What's the difference between Core, Pro, and Enterprise WFM plans?

Core includes essential scheduling, time tracking, real-time adherence monitoring, and staffing analytics. Pro adds AI-powered schedule generation, ML-based forecasting, event optimizations, automated PTO, shift swaps, and QA reporting. Enterprise includes everything in Pro plus custom API integrations, white glove onboarding, a designated account manager, shared Slack channel, and quarterly business reviews.

Do all plans include customer support?

Yes. Core and Pro plans include standard support via email, Office Hours, and our help center. Enterprise plans include a dedicated account manager and shared Slack channel for direct access to our team.

Can I start with one product and add others later?

Yes. Many customers start with WFM and add Copilot or AI Agents later. We can structure your contract to make it easy to expand as your needs grow.

How is Assembled priced?

WFM is priced per agent per month, plus a platform fee. Copilot is also priced per agent per month. AI Agents are priced per conversation with the option to also price by resolution for AI Voice. Contact sales for a customized quote based on your team size and needs.

What integrations do you support?

Visit our integrations page for a complete list of tools we integrate with. Don't see your tool listed? Check with the Assembled team to request a new integration.

Assembled

Unified support platform

AI-powered WFM

Autonomous agents

Enterprise-ready

Blended workforce management

Customer service automation

AI for world-class support operations

Last updated: Apr 25, 2026

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assembled.com

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Quick Answer

Assembled is an AI-powered platform that unifies customer support operations by managing both human and AI agents. It provides autonomous AI agents for chat, email, and voice, an AI Copilot to assist human agents, and advanced workforce management tools for scheduling, forecasting, and real-time analytics. It helps businesses automate resolutions, improve agent efficiency, and scale support effectively.

About Assembled

Assembled is a unified platform designed to manage and optimize both human and AI customer support teams. It offers autonomous AI Agents for resolution across channels, an AI Copilot to assist human agents, and AI-powered Workforce Management for scheduling, forecasting, and real-time analytics. The platform helps businesses automate resolutions, improve agent efficiency, and scale support effectively.

What Makes It Unique

Assembled uniquely unifies human and AI workforce management with autonomous AI agents and copilot tools, providing a single platform for comprehensive support operations across all channels.

Use Cases & Target Users

Use Cases

Customer Support

Automation

Analytics

Best For

Customer support operations teams

Companies managing blended human and AI workforces

Organizations seeking to automate customer issue resolution

Businesses needing advanced workforce management and forecasting

Enterprises with BPO partnerships

Company Size

MEDIUM

ENTERPRISE

Fit Score

Complexity

ADVANCED

Target Team Size

LARGE_TEAM

Target Skill Level

INTERMEDIATE

EXPERT

Key Features

AI Voice, Chat, and Email Agents

Agentic Multi-step Workflows

AI Copilot for Human Agents

AI-powered Scheduling

ML-based Forecasting

Real-time Adherence Monitoring

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Webhook Support

Has Demo

Deployment:

CLOUD

Compliance & Security

GDPR (as claimed)

SOC 2 (as claimed)

Pros

+Unified platform for human and AI agents
+High resolution rates for AI agents (60-70%)
+Comprehensive workforce management features
+Strong security and compliance (SOC 2, GDPR, HIPAA)
+Seamless integration with existing tech stacks
+Improved agent efficiency and customer satisfaction

Limitations

-Pricing is enterprise-focused, potentially costly for small businesses
-Requires integration with existing support tools for full functionality
-No explicit mention of a free trial
-Implementation can take up to a month
-Specific AI models used are not explicitly detailed

Decision Intelligence

Best For

Customer support operations teams

Companies managing blended human and AI workforces

Organizations seeking to automate customer issue resolution

Businesses needing advanced workforce management and forecasting

Enterprises with BPO partnerships

Not Ideal For

Individual freelancers or very small teams with minimal support volume

Companies looking for a free or low-cost basic chatbot solution

Organizations without existing customer support infrastructure to integrate with

Teams that do not require complex workforce management or multi-channel AI automation

Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use6/10

Output Quality8/10

Value for Money7/10

Customization5/10

Support7/10

Integration8/10

Task Scores

Multi Channel Support

Ticket Management

Auto Resolution

Escalation Rules

Customer Satisfaction

Knowledge Base

Live Chat

Response Templates

Trust Score

66/100

Fair

Based on 10 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)Stripe, Rover, Autodesk +6

Company Strength25/25

Team Size51-200

Funding$70.7M

Company ListedAssembled Inc.

Operational Trust16/20

Uptime SLAVaries by component (e.g., Application 100%, API 100%, Reporting and data services 99.82%, Assist 99.82%, Voice 99.98% over past 30 days)

Status PageView

Data Residency

Compliance15/15

GDPR (as claimed)Yes

SOC 2 (as claimed)Yes

HIPAA (as claimed)Yes

Switching & Migration

Migration Difficulty

Moderate Effort

Data portable as:

CSV

API

Email, Office Hours, Help Center, Dedicated Account Manager (Enterprise), Shared Slack Channel (Enterprise)

API Access

Quick Stats

CategoryCustomer Support

PlatformsWEB, API

Integrations11+

LaunchedJan 2020

Setup Time1 month

AddedFeb 2026

Company & Links

CompanyAssembled Inc.

Documentation Changelog

LinkedIn Twitter/X YouTube