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Cresta

Cresta

Verified
AI-Native

AI agents for every customer conversation

SOC 2 Type II
GDPR
HIPAA
ISO 27001
Public status page
+11
Autonomous
Last updated: Oct 20, 2026
Enterprise
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cresta.com
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Quick Answer

AI

Cresta is an AI operating system for enterprise customer experience teams. It integrates with CCaaS, Data warehouses, and Knowledge Bases to automate conversations and augment agents. Best for customer care leaders in financial services and healthcare aiming to reduce call volumes and improve NPS. Pricing is enterprise-grade.

About CrestaAI

Cresta is an AI operating system for customer experience that automates conversations, augments human agents in real-time, and analyzes every interaction. It helps businesses deliver personalized experiences, minimize regulatory risk, and improve agent performance. Cresta is built for enterprise-grade environments and regulated industries.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Cresta UniqueAI

Cresta is among the first ISO/IEC 42001 certified companies, setting the global standard for AI governance with proven ethical AI practices. It enforces strict data boundaries, automatically redacts PII, and engineers explainability into AI outputs.

Decision Intelligence

Best For

AI
Enterprise customer care teams seeking to automate conversations and augment human agents
Businesses in regulated industries like financial services and healthcare requiring compliant AI solutions
Sales teams aiming to grow revenue through AI-powered conversations
Customer service leaders focused on reducing call volumes and improving NPS
Organizations needing to integrate AI into existing CRM, CCaaS, and knowledge systems
Pricing Overview

Type

Enterprise

Dimension Scores

· 7.3 avg

How good it is, across universal quality axes

Ease of Use4/10
Customization7/10
Support8/10
Integration8/10
Compliance & Data Protection8/10
Performance8/10
Planning Quality8/10
AI-analyzed from product data·High confidenceHow we score

Task Scores

· 7.8 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Monitoring Logging9/10
Multi Step Chains9/10
Workflow Building8/10
Trigger Variety8/10
Conditional Logic8/10
Api Connectivity8/10
Autonomous Execution8/10
Action Library7/10
Error Handling7/10
Scheduling Capability6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Automation
Chat
Memory
Data Analysis
Writing
Summarization
Categories
Customer Support
Automation Agents
Multi Agent Systems
Sales CRM
LimitationsAI
  • -Customer support for the AI Assistant Service is provided by Comcast, not Cresta directly
  • -Cresta does not provide support directly to customers who subscribe through a reseller/partner
  • -The Services are licensed, not sold, and Customer acquires no ownership of intellectual property rights in the Services
  • -Outputs produced by the Services may not be unique and other users may receive similar output
  • -Customer is responsible for procuring and maintaining its own infrastructure, network connections, and access to the Services
  • -Customer is responsible for selecting and initiating contact with each recipient of outbound communications utilizing the Services
Integrations & Connections
33 connections
NI
NiceNative

Integrates with Nice contact center solutions

SA
SalesforceNative

Integrates with Salesforce CRM

FI
Five9Native

Integrates with Five9 contact center solutions

CI
CiscoNative

Integrates with Cisco contact center solutions

TW
TwilioNative

Integrates with Twilio communication platform

AM
Amazon ConnectNative

Integrates with Amazon Connect cloud contact center

SI
SiprecNative

Supports SIPREC for call recording

DR
DriveNative

Integrates with Drive systems

Auto-updated

Fit Score

Complexity

Advanced

Company Size

Enterprise

Team Size

Large Team

Skill Level

Expert
Features
Automate work from intent to completion with Deputy Agent
Augment humans in real-time with context-aware guidance, knowledge, and automation
Analyze every interaction to discover drivers of exceptional customer experience
Orchestrate AI with a no-code engine
Generate synthetic customer personas from real conversations
Provide real-time knowledge to agents with exact answers
Technical Capabilities
SDK Available (unknown)
MCP Compatible
Multi-Agent
Human-in-Loop
Team Features
Webhook Support (unknown)
Has Demo
Function Calling
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server
Digital Employee

Deployment

Cloud
Authentication
Single Sign-On
Developer Access
API
Enterprise
HITL mode:
Approve
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
ISO 27701: Stated by vendor
ISO 42001: Stated by vendor
Trains on user data: Yes
Data retention: 2 Years
PII handling: Auto Redacted
Data deletion: Upon Request
Model isolation: Dedicated
Copyright policy: User Owns Output
Human review:
Recommended

Compliance audit trail

5 events
  1. ISO 42001

    ISO/IEC 42001 certified

    3mo ago · 2026-07-09 · source

  2. ISO 27701

    ISO 27701 compliant

    3mo ago · 2026-07-09 · source

  3. PCI DSS

    PCI-DSS compliant

    3mo ago · 2026-07-09 · source

  4. ISO 27001

    ISO 27001 certified

    3mo ago · 2026-07-09 · source

  5. SOC 2

    SOC 2 Type II certified

    3mo ago · 2026-07-09 · source

Tech Specs
Response time (est.):
Fast

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
API
Knowledge Base
Screen Actions
Pricing Plans
Custom pricing — contact sales for a quote.
Alternatives

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Ada

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Talkieon

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Alhena AI

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AI-Powered Discovery, Shopping, and Support for Your E-Commerce Store

Lorikeet

Lorikeet

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Fetchply

Fetchply

freemium

AI Agents that resolve support and sales conversations, not just reply.

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User Reviews

No reviews yet. Be the first to review!

Who It's For
1 roles
Customer Service Representatives
Platform, Content & Languages
3 content types
2 languages
TextEmailChatbotEnglishSpanish+6 more

Output Languages

English
Spanish
French
Portuguese
German
Italian
Japanese

Content Types

Text
Email
Chatbot

Accepts

Text
Audio
URL
PDF
API

Produces

Text
Languages: English, Spanish

Frequently Asked Questions

Trust Score

90/100

Excellent

Based on 15 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
ISO 27001/27701/42001Yes
HIPAAYes
Human ReviewYes
Human-in-the-loopYes
HITL TypeYes
Operational25/25
Status PageYes
Data ResidencyUS
Reliability0/10

No published data

Market Proof10/10
Notable CustomersUnited Airlines, Alaska Airlines, Oportun
Company17/17
Company ListedYes
Team Size501-1000
FundingSeries D+
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
Subprocessor List (GDPR Art. 28)
https://trust.cresta.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57

Switching & Migration

Migration Difficulty
Significant Effort
Support:
Help Center
Email
Support Ticket
Support Portal
Enterprise
API Access
Quick Stats
Agent TypeAutonomous
MemoryLong Term
PlanningAdvanced
CategorySupport Agents
PlatformsWeb, API
LaunchedFeb 2020
VerifiedOct 2026
Company & Links

Company Name

Cresta Intelligence, Inc.

Founded

2017

Based in

United States

Last major update

Sep 2026

Funding

Series D+ · $282M

Documentation
LinkedInTwitter/XYouTube