Salesforce Agentforce
The AI agent platform for 24/7 autonomous support
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Quick Answer
Agentforce is Salesforce's AI agent platform for building autonomous agents that handle service, sales development, employee support and appointment scheduling around the clock. Agents are grounded in Salesforce CRM data and external data through Data 360, and are built in the low-code Agent Builder or extended with Apex, Flows and MuleSoft APIs. Any Salesforce customer can start with Agentforce for free through Salesforce Foundations, and pricing options include Flex Credits, Resolutions or per-user licensing.
Salesforce Agentforce is an agentic AI CRM platform that enables humans and AI agents to collaborate on sales, service, and marketing workflows. It offers pre-built agents and solutions for various industries, helping businesses automate complex tasks, predict outcomes, and personalize customer interactions.
Agentforce starts with the Atlas Reasoning Engine, which breaks a prompt into smaller tasks, evaluates each step and proposes a plan. Agents connect to any system through MuleSoft API connectors and to tools through verified MCP server support from AgentExchange partners.
Decision Intelligence
Best For
Type
Starting Price
$0/mo
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 5.6 avgHow good it is, across universal quality axes
Task Scores
· 7.8 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Requires an existing Salesforce org, with Salesforce Foundations as the free entry point
Workforce management built for the AI era
The context layer for AI — enterprise data catalog & governance
AI-Powered Omnichannel Customer Service Platform
Intuitive & Affordable Customer Service Software
Turn conversations, documents & images into insights — AI next to your data
Connect workflows and conversational data where work happens.
Turn agentic analytics into actionable intelligence.
Ground every decision in proven business context.
Auto-updated
Build a StackComplexity
Company Size
Team Size
Skill Level
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Base Models
Pricing verified from the vendor pricing page.
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Who It's For3 rolesSoftware DevelopersData ScientistsComputer and Information Research Scientists
Platform, Content & Languages4 content types11 languagesTextEmailSocial MediaEnglishPortuguese+14 more
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Frequently Asked Questions
Trust Score
Excellent
Based on 12 data signals
Confidence: High
Reflects publicly available data, not an independent audit
No published data
Not yet checked
AI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Switching & Migration
Company Name
Salesforce
Founded
1999
Based in
United States
Last major update
Jun 2026
Funding
Public · $65M