Zendesk AI

Zendesk AI

Verified
AI-Enhanced

Acquired by Hellman & Friedman and Permira (2022) — still available under its own name.

AI for customer service and support

SOC 2 Type II
GDPR
HIPAA
ISO 27001
EU AI Act: Limited
+9
Last updated: Nov 3, 2026
Paid
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zendesk.com
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Quick Answer

AI

Zendesk AI is an AI-powered customer service platform for businesses of all sizes. It automates up to 80% of interactions with self-improving AI agents and offers a unified workspace across channels. Best for customer service teams optimizing operations with advanced automation and AI-driven insights. Starting from $19/agent/month paid yearly.

About Zendesk AIAI

Zendesk AI is an AI-first customer service platform that automates interactions and empowers service teams. It continuously improves every resolution, helping agents work faster with suggested replies and summaries, and routing work more accurately. Zendesk AI is built to get smarter with every interaction, handling complex workflows and delivering better outcomes.

What Makes It UniqueAI

Zendesk AI agents continuously learn from every interaction, handling complex workflows and delivering better outcomes, proven across 4.8 billion resolutions. It offers a unified system that brings AI and human teamwork together across every channel and service model.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

AI
Customer service teams automating interactions across multiple channels
Businesses of all sizes, from startups to large enterprises
Organizations needing unified support for customer and employee service
Teams looking to optimize support operations with AI-driven insights
Companies seeking to modernize voice support with agentic AI
Pricing Overview

Type

Paid

Starting Price

$19/mo

Billing Cycle

Annual

Free Trial

Yes

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 7.3 avg

How good it is, across universal quality axes

Ease of Use7/10
Customization7/10
Support8/10
Integration7/10
Compliance & Data Protection7/10
Performance8/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 8.9 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Ticket Management10/10
Multi Channel Support10/10
Auto Resolution9/10
Knowledge Base9/10
Live Chat9/10
Escalation Rules9/10
Response Templates9/10
Sentiment Analysis8/10
Sla Tracking8/10
Customer Satisfaction8/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Writing
Summarization
Translation
Voice
Vision
Search
File Upload
Categories
Customer Support
AI Chatbot
Automation Agents
Data Analytics
Search Discovery
LimitationsAI
  • -Certain features like App Builder, Action Builder, and Voice are usage-based and may incur additional fees
  • -Add-ons are priced separately and may vary by plan tier and purchase path
  • -The Zendesk Contact Center requires a Zendesk Suite plan and a Premier plan
  • -Copilot can only be added to Professional and higher plan levels
  • -Automated resolutions are included up to a certain limit per plan, with additional resolutions incurring extra costs
Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Target Team Size

Small Team
Large Team

Target Skill Level

Intermediate
Technical Specifications
SDK Available (unknown)
MCP Compatible (unknown)
Team Features
Webhook Support
Has DemoOpen demo
Function Calling (unknown)
Sandbox Mode
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server
Inference API
Built for:
Zendesk
Authentication
Single Sign-On
SAML
Okta
OneLogin
OAuth
Facebook
Google
Developer Access
API
Public
→ Docs
Webhooks→ Docs
Sandbox
Login required
→ Try sandbox
Deployment:
Cloud
Max upload:50MB
Response time (est.):
Fast
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
ISO 27701: Stated by vendor
ISO 42001: Stated by vendor
Privacy & data handling
Trains on user data: Yes
Data retention: Until Deleted
PII handling: Auto Redacted
Data deletion: Instant
Copyright policy: User Owns Output
Human review:
Recommended

Compliance audit trail

5 events
  1. ISO 42001

    ISO 42001:2023 AI Management System certified

    10mo ago · 2026 · source

  2. ISO 27001

    ISO 27001:2022 Information Security Management certified

    10mo ago · 2026 · source

  3. ISO 27017

    ISO 27017:2015 Cloud Security certified

    10mo ago · 2026 · source

  4. ISO 27018

    ISO 27018:2019 Privacy & PII Protection in the Cloud certified

    10mo ago · 2026 · source

  5. ISO 27701

    ISO 27701:2019 Privacy Information Management certified

    10mo ago · 2026 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
34 connections
Z
A
A
C
C
+30
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CoSupport AI
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Automate customer service with AI, guaranteed: 60% ticket resolution by day 60 or a full refund.

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Scale voice operations without scaling headcount.

Auto-updated

Video

Trust Score

90/100

Excellent

Based on 14 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
ISO 27001/27701/42001Yes
HIPAAYes
EU AI ActYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS, APAC, EU, UK
Reliability0/10

No published data

Market Proof10/10
Notable CustomersVimeo, Best Egg, TeamSystem
Company17/17
Company ListedYes
User Base10K-100K
FundingAcquired
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Limited (Article 50 transparency)

Switching & Migration

Migration Difficulty
Moderate Effort
Data portable as:
CSV
XLSX
PDF
Support:
Email
Live Chat
Phone
Support Ticket
Support Portal
Community Forum
Help Center
Documentation
Standard
API Access
Quick Stats
CategoryCustomer Support
PlatformsWeb, API
Integrations12
User Base10K-100K
Launched2023
VerifiedNov 2026
Company & Links
CompanyZendesk
Founded2007
Based inUnited States
FundingAcquired · $86M
DocumentationChangelog
LinkedInTwitter/XDiscordYouTube
All Features
AI agents for messaging, email, and voice
AI agent builder with natural-language procedure descriptions
Support for 80+ languages with automatic translation
Integrations and actions to connect to external systems
Reasoning controls to monitor and give feedback on AI agent steps
Advanced reporting and insights for performance monitoring
Quality Assurance with automatic human and AI agent scoring
Admin Copilot for proactive insights and workflow recommendations
Pricing Plans
Free tier available
Support Team
$19/month, billed annually
Free trial · no card needed
  • Core support essentials
  • Email with unlimited addresses
  • Contact form
  • Ticket file attachment size up to 50MB
  • Incoming email authentication (SPF, DKIM, DMARC)
  • Web widget
    • Suite Team
    $55/month, billed annually
    Free trial · no card needed
  • Support Team features
  • Unify support channels
  • Automate resolutions with AI Agents
  • Web widget customization
  • Pre-chat form
  • Unlimited concurrent chats
    • Most Popular
    Suite Professional
    $115/month, billed annually
    Free trial · no card needed
  • Suite Team features
  • Advanced automation and AI-driven insights
  • Departments (Unlimited)
  • Skills-based routing for messaging
  • Outbound Caller ID (External number for outbound caller ID)
  • Call routing (Group, overflow, and after-hours routing)
    • Suite Enterprise + Copilot
    Custom
  • Suite Professional features
  • Advanced security and governance
  • Most proactive AI assistant
  • Unlimited access to proactive AI assistant
  • Assist agents work smarter and faster with auto assist, suggestions, and writing tools
  • Gain intelligence to your operations with intelligent triage and pre-built reporting
    • Copilot Add-on
    $50/month, billed annually
  • AI assistance that empowers your entire team
  • Assist agents work smarter and faster with auto assist, suggestions, and writing tools
  • Gain intelligence to your operations with intelligent triage and pre-built reporting
  • Optimize your service workflows with proactive recommendations and more
    • Workforce Engagement Bundle Add-on
    $50/month, billed annually
  • Elevate customer service quality and optimize agent performance
  • Optimize service agent staffing requirements, scheduling, performance management, quality assurance, and coaching
    • Contact Center Add-on
    $83/month, billed annually
  • Power complex contact centers with ease of use and flexibility
  • Unified Agent Workspace
  • AWS added services
  • Amazon Connect Telephony Usage
  • Native inbound and outbound calling
  • Reporting dashboards
    • Minutes Block Add-on
    $33/month, billed annually
  • 1,000 Contact Center Minutes for conversational IVR, outbound campaigns, real-time transcriptions and call recording and screen sharing and video calling

    • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

    Alternatives

    Top Zendesk AI alternatives in the same category, ranked by quality.

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    freemium

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    HubSpot Service Hub

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    freemium

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    Kommunicate

    Kommunicate

    paid

    AI-Powered Customer Service Automation Platform

    Yellow.ai

    Yellow.ai

    freemium

    AI agents for CX and EX automation

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    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    4 content types
    10 languages
    TextEmailChatbotEnglishSpanish+14 more

    Output Languages

    Albanian
    Amharic
    Arabic
    Armenian
    Bangla
    Bosnian
    Bulgarian
    Burmese
    Catalan
    Chinese
    Croatian
    Czech
    Danish
    Dutch
    English
    Estonian
    Ewe
    Finnish
    French
    Georgian
    German
    Greek
    Gujarati
    Hausa
    Hebrew
    Hindi
    Hungarian
    Icelandic
    Igbo
    Indonesian
    Italian
    Japanese
    Kannada
    Kazakh
    Kinyarwanda
    Korean
    Latvian
    Lingala
    Lithuanian
    Macedonian
    Malay
    Malayalam
    Marathi
    Mongolian
    Norwegian
    Odia
    Oromo
    Persian
    Polish
    Portuguese
    Punjabi
    Romanian
    Russian
    Serbian
    Shona
    Slovak
    Slovenian
    Somali
    Spanish
    Swahili
    Swedish
    Filipino
    Tamil
    Telugu
    Thai
    Turkish
    Ukrainian
    Urdu
    Vietnamese
    Wolof
    Xhosa
    Yoruba
    Zulu

    Content Types

    Text
    Email
    Chatbot
    Social Media

    Publishes to

    Facebook
    Instagram
    X

    Accepts

    Text
    Audio
    URL

    Produces

    Text
    Audio
    Languages: English, Spanish, Portuguese, French, German, Italian, Dutch, Japanese, Korean, Chinese

    Frequently Asked Questions

    What can Zendesk AI do?

    Zendesk AI can: AI agents for messaging, email, and voice, AI agent builder with natural-language procedure descriptions, Support for 80+ languages with automatic translation, Integrations and actions to connect to external systems. Best for: Customer service teams automating interactions across multiple channels.

    How much does Zendesk AI cost?

    Zendesk AI is a paid tool starting from $19 (billed annually) with a free trial available.

    Is Zendesk AI free?

    Zendesk AI is a paid tool, but offers a free trial so you can evaluate it before committing.

    What makes Zendesk AI unique?

    Zendesk AI agents continuously learn from every interaction, handling complex workflows and delivering better outcomes, proven across 4.8 billion resolutions. It offers a unified system that brings AI and human teamwork together across every channel and service model.

    Does Zendesk AI have an API?

    Yes, Zendesk AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Zendesk AI support?

    Zendesk AI is available on web and API.

    What languages does Zendesk AI support?

    Zendesk AI supports 10 languages including English, Spanish, Portuguese, French, German, and more.

    Does Zendesk AI work offline?

    No, Zendesk AI requires an active internet connection to function.

    Who is Zendesk AI for?

    Zendesk AI is designed for Customer service teams automating interactions across multiple channels; Businesses of all sizes, from startups to large enterprises; Organizations needing unified support for customer and employee service.