Siena
Empathic AI agents for commerce — CX operating system
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Quick Answer
Siena builds empathic AI agents for commerce, covering customer service, reviews and quality assurance. It automates up to 80% of customer interactions, achieving faster response times, quicker resolutions, and an average CSAT of +94.7%. Best for e-commerce brands scaling customer support and turning CX into a revenue driver. Pricing includes a platform fee of $750/month plus $0.90 per automated ticket.
Siena AI is an AI CX operating system for consumer brands, powering agents across every customer surface. It drives sales with generative product recommendations and automates post-purchase workflows. Siena offers enterprise-grade safety and brand control, unifying your brand voice across all channels.
Siena's core agentic brand intelligence layer deeply understands customer interactions, enabling personalization and actionable business insights. It continuously learns from interactions, knowledge sources, and team expertise.
Decision Intelligence
Best For
Type
Starting Price
$0.9/mo
Free Trial
No
Credit Card
Not Required
Free Plan
No
Dimension Scores
· 6.0 avgHow good it is, across universal quality axes
Task Scores
· 6.9 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Core platform fee is $750/month, plus $0.90 per automated ticket
- -Some agent capabilities like 'Shopping Agent' and 'QA Agent' are listed as 'Coming soon'
Commerce AI for every customer moment
Handle Shopify orders from inquiry to resolution automatically
Connect your Zendesk account to send, receive, and automate conversations
Automate review moderation, responses, and loyalty inquiries
Skip shipments, update addresses, and modify frequency automatically
Add Google Sheets as a structured knowledge source
Connect Google Docs as a knowledge source Siena searches
Auto-updated
Build a StackComplexity
Company Size
Team Size
Skill Level
Deployment
Runs Inside
Compliance audit trail
1 event- GDPR
Privacy Policy updated
1yr ago · 2025-02-20 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Pricing verified from the vendor pricing page.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types1 languagesTextChatbotSocial MediaEnglish+4 more
Output Languages
Content Types
Publishes to
Accepts
Produces
Frequently Asked Questions
Trust Score
Excellent
Based on 14 data signals
Confidence: High
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Switching & Migration
Company Name
Siena Labs Inc.
Founded
2022
Based in
United States
Last major update
Jan 2026
Funding
Seed · $5M