What is Agentic AI and how is it used in Salesforce?

Agentic AI refers to advanced AI systems that can act autonomously to achieve specific goals with minimal human intervention. In Salesforce, Agentic AI, part of Agentforce, automates complex workflows, predicts business outcomes, and personalizes customer interactions across sales, service, and marketing.

Agentforce is Salesforce’s suite of customizable agents and tools, deeply integrated with the Agentforce 360 Platform. It helps companies build, customize, and deploy autonomous agents to support employees and customers, leveraging CRM data, external data, and metadata with strict privacy and security.

How is Agentforce Vibes different from other AI tools?

Agentforce Vibes is purpose-built for Salesforce, trained on Salesforce coding patterns, and ensures data security by not storing prompt or output context. It integrates directly with Salesforce IDEs and VS Code, unlike generic vibe coding tools.

Is AI included in all Salesforce apps and solutions?

Customers must purchase product-specific add-ons for Agentforce and other generative AI capabilities. Many predictive AI features are offered as add-ons to standard cloud editions.

How does Salesforce create a 360-degree view of my customer if our data is living in silos and disparate systems?

Salesforce uses Data 360 to unify all data from any source into a comprehensive, trusted view. MuleSoft connects data from anywhere, and the Zero Copy Partner Network allows using data within the Agentforce 360 Platform without moving or copying it.

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AI Agents

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Salesforce Agentforce

Enterprise-ready AI

Integrated CRM agents

AI-powered development

Robust security features

Industry-specific solutions

Autonomous workflow automation

The #1 AI CRM. Welcome to the Agentic Enterprise. Where humans and agents drive customer success together.

Workflow

Customer Support

FREEMIUM

ADVANCED Complexity

HYBRID

Last updated: May 27, 2026

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Quick Answer

Salesforce Agentforce is an AI agent platform that integrates autonomous AI agents into the Salesforce CRM ecosystem. It enables businesses to automate customer service, sales, and marketing tasks, enhance security, and accelerate development through AI-powered coding. Designed for enterprises, it leverages unified data and built-in governance to drive customer success and employee productivity with minimal human intervention.

Decision Intelligence

Best For

Enterprises seeking to automate complex customer and employee workflows

Companies aiming to enhance customer relationships and employee productivity with AI

Organizations needing secure and governed AI agent deployment

Businesses in financial services, retail, healthcare, manufacturing, and education

Developers looking to accelerate app and agent development with AI-powered coding

Not Ideal For

Individuals or small businesses looking for a free or low-cost standalone AI agent solution

Organizations not already using or planning to use Salesforce CRM

Users seeking a simple, off-the-shelf AI tool without extensive customization needs

Companies that require full transparency on pricing without engaging sales

Fit Score

Complexity

ADVANCED

Company Size

MEDIUM

ENTERPRISE

Team Size

SMALL_TEAM

LARGE_TEAM

Skill Level

INTERMEDIATE

EXPERT

About Salesforce Agentforce

Salesforce Agentforce is a suite of customizable AI agents and tools integrated with the Salesforce 360 Platform. It empowers businesses to build, deploy, and manage autonomous agents to support employees and customers across sales, service, and marketing workflows, driving faster decisions and personalized experiences, all within a trusted and governed environment.

AI-extracted from public sources. May contain errors. Methodology · Are you Salesforce Agentforce? Claim listing

What Makes Salesforce Agentforce Unique

Agentforce unifies apps, data, and AI agents on one trusted platform, enabling humans and agents to collaborate seamlessly within the Salesforce ecosystem, leveraging CRM data and adhering to strict security and governance, with industry-specific solutions.

Capabilities

Autonomous task execution

Multi-step reasoning

Workflow automation

Customer interaction personalization

Lead qualification

Service case resolution

Predictive analytics

Code generation

Task Categories

Customer Support

Workflow Orchestration

Coding

Data Analysis

Pros

+Deeply integrated with Salesforce CRM and Data 360
+Offers autonomous agents for 24/7 support
+Enhances security posture with AI-driven detection and remediation
+Accelerates development cycles with AI-powered coding tools
+Provides industry-specific, out-of-the-box solutions
+Strong focus on trust, security, and data governance
+Supports multi-agent workflows and open protocols (A2A, MCP)

Limitations

-Requires purchase of product-specific add-ons for generative AI capabilities
-Pricing is not transparently listed, requiring contact with sales
-Primarily designed for the Salesforce ecosystem, potentially limiting standalone use
-May have a steep learning curve for complex customizations

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Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use6/10

Output Quality8/10

Value for Money7/10

Customization6/10

Support9/10

Integration8/10

Task Scores

Pipeline Management

9

Reporting Analytics

9

Lead Scoring

8

Deal Forecasting

8

Contact Enrichment

8

Outreach Automation

7

Email Tracking

7

Conversation Intelligence

7

Trust Score

51/100

Limited Data

Based on 8 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)PepsiCo, Volkswagen Group, Heathrow +7

Company Strength15/25

Team Size5000+

Company ListedSalesforce

Operational Trust16/20

Uptime SLASalesforce generally commits to a minimum of 99.9% uptime per calendar month for most of its core services. Agentforce builds on this, but specific uptime SLA for Agentforce alone is not explicitly stated as a separate figure.

Status PageView

Data ResidencyUS, EU, APAC, LATAM, CA

Compliance10/15

GDPR (as claimed)Yes

HIPAA (as claimed)Yes

Switching & Migration

Migration Difficulty

Significant Effort

Data portable as:

API

Phone + Email + Chat (Enterprise)

API Access

Quick Stats

Agent TypeWorkflow

CategoryCustomer Support

PlatformsWEB, API, CLI

Reviews0

LaunchedJan 2025

Setup TimeQuick Start: "Minutes to Days" (as little as 30 minutes for a basic agent using low-code/no-code tools and pre-built templates). Average Implementation: "Weeks" (around four to five weeks for small businesses with straightforward workflows). Complex Implementations: "Months" (for significant customization and deep data integration).

Company & Links

Company Name

Salesforce

Launched

January 2025

Documentation

LinkedIn Twitter/X

Poolside AI

AGI for the enterprise—starting with software

0.0

AI Agents

AI Agents

Salesforce Agentforce

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Agentic AI and how is it used in Salesforce?

What is Agentforce?

How is Agentforce Vibes different from other AI tools?

Is AI included in all Salesforce apps and solutions?

How does Salesforce create a 360-degree view of my customer if our data is living in silos and disparate systems?

Dimension Scores

Task Scores

Trust Score

Switching & Migration