/10

Performance8/10

AI-analyzed from product data·Medium confidenceHow we score

Task Scores

· 7.4 avg

What it can do, on category-specific tasks

Auto Resolution9/10

Multi Channel Support9/10

Escalation Rules8/10

Customer Satisfaction8/10

Ticket Management7/10

Live Chat7/10

Sentiment Analysis7/10

Response Templates7/10

Knowledge Base6/10

Sla Tracking6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Data Analysis

Automation

Voice

Browsing

Extraction

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Uses Models

Gladly AI Customer AI

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Not disclosed

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

32 connections

+28

Ada

AI customer service agents that resolve, act, and continuously improve for enterprise CX.

View

Forethought

The customer service AI platform for modern support teams

View

Siena

Empathic AI agents for commerce — CX operating system

View

Assembled Workforce ManagementNative

Smarter staffing and new visibility into support operations.

MaestroqaNative

Identify issues, coach agents, and measure impact.

MedalliaNative

Get customer feedback to increase customer satisfaction.

SimplesatNative

Send CSAT, CES, NPS and 5-stars surveys.

AWS EventbridgeNative

Design rules and custom workflows for real-time data routing.

Auto-updated

Build a Stack

Trust Score

88/100

Very Good

Based on 10 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified26/38

GDPRYes

SOC 2Yes

HIPAAYes

Human ReviewYes

Operational35/35

Uptime (measured)99.9%

Status PageYes

Market Proof10/10

Notable CustomersCrate & Barrel, Nordstrom, Breeze Airways

Company17/17

Company ListedYes

Team Size201-500

FundingSeries C

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Not Good For, Pros, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

EU AI Act Article 50 Disclosure

Not declared

COPPA Compliance (US under-13)

Not declared