How much does Gladly AI cost?

Gladly AI uses enterprise pricing. Contact their sales team for a custom quote.

Does Gladly AI have an API?

Yes, Gladly AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

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AI Tools

Q: What can Gladly AI do?

Gladly AI can: AI-powered customer service automation, Omnichannel conversation history across voice, chat, SMS, email, social, in-app, AI co-pilot for human agents, Business-user-friendly AI configuration with 'Guides'. Best for: Automating routine customer inquiries.

Gladly AI - CX Platform for Customer Devotion | Intelloro | Intelloro

Quick Answer

Gladly AI is an enterprise CX platform that uses AI to unify customer conversations across all channels. It boosts LTV and efficiency by automating routine tasks and assisting human agents. Best for large brands seeking to deepen customer relationships and streamline support. Request a demo for pricing.

About Gladly AI

Gladly AI is a customer experience platform that leverages AI to deliver radically efficient and personal service, focusing on increasing customer lifetime value (LTV) rather than just deflection. It unifies customer conversation history across all channels—voice, chat, SMS, email, and social—enabling AI to resolve common issues autonomously or seamlessly assist human agents. Designed for CX leaders, it offers quick implementation and business-user-friendly tools to manage brand voice and customer interactions.

What Makes It Unique

Gladly is purpose-built to put customers at the center of every experience, unifying lifelong conversation history across all channels (voice, chat, SMS, email, social, in-app) to enable AI to resolve issues or intelligently hand off to human agents, focusing on customer devotion and LTV rather than mere deflection.

AI-extracted from public sources. May contain errors. Methodology · Are you Gladly AI? Claim listing

Use Cases & Target Users

Use Cases

Best For

Automating routine customer inquiries

Deepening customer relationships for increased LTV

Fit Score

Complexity

Intermediate

Target Team Size

SMALL_TEAM

LARGE_TEAM

Target Skill Level

INTERMEDIATE

Key Features

AI-powered customer service automation

Omnichannel conversation history across voice, chat, SMS, email, social, in-app

AI co-pilot for human agents

Business-user-friendly AI configuration with 'Guides'

Integration with product catalogs and existing tech stack

Real-time customer insights and reporting

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): No

HIPAA (as claimed): No

Trains on user data: No

Pros

+Focuses on customer devotion and LTV, not just cost savings
+Unified view of customer history across all communication channels
+Easy for business users to configure and manage AI behavior
+Quick implementation and fast time to ROI
+Seamlessly blends AI automation with human agent support
+Strong integration ecosystem with e-commerce, WFM, and CX tools

Limitations

-Enterprise-focused, likely not suitable for small businesses without significant budget
-Requires integration with existing tech stack for full value
-No explicit pricing details available without a demo
-Relies on customer data for personalization, which might raise privacy concerns for some