How much does Comm100 AI cost?

Comm100 AI is a paid tool starting from $29/month with a free trial available.

Does Comm100 AI have an API?

Yes, Comm100 AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

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AI Tools

Q: What can Comm100 AI do?

Comm100 AI can: AI Agent for automating customer queries, AI Copilot for real-time agent assistance and workflows, AI Insights for analytics on chat resolutions and sentiments, AI Knowledge for identifying gaps and drafting content. Best for: Automating customer support with AI agents.

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Comm100 AI

Omnichannel Support Platform

AI-Powered Customer Service

Enterprise-Ready

Strong Security & Compliance

Customizable Live Chat

AI-powered omnichannel customer service platform for efficient, personalized support.

Last updated: May 25, 2026

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Quick Answer

Comm100 AI is an AI-powered omnichannel customer service platform that unifies live chat, ticketing, voice, and AI automation into a single console. It offers AI agents for query automation, AI copilot for agent assistance, and AI insights for performance analysis. Best for businesses and organizations seeking to enhance customer support efficiency and personalization across multiple channels. A free trial is available, with paid plans starting from $31/agent/month.

About Comm100 AI

Comm100 AI is an AI-powered omnichannel customer service platform for education, government, and commercial organizations. It offers AI agents, AI copilot, live chat, and ticketing across various channels. The platform unifies every channel into one console, providing HIPAA-secure and customizable support with a free trial available.

What Makes It Unique

Comm100 AI unifies a comprehensive AI suite (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) with an omnichannel platform including live chat, ticketing, voice, and booking, offering both cloud and on-premise deployment options.

AI-extracted from public sources. May contain errors. ·

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Methodology

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Use Cases & Target Users

Use Cases

Best For

Automating customer support with AI agents

Empowering human agents with AI assistance

Managing omnichannel customer interactions efficiently

Providing secure and compliant support in regulated industries

Optimizing customer service operations with AI-driven insights

Company Size

SOLO

SMALL

MEDIUM

ENTERPRISE

Fit Score

Complexity

Intermediate

Target Team Size

SMALL_TEAM

LARGE_TEAM

Target Skill Level

INTERMEDIATE

Key Features

AI Agent for automating customer queries

AI Copilot for real-time agent assistance and workflows

AI Insights for analytics on chat resolutions and sentiments

AI Knowledge for identifying gaps and drafting content

AI Quality Assurance for auto-scoring conversations and coaching

AI Training for simulation-based agent onboarding

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Webhook Support

Has Demo

Function Calling

Browser Extension

Sandbox Mode

Audit Logs

Free Plan

No Signup

Works Offline

Requires Host App

Framework

MCP Server

IDE Plugin

Inference API

SCIM Provisioning

Developer Access

API

ENTERPRISE

SDK

Webhooks

Deployment:

HYBRID

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): Yes

HIPAA (as claimed): Yes

Trains on user data: No

Pros

+Comprehensive AI suite for automation, assistance, and insights across the support lifecycle
+Unified omnichannel platform combining live chat, ticketing, voice, and more into one console
+Strong security and compliance certifications including HIPAA, SOC, PCI, ISO, and GDPR
+Flexible deployment options including cloud and on-premise solutions
+Highly customizable live chat interface, routing, and proactive campaigns
+Free 30-day trial available for most modules to test capabilities

Limitations

-Pricing is per agent per month, which can become costly for very large teams without custom enterprise deals
-Advanced AI features like AI Agent and AI Insights require separate pricing or custom quotes beyond base plans
-Requires separate licenses for each live chat agent, increasing per-user cost
-No explicit mention of a permanently free tier for core features beyond the trial period
-A security incident related to the desktop app was reported in 2022, though mitigated