ASAPP
AI Agents for Enterprise Contact Centers
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Quick Answer
AIASAPP CXP is an AI-native platform for enterprise contact centers that orchestrates all interactions. It connects every channel, system, and customer interaction in real-time, supporting API Functions and System Transfer Functions. Best for F100 enterprises aiming to lower service costs and build customer connections. Pricing type: ENTERPRISE.
ASAPP CXP is an AI-native platform for enterprise contact centers that delivers personalized resolutions instantly by uniting tools, data, and teams. It features GenerativeAgent for automating interactions and Human + AI (HILA™) for expert collaboration. The platform is built for modern enterprises, connecting every channel, system, and customer interaction safely and in real-time.
ASAPP's GenerativeAgent® is a fully capable AI customer service agent that understands, reasons, and acts with precision, turning every interaction into a resolved outcome. Its Human + AI (HILA™) feature allows AI to tap experts as needed without handoff, redefining the human-AI relationship in customer service.
Decision Intelligence
Best For
AIType
Dimension Scores
· 7.4 avgHow good it is, across universal quality axes
Task Scores
· 6.8 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Pricing is not publicly available and requires contacting sales (pricing page missing)
- -Data processing for ASAPP products and services is governed by individual DPAs with customers, not the public privacy policy
AI that’s purpose-built for CX — connecting customer intent to the people, systems and workflows that resolve, automate and deliver customer experiences.
Turn conversations, documents & images into insights — AI next to your data
AI for customer service and support
Leverage AWS for scalable and reliable cloud solutions.
Set up the Human in the Loop Agent (HILA) integration.
Integrates with Microsoft Dynamics CRM.
Integrates with Google Cloud services.
Integrates with Zendesk Talk for automated call handling and ticket creation.
Auto-updated
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Demo
Open demoCompliance audit trail
3 events- SOC 2
ASAPP Successfully Completes SOC 2 Type II Audit for the ASAPP Customer Experience Platform (CXP)
2mo ago · 2026-09-07 · source
- HITRUST
ASAPP Achieves HITRUST Certification
9mo ago · 2026-02-13 · source
- SOC 2
ASAPP Successfully Completes SOC 2 Type II Audit Across All Products
1yr ago · 2025-10-07 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages2 content types1 languagesTextChatbotEnglish+5 more
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Frequently Asked Questions
What can ASAPP do?
ASAPP can: GenerativeAgent® for automating interactions, Build, test, and iterate AI agents before deployment, Human + AI (HILA™) for AI to tap human experts, Tools for governance, auditing, and control (Observe). Best for: Enterprise contact centers seeking automated resolutions.
How much does ASAPP cost?
ASAPP uses enterprise pricing. Contact their sales team for a custom quote.
Is ASAPP free?
No, ASAPP is a paid tool. Pricing is custom — contact their sales team for a quote.
What makes ASAPP unique?
ASAPP's GenerativeAgent® is a fully capable AI customer service agent that understands, reasons, and acts with precision, turning every interaction into a resolved outcome. Its Human + AI (HILA™) feature allows AI to tap experts as needed without handoff, redefining the human-AI relationship in customer service.
Does ASAPP have an API?
Yes, ASAPP offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does ASAPP support?
ASAPP is available on web and API.
What languages does ASAPP support?
ASAPP supports English.
Who is ASAPP for?
ASAPP is designed for Enterprise contact centers seeking automated resolutions; Large enterprises aiming to lower service costs and build customer connections; Companies in travel & hospitality, insurance, financial services, telecom, utilities, healthcare, and retail.
Trust Score
Very Good
Based on 12 data signals
Evidence: 7 of 11 expected facts verified · highest possible score 75
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.