How much does Help Scout AI cost?

Help Scout AI offers a free plan, and includes a free trial.

Does Help Scout AI have an API?

Yes, Help Scout AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

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Q: What can Help Scout AI do?

Help Scout AI can: AI Inbox assistant for expanding, shortening, editing, and translating text, AI Drafts for generating replies based on past conversations and help content, AI Summarize for condensing long conversation threads into bullet points, AI Answers chatbot for instant customer support using knowledge base content. Best for: Scaling customer support operations efficiently.

Help Scout AI - Customer Support Platform | Intelloro | Intelloro

Quick Answer

Help Scout AI is a customer communication platform that blends AI automation with human support. It offers AI drafts, summaries, and chatbots to resolve routine requests and assist agents. Best for growing businesses and customer-centric teams managing support across multiple channels. Free plan available, with paid tiers starting from $25/month per user.

About Help Scout AI

Help Scout AI is a customer communication platform that blends AI automation with human support to scale operations without losing personal connection. It offers AI-powered drafts, conversation summaries, and an instant-answer chatbot, alongside shared inboxes and robust analytics. Best for growing businesses and customer-centric teams, it provides a comprehensive suite of tools for efficient and delightful customer service. Free plan available; paid tiers from $25/month.

What Makes It Unique

Help Scout AI uniquely combines an always-on AI assistant that resolves up to 70% of routine requests with a shared inbox designed for human-powered, personalized conversations, ensuring no customer feels like a ticket number.

AI-extracted from public sources. May contain errors. Methodology · Are you Help Scout AI? Claim listing

Use Cases & Target Users

Use Cases

Best For

Scaling customer support operations efficiently

Automating routine customer inquiries

Fit Score

Complexity

Intermediate

Target Team Size

INDIVIDUAL

SMALL_TEAM

LARGE_TEAM

Target Skill Level

BEGINNER

INTERMEDIATE

Key Features

AI Inbox assistant for expanding, shortening, editing, and translating text

AI Drafts for generating replies based on past conversations and help content

AI Summarize for condensing long conversation threads into bullet points

AI Answers chatbot for instant customer support using knowledge base content

Shared Inbox for managing customer conversations across multiple channels

Multiple Knowledge Bases for self-service support

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): No

HIPAA (as claimed): Yes

Trains on user data: No

Pros

+AI assistant resolves up to 70% of routine requests, freeing up human agents
+Comprehensive shared inbox centralizes email, chat, and social messages
+AI features like drafting, summarizing, and translating significantly boost agent productivity
+Extensive integrations with over 100 popular business tools
+Offers a free plan and a 15-day free trial for paid plans with no credit card required
+Embeddable Beacon provides instant AI answers and seamless human handoff

Limitations

-AI Answers is an add-on with usage-based pricing per resolution
-Free plan has limited users (5), inboxes (1), and Docs sites (1)
-Advanced features like SSO/SAML and HIPAA compliance are only available on the highest-tier Pro plan
-Some integrations are limited to higher-tier plans (e.g., Salesforce, Jira, HubSpot on Plus plan)

Decision Intelligence

Best For

Scaling customer support operations efficiently

Automating routine customer inquiries

Providing personalized support across multiple channels

Improving team productivity in customer service

Building comprehensive self-service knowledge bases

Not Ideal For

Individuals or very small teams needing only basic email management without advanced support features

Businesses requiring highly specialized, industry-specific CRM functionalities beyond customer support

Organizations that prefer on-premise deployment solutions

Users who need to integrate with niche tools not covered by the 100+ integrations or Zapier

Frequently Asked Questions

Your Actions

Dimension Scores

Ease of Use8/10

Output Quality7/10

Value for Money7/10

Customization7/10

Support8/10

Integration10/10

Task Scores

Knowledge Base

Ticket Management

Multi Channel Support

Response Templates

Customer Satisfaction

Auto Resolution

Live Chat

Escalation Rules

Trust Score

61/100

Fair

Based on 9 data signals

Reflects publicly available data, not an independent audit

Social Proof10/40

Customers (per vendor website)Brilliant, Mixmax, Moment +7

Company Strength25/25

Team Size201-500

Funding$52.9M

Company ListedHelp Scout PBC

Operational Trust16/20

Uptime SLA99.96%

Status PageView

Data ResidencyAWS (US), complies with EU-U.S. Data Privacy Framework and UK Extension

Compliance10/15

GDPR (as claimed)Yes

HIPAA (as claimed)Yes

Switching & Migration

Migration Difficulty

Moderate Effort

Data portable as:

CSV

EXCEL

API

Email (Standard/Priority)

API Access

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Help Scout AI

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Help Scout AI?

What can Help Scout AI do?

How much does Help Scout AI cost?

What makes Help Scout AI unique?

Does Help Scout AI have an API?

Dimension Scores

Task Scores

Trust Score

Switching & Migration