Does Freshdesk Freddy AI or Crisp have a free plan?

Freshdesk Freddy AI is available for free. Crisp is available for free with a free trial. Always verify current pricing directly with the vendor.

Freshdesk Freddy AI vs Crisp

Q: Can I use Freshdesk Freddy AI and Crisp together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Freshdesk Freddy AI and Crisp with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Freshdesk Freddy AI

Freshworks Inc.

Agentic AI that reasons, acts, and resolves

0.0(0)

FREEMIUM

93% data quality

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Freshdesk Freddy AI

Users:10K-100K

Customers (per vendor):Disney, Bridgestone, Tata Digital +5

GDPR

Crisp

Too Close to Call

Freshdesk Freddy AI (7.3) vs Crisp (7.3) — difference of 0.0 points

AI Comparison Summary

Freshdesk Freddy AI

7.3

avg score

Crisp

7.3

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

How scores are calculated

Too close to call — it's a tie

Freshdesk Freddy AI

Best For

Automating customer service interactions

Improving employee support efficiency

Reducing ticket resolution times

Enhancing agent productivity with AI assistance

Not Ideal For

Users seeking a standalone AI model for general content generation

Organizations without existing customer or IT service operations

Deep technical AI development or model training

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Freshdesk Freddy AI is best for

📊Data & Analytics8.0🔍Research8.0🎧Customer Support7.8

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Filter by your use case:

Pros & Cons

Freshdesk Freddy AI

Pros

Significantly reduces ticket resolution time (75% reduction mentioned)
Boosts agent productivity and efficiency
Offers AI-powered virtual agents for instant resolutions
Integrates with popular communication and CRM tools
Provides multi-language AI assistance
Free trial available with no credit card required

Cons

Specific pricing for AI features not clearly detailed as standalone tiers
Reliance on other Freshworks products (Freshdesk, Freshservice) for full functionality
No explicit mention of advanced customization options for AI models

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Freshdesk Freddy AI

7.3

/ 10

Crisp

7.3

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Freshdesk Freddy AI

7.0

Crisp

7.0

Output Quality

Quality and accuracy of generated results

Freshdesk Freddy AI

8.0▲ +1.0

Crisp

7.0

Value for Money

Cost vs. features and output quality

Freshdesk Freddy AI

7.0

Crisp

8.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Freshdesk Freddy AI

6.0

Crisp

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Freshdesk Freddy AI

8.0▲ +1.0

Crisp

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Freshdesk Freddy AI

8.0

Crisp

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Freshdesk Freddy AI

Task

Crisp

8.0

Ticket Management

8.0

9.0

Auto Resolution

8.0

7.0

Knowledge Base

8.0

6.0

Live Chat

9.0

8.0

Sentiment Analysis

6.0

7.0

Escalation Rules

7.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Freshdesk Freddy AI or Crisp?

Both are strong options. Freshdesk Freddy AI has a rating of 0.0/5 (0 reviews), while Crisp has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Freshdesk Freddy AI cheaper than Crisp?

Freshdesk Freddy AI starts at free (freemium model). Crisp starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Freshdesk Freddy AI and Crisp?

Freshdesk Freddy AI — "Agentic AI that reasons, acts, and resolves". Crisp — "Augment your customer experience with AI-first support for teams.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Freshdesk Freddy AI and Crisp together?

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