What can Gladly AI do?

Gladly AI can: AI-powered automated resolution, Unified customer conversation timeline, Cross-channel communication (voice, chat, SMS, email, social), Customer profile with purchase history and preferences. Best for: Enterprise CX teams aiming to increase customer lifetime value and satisfaction.

How much does Gladly AI cost?

Gladly AI uses enterprise pricing. Contact their sales team for a custom quote.

No, Gladly AI is a paid tool. Pricing is custom — contact their sales team for a quote.

What makes Gladly AI unique?

Gladly AI is purpose-built to engage customers rather than deflect them, focusing on driving customer devotion and lifetime value. It offers a unified workspace where AI and human agents collaborate seamlessly, maintaining a single, lifelong conversation history across all channels, unlike

Does Gladly AI have an API?

Yes, Gladly AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does Gladly AI support?

Gladly AI is available on web, API, and Slack.

Does Gladly AI work offline?

No, Gladly AI requires an active internet connection to function.

Who is Gladly AI for?

Gladly AI is designed for Enterprise CX teams aiming to increase customer lifetime value and satisfaction; Mid-market customer support operations seeking to automate routine inquiries without sacrificing personalization; Brands in retail and e-commerce looking to unify customer data across channels.

Gladly AI

Verified

AI-Enhanced

Easiest to use

Commerce AI for every customer moment

SOC 2 Type II

GDPR

HIPAA

Public status page

No training on your data

Last updated: Oct 7, 2026

Enterprise

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Quick Answer

Gladly AI is a customer experience platform that resolves routine inquiries and unifies customer conversations across all channels. Its customers report a 65% increase in CSAT and $510M+ in cost savings across 300M+ customer conversations.

About Gladly AI

Gladly AI is a customer experience platform that uses AI to automate routine customer questions across multiple channels while providing agents with a complete customer view. It lets brands sell, serve and support customers from the same chat, with AI and human agents sharing one view.

What Makes It Unique

Gladly describes itself as the only retail-trained AI commerce solution, able to sell, serve and support customers from the same chat. It keeps a single, lifelong conversation across every channel that never resets.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Enterprise CX teams that want to sell, serve and support from the same chat

Retail and ecommerce brands selling and supporting customers through AI chat

Companies needing to scale customer support efficiently while maintaining a human touch

Pricing Overview

Type

Enterprise

Dimension Scores

· 6.7 avg

How good it is, across universal quality axes

Ease of Use6/10

Customization7/10

Support4/10

Integration8/10

Compliance & Data Protection7/10

Performance8/10

AI-analyzed from product data·High confidenceHow we score

Task Scores

· 7.2 avg

What it can do, per category it works in · showing 9 of 10 tasks scoring 5+

Live Chat9/10

Multi Channel Support9/10

Ticket Management8/10

Auto Resolution8/10

Knowledge Base8/10

Escalation Rules8/10

Response Templates7/10

Customer Satisfaction6/10

Sla Tracking5/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Data Analysis

Automation

Voice

Browsing

Extraction

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Uses Models

Gladly AI Customer AI

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Not disclosed

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

33 connections

+29

Ada

AI customer service agents that resolve, act, and continuously improve for enterprise CX.

View

Forethought

The customer service AI platform for modern support teams

View

Siena

Empathic AI agents for commerce — CX operating system

View

Assembled Workforce ManagementNative

Smarter staffing and new visibility into support operations.

Playvox Workforce Management WfmNative

MaestroqaNative

Identify issues, coach agents, and measure impact.

MedalliaNative

Get customer feedback to increase customer satisfaction.

SimplesatNative

Send CSAT, CES, NPS and 5-stars surveys.

Auto-updated

Build a Stack

Trust Score

97/100

Excellent

Based on 12 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38

VerifiedYes

GDPRYes

SOC 2 reportYes

SOC 2 Type IIYes

HIPAAYes

Human ReviewYes

Operational25/25

Status PageYes

Reliability7/10

Uptime (measured)99.76% (90-day)

Market Proof10/10

Notable CustomersCrate & Barrel, Nordstrom, Breeze Airways

Company17/17

Company ListedYes

Team Size201-500

FundingSeries F+

Health—

Not yet checked

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

Subprocessor List (GDPR Art. 28)

https://trust.gladly.com/subprocessors