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Lorikeet

Lorikeet

Verified
AI-Native

The AI Customer Concierge for complex companies

SOC 2 Type II
GDPR
HIPAA
ISO 27001
No training on your data
+11
Autonomous
Last updated: Oct 20, 2026
Paid
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lorikeetcx.ai

Quick Answer

AI

Lorikeet is an AI customer service platform for ambitious fintechs and healthtechs. It resolves customer issues end-to-end across multiple channels, integrating with APIs and webhooks. Best for high-growth companies managing 5,000 to 20,000 monthly support tickets. Offers a 30-day free trial.

About LorikeetAI

Lorikeet is an AI customer concierge for ambitious fintechs and healthtechs that resolves customer problems end-to-end across their lifecycle via multiple channels. It offers omnichannel support, multi-agent orchestration, and transparent AI with explainable decisions. Lorikeet provides a 30-day free trial and pricing based on resolved tickets.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Lorikeet UniqueAI

Lorikeet handles high-stakes customer problems with precision, offering multi-agent orchestration for complex use cases and transparent AI with fully explainable decisions, unlike FAQ bots that deflect or stall. It integrates directly into existing ticketing systems and APIs without migration.

Decision Intelligence

Best For

AI
Ambitious fintechs and healthtechs needing end-to-end customer problem resolution
High-growth companies with 5,000 to 20,000 monthly support tickets
Fast-scalers with 20K+ monthly ticket volume and/or dedicated support
SMBs and startups with under 5,000 monthly tickets
Companies in regulated industries requiring compliant AI solutions
Pricing Overview

Type

Paid

Starting Price

$2100/mo

Billing Cycle

Annual

Free Trial

Yes

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 6.4 avg

How good it is, across universal quality axes

Ease of Use1/10
Customization7/10
Support6/10
Integration8/10
Compliance & Data Protection7/10
Performance8/10
Planning Quality8/10
AI-analyzed from product data·High confidenceHow we score

Task Scores

· 7.9 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Workflow Building9/10
Conditional Logic9/10
Api Connectivity9/10
Monitoring Logging9/10
Multi Step Chains9/10
Autonomous Execution8/10
Action Library7/10
Error Handling7/10
Trigger Variety6/10
Scheduling Capability6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Writing
Voice
Automation
Data Analysis
Memory
Categories
Customer Support
Automation Agents
Multi Agent Systems
Legal Compliance
Data Analytics
LimitationsAI
  • -Personal email addresses (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected for demo booking
  • -Systems without an API or webhooks cannot be integrated
  • -Voice pricing is based on a 3-minute average, with full pricing determined by outcomes consultation
Integrations & Connections
23 connections
L
H
H
+19
Help Scout AI
Help Scout AI

Intuitive & Affordable Customer Service Software

HubSpot
HubSpot

The HubSpot Customer Platform — software & tools for your business

ZE
ZendeskNative

Turn Zendesk tickets into completed work—classification, action, and closure.

IN
IntercomNative

Resolve conversations inside Intercom while keeping context and outcomes consistent.

SA
SalesforceNative

Execute support workflows inside Salesforce for consistent, auditable outcomes.

FR
FrontNative

Handle customer conversations in Front with AI-powered resolution and seamless team handoffs.

HS
Help ScoutNative

Resolve Help Scout conversations with AI while maintaining your team's personal touch.

SL
SlackNative

Handle support requests and internal workflows directly in Slack with AI-powered assistance.

Auto-updated

Fit Score

Complexity

Advanced

Company Size

Small
Medium
Enterprise

Team Size

Small Team
Large Team

Skill Level

Expert
Features
Omnichannel support (phone, SMS, chat, email, WhatsApp)
Multi-agent orchestration for complex workflows
Transparent AI with explainable decisions and full observability
Compliance guardrails for regulated industries
Real-time simulations and testing for workflows
Automated QA for every conversation
Seamless human escalation with full context transfer
Integration with existing helpdesks, CRMs, and internal tools
Technical Capabilities
SDK Available (unknown)
MCP Compatible
Multi-Agent
Human-in-Loop
Team Features
Webhook Support (unknown)
Has Demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline (unknown)
Requires Host App
Framework
MCP Server

Deployment

Cloud
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
Okta
Microsoft Entra ID
OAuth
Google
Developer Access
API
Public
REST
HITL mode:
Approve
Compliance, Privacy & Trust
GDPR: Stated by vendor
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
Trains on user data: No
PII handling: Auto Redacted
Human review:
Recommended

Compliance audit trail

4 events
  1. ISO 27001

    ISO27001 Surveillance 1 Report

    1yr ago · 2025 · source

  2. HIPAA

    HIPAA Report

    1yr ago · 2025 · source

  3. SOC 2

    SOC2 Type 2 Report

    1yr ago · 2025 · source

  4. GDPR

    GDPR independent Attestation Report

    1yr ago · 2025 · source

Tech Specs
Response time (est.):
Fast
MCP Servers:
Notion
Linear

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
API
Webhooks
MCP
Pricing Plans
Free tier available
Start
$2100/year
Free trial · no card needed
  • Best for SMBs and startups with under 5,000 monthly tickets
  • Triage: Routing or analytics tagging ($0.30)
  • Resolution: Chat, Email, SMS (Inbound/Outbound) ($0.99)
  • Voice, Inbound or Outbound* ($1.50)
  • Quality: Automated QA ($0.30)
  • FDE Standard Support Package
  • Scale
    $5100/year
  • Best for high-growth companies with 5,000 to 20,000 monthly tickets
  • Triage: Routing or analytics tagging ($0.27)
  • Resolution: Chat, Email, SMS (Inbound/Outbound) ($0.90)
  • Voice, Inbound or Outbound* ($1.20)
  • Quality: Automated QA ($0.27)
  • FDE Plus Support Package
  • Signature
    Custom/year
  • Best for fast-scalers with 20K+ /month ticket volume and/or dedicated support
  • Triage: Routing or analytics tagging (Custom)
  • Resolution: Chat, Email, SMS (Inbound/Outbound) (Custom)
  • Voice, Inbound or Outbound* (Custom)
  • Quality: Automated QA (Custom)
  • Platform fee: $75K
  • Pricing verified from the vendor pricing page.

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    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    3 content types
    1 languages
    TextEmailChatbotEnglish+4 more

    Output Languages

    English
    Spanish
    Chinese

    Content Types

    Text
    Email
    Chatbot

    Accepts

    Text
    API

    Produces

    Text
    JSON
    Languages: English

    Frequently Asked Questions

    Trust Score

    75/100

    Very Good

    Based on 13 data signals

    Confidence: High

    Reflects publicly available data, not an independent audit

    Compliance & Verified38/38
    VerifiedYes
    GDPRYes
    SOC 2 reportYes
    SOC 2 Type IIYes
    ISO 27001/27701/42001Yes
    HIPAAYes
    Human ReviewYes
    Human-in-the-loopYes
    HITL TypeYes
    Operational25/25
    Data ResidencyUS, EU, Australia
    Reliability0/10

    No published data

    Market Proof10/10
    Notable CustomersFlex, Summ, Breeze
    Company17/17
    Company ListedYes
    FundingSeries A
    Health—

    Not yet checked

    AI-Assisted Data

    Some details are AI-generated estimates — verify with the vendor.

    AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

    How we source data

    AI Governance & Regulatory Disclosures

    Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

    EU AI Act Risk Tier
    Unclassified
    EU AI Act Article 50 Disclosure
    At least one sub-paragraph satisfied
    §50.1 Provider
    Chatbot disclosure
    Subprocessor List (GDPR Art. 28)
    https://trust.lorikeetcx.ai/subprocessors

    Switching & Migration

    Migration Difficulty
    Significant Effort
    Support:
    Email
    Slack
    Standard
    Quick Stats
    Agent TypeAutonomous
    MemoryLong Term
    PlanningAdvanced
    PlatformsWeb, API, Slack
    LaunchedOct 2024
    Setup TimeWeeks
    VerifiedOct 2026
    Company & Links

    Company Name

    Operator Technologies AI Pty Ltd

    Founded

    2023

    Based in

    Australia

    Last major update

    Mar 2026

    Funding

    Series A

    Changelog