Retell AI

Retell AI

Verified
AI-Native

AI voice agent platform for phone call centers

SOC 2 Type II
GDPR
HIPAA
ISO 27001
Public status page
+11
Autonomous
Last updated: Oct 30, 2026
Paid
Visit Site
More
retellai.com

Quick Answer

Retell AI lets businesses build phone agents that transfer calls, book appointments and navigate IVR menus. It has ~600ms latency and integrations with tools like Twilio, Vonage and Make. You can try it for free, with an enterprise plan through sales.

About Retell AI

Retell AI is an AI voice agent platform for phone call centers that enables businesses to automate inbound and outbound calls with human-like conversational AI. It features ultra-realistic voices, low-latency responses, and real-time function calling for tasks like booking appointments and updating records.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Retell AI UniqueAI

Retell AI offers proprietary Voice AI Orchestration with ~600ms latency and ultra-realistic voices, enabling human-quality, low-latency phone conversations at scale. It also provides an AI-powered no-code studio for building and managing agents.

Decision Intelligence

Best For

Call centers automating high-volume customer interactions
Healthcare providers streamlining patient scheduling and inquiries
Financial services firms enhancing customer support and lead qualification
Logistics companies managing dispatch services and customer communication
Retail and consumer goods businesses scaling customer service operations
Pricing Overview

Type

Paid

Starting Price

$0.07/mo

Billing Cycle

Usage Based

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 8.1 avg

How good it is, across universal quality axes

Ease of Use8/10
Customization8/10
Support9/10
Integration10/10
Compliance & Data Protection8/10
Performance8/10
Planning Quality6/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.9 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Multilingual Support9/10
Call Routing Transfer9/10
Latency Ttft8/10
Speech Recognition Accuracy8/10
Voice Naturalness8/10
Interruption Handling8/10
Turn Taking8/10
Context Retention8/10
Crm Integration8/10
Emotion Detection5/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Voice
Automation
Chat
Speech-to-Text
Data Analysis
RAG
Categories
Voice Agents
Customer Support
Sales CRM
Automation Agents
Personal Assistant
Integrations & Connections
31 connections
R
C
H
Z
+27
Cartesia AI
Cartesia AI

Real-time speech & transcription models for voice agents

HubSpot
HubSpot

The HubSpot Customer Platform — software & tools for your business

Zapier
Zapier

Automate AI workflows, agents, and apps across 9,000+ apps

CA
Cal.comNative
MA
MakeNative

Connect Retell AI to Make for workflow automation.

TW
TwilioNative

Integrate with Twilio for telephony features and call management.

VO
VonageNative

Connect with Vonage for inbound and outbound call handling.

GO
GohighlevelNative

Integrate with Go High Level for CRM and marketing automation.

Auto-updated

Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Team Size

Small Team
Large Team

Skill Level

Intermediate
Expert
Features
Call transfer between human and AI
Appointment booking and availability checks
Knowledge base integration for AI agents
IVR navigation and keypad menu handling
Batch calling for high-volume campaigns
Branded caller ID for outbound calls
Verified phone numbers to prevent spam flags
Post-call analysis for performance insights
Technical Capabilities
SDK Available
MCP Compatible
Multi-Agent
Human-in-Loop
Team Features
Webhook Support
Has Demo
Function Calling
Sandbox Mode
Audit Logs
No Signup (unknown)
Works Offline (unknown)
Requires Host App
Framework
MCP Server
Digital Employee

Deployment

Cloud
MCP transport:
Streamable HTTP
A2A Protocol:
MCP
Authentication
Single Sign-On
OAuth
Google
Developer Access
SDK
retell-sdk
TypeScript
Python
Webhooks→ Docs
Sandbox
Login required
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
Trains on user data: Yes
Opt-out available
Data retention: Until Deleted
PII handling: Auto Redacted
Data deletion: Instant
Model isolation: Shared
Copyright policy: Opt Out
Human review:
Recommended

Compliance audit trail

2 events
  1. Subprocessors

    Vendor Sub-processor Update: Retell AI Adds Sentry and AssemblyAI

    3mo ago · 2026-07-22 · source

  2. Subprocessors

    Vendor Sub-processor Update: Retell AI Adds Soniox and Ironclad

    5mo ago · 2026-05-28 · source

Tech Specs
Max upload: 50MB
Response time (est.):
Fast

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Uses Models
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
End Call
Transfer Call
Press Digits
Send SMS
Agent Transfer
Custom Function
Code Tool
Knowledge Base
MCP Tools
Pricing Plans
Pay as you go
$0.07/usage-based
  • $10 in free credits at signup
  • Full platform access
  • Pre-built agent templates
  • Call analytics and transcripts
  • Simulation testing
  • Webhooks and API access
  • Enterprise Plan
    Custom
  • Dedicated Implementation Support (add-on)
  • Custom MSA/DPA terms
  • Role-based Access Control
  • Dedicated Stable Server
  • Custom SSO
  • High Cap on Concurrent Calls
  • Pricing verified from the vendor pricing page.

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    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    3 content types
    11 languages
    TextAudioChatbotEnglishPortuguese+14 more

    Output Languages

    Afrikaans
    Arabic
    Armenian
    Azerbaijani
    Bosnian
    Bulgarian
    Cantonese
    Catalan
    Chinese
    Croatian
    Czech
    Danish
    Dutch
    English
    Filipino
    Finnish
    French
    Galician
    German
    Greek
    Hebrew
    Hindi
    Hungarian
    Icelandic
    Indonesian
    Italian
    Japanese
    Kannada
    Kazakh
    Korean
    Latvian
    Lithuanian
    Macedonian
    Malay
    Marathi
    Nepali
    Norwegian
    Persian
    Polish
    Portuguese
    Romanian
    Russian
    Serbian
    Slovak
    Slovenian
    Spanish
    Swahili
    Swedish
    Tamil
    Thai
    Turkish
    Ukrainian
    Urdu
    Vietnamese
    Welsh

    Content Types

    Text
    Audio
    Chatbot

    Accepts

    Audio
    Text
    API

    Produces

    Audio
    Text
    Languages: English, Portuguese, Spanish, German, Arabic, Japanese, Italian, Greek, Dutch, Swedish, Danish

    Frequently Asked Questions

    What can Retell AI do?

    Retell AI can: Call transfer between human and AI, Appointment booking and availability checks, Knowledge base integration for AI agents, IVR navigation and keypad menu handling. Best for: Call centers automating high-volume customer interactions.

    How much does Retell AI cost?

    Retell AI is a paid tool starting from $0.07 (usage-based).

    Is Retell AI free?

    No, Retell AI is a paid tool. Check the official pricing page for current plans.

    What makes Retell AI unique?

    Retell AI offers proprietary Voice AI Orchestration with ~600ms latency and ultra-realistic voices, enabling human-quality, low-latency phone conversations at scale. It also provides an AI-powered no-code studio for building and managing agents.

    Does Retell AI have an API?

    Yes, Retell AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Retell AI support?

    Retell AI is available on web and API.

    What languages does Retell AI support?

    Retell AI supports 11 languages including English, Portuguese, Spanish, German, Arabic, and more.

    Who is Retell AI for?

    Retell AI is designed for Call centers automating high-volume customer interactions; Healthcare providers streamlining patient scheduling and inquiries; Financial services firms enhancing customer support and lead qualification.

    Video

    Trust Score

    99/100

    Excellent

    Based on 15 data signals

    Confidence: High

    Reflects publicly available data, not an independent audit

    Compliance & Verified38/38
    VerifiedYes
    GDPRYes
    SOC 2 reportYes
    SOC 2 Type IIYes
    ISO 27001/27701/42001Yes
    HIPAAYes
    Human ReviewYes
    Human-in-the-loopYes
    Operational25/25
    Status PageYes
    Data ResidencyUS
    Reliability9/10
    Uptime (measured)99.97% (30-day)
    Market Proof10/10
    Notable CustomersPine Park Health, SWTCH, Medical Data Systems
    Company17/17
    Company ListedYes
    User Base1K-10K
    FundingSeed
    Health—

    Not yet checked

    AI-Assisted Data

    Some details are AI-generated estimates — verify with the vendor.

    AI-generated estimate: What Makes Unique

    How we source data

    AI Governance & Regulatory Disclosures

    Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

    EU AI Act Risk Tier
    Unclassified
    Subprocessor List (GDPR Art. 28)
    https://trust.retellai.com/subprocessors

    Switching & Migration

    Migration Difficulty
    Moderate Effort
    Data portable as:
    JSON
    Support:
    Email
    Community Forum
    Discord
    Documentation
    Support Portal
    Enterprise
    Quick Stats
    Agent TypeAutonomous
    MemoryLong Term
    PlanningBasic
    CategoryVoice Agents
    PlatformsWeb, API
    User Base1K-10K
    Launched2023
    Setup TimeMinutes
    VerifiedOct 2026
    Company & Links
    Company NameRetell AI Inc.
    Founded2023
    Based inUnited States
    Last major updateJul 2026
    FundingSeed · $5M
    DocumentationChangelog