Phonely

Phonely

Verified
AI-Native

Answer every call perfectly with AI

SOC 2 Type II
GDPR
HIPAA
Public status page
PII auto-redacted
+4
Autonomous
Last updated: Oct 30, 2026
Paid
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Quick Answer

AI

Phonely is a no-code platform for building AI agents across voice, chat, and SMS. It supports over 1000 calls per month with custom integrations and enterprise-grade security. Best for contact centers aiming to automate repetitive customer interactions. Offers a freemium plan with 100 minutes.

About PhonelyAI

Phonely lets businesses build and optimize AI agents across voice, chat, SMS, and more, from one conversation to one million. It offers advanced analytics and prebuilt integrations for real-time appointment booking and CRM updates. Phonely provides a free plan with 100 minutes and scales to enterprise solutions.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Phonely UniqueAI

Phonely's Alma model offers significantly lower latency (182 ms to first token) compared to GPT-4.1 (490 ms) for phone calls, setting a new industry standard for responsiveness in voice AI. It also provides comprehensive AI analytics and continuous human-in-the-loop monitoring for optimization.

Decision Intelligence

Best For

AI
Small businesses needing a basic answering system for up to 50 calls per month
Small businesses handling 50–1000 calls per month needing advanced integration and outbound calling
Large organizations receiving 1000+ calls per month requiring custom integrations and enterprise-grade security
Businesses in healthcare, home services, legal, insurance, real estate, hospitality, e-commerce, financial services, automotive, and education
Contact centers aiming to automate repetitive customer interactions and scale support without hiring more staff
Pricing Overview

Type

Paid

Starting Price

$50/mo

Billing Cycle

Monthly

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 7.9 avg

How good it is, across universal quality axes

Ease of Use7/10
Customization6/10
Support9/10
Integration10/10
Compliance & Data Protection7/10
Performance10/10
Planning Quality6/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 8.0 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Workflow Building9/10
Conditional Logic9/10
Api Connectivity9/10
Action Library8/10
Scheduling Capability8/10
Monitoring Logging8/10
Multi Step Chains8/10
Trigger Variety7/10
Error Handling7/10
Autonomous Execution7/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Voice
Automation
Chat
Data Analysis
Summarization
Extraction
Scheduling
Categories
Voice Speech
Customer Support
Automation Agents
Email Communication
Data Analytics
LimitationsAI
  • -Enterprise plan requires contacting sales for custom pricing and features
  • -Post-transfer minutes may incur charges depending on the transfer setup
Integrations & Connections
27 connections
Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Team Size

Small Team
Large Team

Skill Level

Intermediate
Expert
Features
AI Agent Builder
Call History and Analytics
A/B Testing for call flows
Omnichannel communication (phone, chat, SMS, API)
100+ voices and languages with voice cloning
Customizable conversation flows and call scripts
Real-time appointment booking and CRM updates
Dedicated infrastructure for scalability and 99.999% uptime
Technical Capabilities
SDK Available
MCP Compatible (unknown)
Multi-Agent (unknown)
Human-in-Loop
Team Features
Webhook Support
Has Demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline (unknown)
Requires Host App
Framework
MCP Server

Deployment

Cloud
Authentication
OAuth
Google
Developer Access
SDK
@phonely-ai/web
TypeScript
Webhooks→ Docs
HITL mode:
Review
Compliance, Privacy & Trust
GDPR: Stated by vendor
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
Trains on user data: Yes
PII handling: Auto Redacted
Data deletion: Upon Request
Human review:
Recommended
Tech Specs
Response time (est.):
Instant

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Powered By

Uses Models

Bring your own model — use your own API key or endpoint
Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
Email
SMS
API Request
Code Interpreter
Knowledge Base
Call Transfer
Pricing Plans
Starter
$50/month
  • 250 mins ~100 calls
  • Premium voices
  • Transcript and AI Analytics
  • Spam filtering
  • 3 free phone numbers
  • Unlimited Concurrent Calls
  • Most Popular
    Professional
    $150/month
  • 650 mins ~300 calls
  • Conversational AI SMS
  • Advanced API Integrations
  • CRM integrations
  • 5 free phone numbers
  • Unlimited Concurrent Calls
  • Enterprise
    Custom/month
  • As low as 5¢/min, billed monthly
  • Full Agent Buildout
  • Fine tuning & SIP trunking
  • Slack Channel Support
  • HIPAA BAA
  • Custom Minutes Included (Monthly)
  • Pricing verified from the vendor pricing page.

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    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    3 content types
    1 languages
    TextAudioEmailEnglish+16 more

    Content Types

    Text
    Audio
    Email

    Accepts

    Text
    Audio
    URL

    Produces

    Text
    Audio
    API
    JSON
    Code
    URL
    CSV
    Image
    Video
    PDF
    Spreadsheet
    Document
    3D
    Languages: English

    Frequently Asked Questions

    What can Phonely do?

    Phonely can: AI Agent Builder, Call History and Analytics, A/B Testing for call flows, Omnichannel communication (phone, chat, SMS, API). Best for: Small businesses needing a basic answering system for up to 50 calls per month.

    How much does Phonely cost?

    Phonely is a paid tool starting from $50/month.

    Is Phonely free?

    No, Phonely is a paid tool. Check the official pricing page for current plans.

    What makes Phonely unique?

    Phonely's Alma model offers significantly lower latency (182 ms to first token) compared to GPT-4.1 (490 ms) for phone calls, setting a new industry standard for responsiveness in voice AI. It also provides comprehensive AI analytics and continuous human-in-the-loop monitoring for optimization.

    Does Phonely have an API?

    Yes, Phonely offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Phonely support?

    Phonely is available on web and API.

    What languages does Phonely support?

    Phonely supports English.

    Who is Phonely for?

    Phonely is designed for Small businesses needing a basic answering system for up to 50 calls per month; Small businesses handling 50–1000 calls per month needing advanced integration and outbound calling; Large organizations receiving 1000+ calls per month requiring custom integrations and enterprise-grade security.

    Trust Score

    100/100

    Excellent

    Based on 14 data signals

    Confidence: High

    Reflects publicly available data, not an independent audit

    Compliance & Verified38/38
    VerifiedYes
    GDPRYes
    SOC 2 reportYes
    SOC 2 Type IIYes
    HIPAAYes
    Human ReviewYes
    Human-in-the-loopYes
    HITL TypeYes
    Operational25/25
    Status PageYes
    Reliability10/10
    Uptime (measured)100%
    Market Proof10/10
    Notable CustomersEtech Global Services, Engage CX, TSA Group
    Company17/17
    Company ListedYes
    User Base10K-100K
    FundingSeries A
    Health—

    Not yet checked

    AI-Assisted Data

    Some details are AI-generated estimates — verify with the vendor.

    AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

    How we source data

    AI Governance & Regulatory Disclosures

    Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

    EU AI Act Risk Tier
    Unclassified
    Subprocessor List (GDPR Art. 28)
    https://trust.delve.co/phonely

    Switching & Migration

    Migration Difficulty
    Moderate Effort
    Data portable as:
    CSV
    Support:
    Email
    Slack
    Phone
    Help Center
    Enterprise
    Quick Stats
    Agent TypeAutonomous
    MemoryShort Term
    PlanningBasic
    CategoryVoice Agents
    Base ModelAlma +3
    PlatformsWeb, API
    User Base10K-100K
    Launched2024
    Setup TimeMinutes
    VerifiedOct 2026
    Company & Links
    Company NamePhonely, Inc.
    Founded2023
    Based inUnited States
    Last major updateSep 2026
    FundingSeries A · $19M
    DocumentationChangelog