What can Intercom Fin Agent do?

Intercom Fin Agent can: Resolves complex customer queries across multiple channels (live chat, email, SMS, WhatsApp, social media), Integrates with Intercom Helpdesk or other platforms (Zendesk, Salesforce, etc.), Learns from customer interactions and human agent resolutions to improve performance, Provides 24/7 customer support. Best for: Automating customer support queries 24/7.

How much does Intercom Fin Agent cost?

Intercom Fin Agent is a paid tool starting from $0.99/month with a free trial available.

Does Intercom Fin Agent have an API?

Yes, Intercom Fin Agent offers a public API for developers to integrate its capabilities into custom applications and workflows.

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AI Agents

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Intercom Fin Agent

Best AI Agent for CS

Integrated Helpdesk Solution

Scalable Support

Pay-per-outcome

Enterprise-ready

The #1 AI Agent for customer service.

Assistant

Customer Support

PAID

INTERMEDIATE Complexity

CLOUD

Last updated: May 27, 2026

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Quick Answer

Intercom's Fin AI Agent is the leading AI solution for customer service, designed to resolve complex queries accurately and efficiently 24/7. It integrates with Intercom's Helpdesk or other platforms, learning from interactions to improve performance. Fin offers a pay-per-outcome model and aims to enhance customer experience and operational efficiency.

Decision Intelligence

Best For

Automating customer support queries 24/7

Improving agent efficiency with AI assistance

Scaling customer service operations

Providing consistent and accurate customer responses

Not Ideal For

Companies seeking a purely free AI agent

Businesses that do not require customer support automation

Users looking for a standalone AI agent without a broader customer service platform

Fit Score

Complexity

INTERMEDIATE

Company Size

SOLO

SMALL

MEDIUM

ENTERPRISE

Team Size

INDIVIDUAL

SMALL_TEAM

LARGE_TEAM

Skill Level

BEGINNER

INTERMEDIATE

EXPERT

About Intercom Fin Agent

Intercom's Fin AI Agent is the #1 AI Agent for customer service, designed to resolve complex queries accurately and consistently across all channels. It integrates seamlessly with Intercom's Helpdesk or other platforms, offering a 24/7 support solution that learns and improves with every interaction.

AI-extracted from public sources. May contain errors. Methodology · Are you Intercom Fin Agent? Claim listing

What Makes Intercom Fin Agent Unique

Fin is powered by the patented Fin AI Engine™, a specialized architecture for complex customer service queries, optimized for accuracy, speed, and reliability, leading to higher resolution rates and continuous improvement through a feedback loop with human agents.

Capabilities

Resolves customer queries using a knowledge base and procedures

Handles complex, multi-step customer queries

Integrates with external systems via Procedures

Learns from human agent resolutions

Provides 24/7 automated customer support

Offers AI-powered insights and reporting

Automates responses across multiple channels

Assists human agents with AI-powered tools (Copilot)

Task Categories

Customer Support

Automation

Pros

+High resolution rates (average 66% and increasing)
+Patented AI Engine for specialized customer service
+Seamless integration with Intercom and other helpdesks
+Pay-per-outcome pricing model for Fin
+Continuous improvement through AI-human feedback loop
+Offers Copilot for agent productivity

Limitations

-Pricing can be complex with multiple plans and add-ons
-Requires at least one seat from an Intercom plan to use Fin on Intercom
-Free trial is for the AI-first customer service platform, not for Fin on existing helpdesks

Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use7/10

Output Quality8/10

Value for Money7/10

Customization6/10

Support8/10

Integration8/10

Task Scores

Multi Channel Support

9

Auto Resolution

8

Live Chat

8

Customer Satisfaction

8

Ticket Management

7

Knowledge Base

7

Escalation Rules

7

Response Templates

7

Trust Score

53/100

Limited Data

Based on 8 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)Anthropic, Lightspeed, Amazon +7

Company Strength25/25

Team Size1001-5000

Funding$492M

Company ListedIntercom

Operational Trust8/20

Status PageView

Data ResidencyUnited States (US), European Union (EU), Australia (AUS)

Compliance10/15

GDPR (as claimed)Yes

HIPAA (as claimed)Yes

Switching & Migration

Migration Difficulty

Moderate Effort

Data portable as:

CSV

JSON

API

24/7 Live Chat + Email + Community Forum

API Access

Quick Stats

Agent TypeAssistant

Memorylong term

Planningbasic

CategoryCustomer Support

PlatformsWEB, API, SLACK

Reviews0

LaunchedMar 2023

Setup Timedays

Company & Links

Company Name

Intercom

Launched

March 2023

Documentation

LinkedIn Twitter/X YouTube

AI Agents

AI Agents

Intercom Fin Agent

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Intercom Fin Agent?

What can Intercom Fin Agent do?

How much does Intercom Fin Agent cost?

What makes Intercom Fin Agent unique?

Does Intercom Fin Agent have an API?

Dimension Scores

Task Scores

Trust Score

Switching & Migration