Siena AI is an empathic AI platform that provides customer experience agents designed specifically for commerce brands. It automates customer service, manages reviews, drives sales, and handles post-purchase and subscription workflows.

How does Siena AI integrate with existing systems?

Siena AI connects seamlessly with your helpdesk, commerce stack, and customer data. It offers native integrations with popular platforms like Shopify, Zendesk, Gorgias, Stripe, and many others, as well as custom API integration capabilities.

What kind of automation can Siena AI provide?

Siena AI can automate up to 80% of customer interactions, including generative product recommendations, social media engagement and moderation, post-purchase complex workflows (e.g., order tracking, returns, refunds), and subscription management (e.g., skips, pauses, swaps).

Does Siena AI support human agents?

Yes, Siena AI enhances human collaboration through features like AI Assistant for drafting replies and translations, and Collaborative AI Routing that provides notes for seamless handoffs to human agents.

Is Siena AI GDPR compliant?

Yes, Siena AI states its compliance with GDPR and CPRA in its Privacy Policy. It acts as a data processor for its clients and has appointed an EU representative and a Data Protection Officer.

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AI Agents

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Siena

Best for e-commerce CX

Empathic AI agents

Revenue-driving CX

High automation rates

Seamless integrations

Empathic AI CX agents designed for commerce.

Workflow

Customer Support

ENTERPRISE

INTERMEDIATE Complexity

CLOUD

Last updated: May 27, 2026

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Quick Answer

Siena AI is an empathic AI platform designed for e-commerce and retail customer experience. It automates up to 80% of customer interactions, handling tasks from product recommendations and sales to post-purchase support and subscription management. By integrating with existing tech stacks, Siena AI helps brands deliver personalized, on-brand support, improve response times, and turn CX into a revenue driver.

Decision Intelligence

Best For

E-commerce brands seeking to automate customer support

Retail companies aiming to drive sales through AI

Businesses looking to improve customer satisfaction and retention

CX teams needing to scale operations efficiently

Brands focused on personalized customer experiences

Not Ideal For

Companies outside of e-commerce or retail

Businesses with very low customer interaction volumes

Organizations seeking a purely human-driven customer service approach

Users requiring deep customization of underlying AI models

Companies without an existing helpdesk or commerce stack to integrate with

Fit Score

Complexity

INTERMEDIATE

Company Size

MEDIUM

ENTERPRISE

Team Size

SMALL_TEAM

LARGE_TEAM

Skill Level

INTERMEDIATE

EXPERT

About Siena

Siena AI provides empathic AI customer experience agents specifically for commerce brands. It integrates with existing helpdesks and commerce stacks to automate customer service, manage reviews, drive sales with product recommendations, and handle post-purchase and subscription workflows. Siena AI aims to transform customer interactions into meaningful relationships and strategic business insights.

AI-extracted from public sources. May contain errors. Methodology · Are you Siena? Claim listing

What Makes Siena Unique

Siena AI differentiates itself by offering "empathic AI" agents tailored for commerce, focusing on deep personalization, brand voice unification, and turning CX into a revenue driver through intelligent recommendations and proactive engagement across all channels.

Capabilities

Customer support automation

Review management

Product recommendation

Order tracking

Subscription management

Social media engagement

Social media moderation

Post-purchase workflow automation

Task Categories

Workflow Orchestration

Pros

+Automates up to 80% of customer interactions
+Significantly faster response and resolution times
+High customer satisfaction (average +94.7% CSAT)
+Drives revenue through intelligent product recommendations
+Seamless integration with existing commerce and helpdesk stacks
+Maintains brand voice and tone consistency
+Provides actionable business insights from customer interactions
+Supports complex post-purchase and subscription workflows

Limitations

-Pricing is volume-based, potentially costly for very high ticket volumes
-Requires integration with existing systems for full functionality
-Specific AI models used are not disclosed
-No explicit mention of multi-language support beyond 'translations' in agent assist
-Focus primarily on commerce/retail, less suited for other industries

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Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use7/10

Output Quality8/10

Value for Money7/10

Customization5/10

Support6/10

Integration8/10

Task Scores

Auto Resolution

9

Customer Satisfaction

9

Ticket Management

8

Escalation Rules

8

Response Templates

8

Live Chat

7

Sentiment Analysis

7

Multi Channel Support

7

Trust Score

34/100

Limited Data

Based on 5 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)Dossier, EHPLabs, Earth Breeze +7

Company Strength15/25

Team Size11-50

Company ListedSiena Labs Inc.

Operational Trust4/20

Data ResidencyUS

Compliance5/15

GDPR (as claimed)Yes

Switching & Migration

Migration Difficulty

Moderate Effort

Data portable as:

JSON

Email, Dedicated Slack support, Expert onboarding

API Access

Quick Stats

Agent TypeWorkflow

CategoryCustomer Support

PlatformsWEB, API

Reviews0

LaunchedJan 2022

Setup TimeWhile initial integration with existing help desks can be minimal and "up and running 90% faster than average automation tools," full implementation can take weeks.

Company & Links

Company Name

Siena Labs Inc.

Launched

January 2022

Changelog

LinkedIn Twitter/X

AI Agents

AI Agents

Siena

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Siena AI?

How does Siena AI integrate with existing systems?

What kind of automation can Siena AI provide?

Does Siena AI support human agents?

Is Siena AI GDPR compliant?

Dimension Scores

Task Scores

Trust Score

Switching & Migration