Coveo can: Conversational Search, Generative Answering, AI Recommendations, Personalization. Best for: B2B and B2C enterprises driving product discovery at scale.

How much does Coveo cost?

Coveo uses enterprise pricing. Contact their sales team for a custom quote.

No, Coveo is a paid tool. Pricing is custom — contact their sales team for a quote.

Does Coveo have an API?

Yes, Coveo offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does Coveo support?

Coveo is available on web, and API.

Coveo

Q: Who is Coveo for?

Coveo is designed for B2B and B2C enterprises driving product discovery at scale; Customer service teams aiming for faster, trusted self-service and AI-assisted agents; Businesses personalizing website visits to boost engagement and capture leads.

Verified

AI-Search & Conversational Discovery built for enterprise ROI.

SOC 2 Type II

GDPR

HIPAA

ISO 27001

Public status page

Last updated: Oct 13, 2026

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Quick Answer

Coveo is a relevance platform for enterprises that unifies data to deliver AI search, recommendations, and personalization. It supports RAG, fine-tuning, and embedding capabilities, integrating with platforms like web and API. Best for B2B and B2C enterprises driving product discovery at scale and customer service teams aiming for faster self-service. Pricing is enterprise-level.

About CoveoAI

Coveo is an AI-powered relevance platform for enterprises that delivers AI search, recommendations, and personalization across commerce, service, website, and workplace solutions. It helps businesses increase conversions, build loyalty, and improve employee satisfaction by unifying enterprise data and providing relevant generative experiences. Coveo offers flexible pricing plans tailored to enterprise needs.

What Makes It UniqueAI

Coveo unifies all enterprise data to deliver relevant experiences across the entire customer journey, from AI agents to generative search on websites, ecommerce, and customer service. It is engineered for the complexity of global enterprises and offers a future-ready AI architecture with semantic vector models and GenAI-powered intent box experiences.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

B2B and B2C enterprises driving product discovery at scale

Customer service teams aiming for faster, trusted self-service and AI-assisted agents

Businesses personalizing website visits to boost engagement and capture leads

Organizations seeking unified answers from every system for improved employee experience

Pricing Overview

Type

Enterprise

Dimension Scores

· 6.2 avg

How good it is, across universal quality axes

Ease of Use3/10

Customization7/10

Support5/10

Integration9/10

Compliance & Data Protection8/10

Performance5/10

AI-analyzed from product data·High confidenceHow we score

Task Scores

· 6.8 avg

What it can do, per category it works in · showing 7 of 10 tasks scoring 5+

Search Accuracy9/10

Filter Refinement9/10

Personalization9/10

Answer Extraction8/10

Source Attribution8/10

Semantic Understanding8/10

Real Time Indexing7/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

RAG

Recommendation

Data Analysis

Agent

Chat

Fine-Tuning

Embedding

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Uses Models

Bring your own model — use your own API key or endpoint

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Not disclosed

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

32 connections

+28

Microsoft Copilot Studio

Create, customize, and launch AI agents easily (Microsoft)

View

Salesforce Agentforce

The AI agent platform for 24/7 autonomous support

View

ChatGPTNative

Enterprise-grade conversational AI integration.

SalesforceNative

AI search and generative experiences for Salesforce.

SapNative

AI search and generative experiences for SAP.

ShopifyNative

AI search and generative experiences for Shopify.

AWSNative

Build and scale AI search, generative or agentic experiences using Coveo on AWS.

SitecoreNative

AI search and generative experiences for Sitecore.

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Trust Score

90/100

Excellent

Based on 12 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38

VerifiedYes

GDPRYes

SOC 2 reportYes

SOC 2 Type IIYes

ISO 27001/27701/42001Yes

HIPAAYes

Human ReviewYes

Operational25/25

Status PageYes

Data ResidencyUS, Canada, EU, Australia

Reliability0/10

No published data

Market Proof10/10

Notable CustomersZoom, Cisco, Dell Technologies

Company17/17

Company ListedYes

FundingPublic

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

Subprocessor List (GDPR Art. 28)

https://www.coveo.com/en/company/legal/privacy-and-security/sub-processors