Crisp is an all-in-one AI-first customer support suite that helps businesses manage customer interactions across multiple channels, automate responses with AI agents, and organize customer data in a built-in CRM. It aims to augment customer experience and streamline support operations.

How much does Crisp cost?

Crisp offers a Free plan with basic features for up to 2 agents. Paid plans start at $45 per month for the Mini plan, $95 per month for Essentials, and $295 per month for Plus, all billed per workspace. An Enterprise plan is available for custom needs. All paid plans offer a 14-day free trial without requiring a credit card.

Crisp can deploy AI agents to automate customer inquiries, centralize all inbound messages into a shared inbox (from web chat, email, WhatsApp, Instagram, etc.), provide a knowledge base for self-service, manage customer data with an integrated CRM, and offer analytics to monitor team performance. It also includes tools for marketing campaigns and SDKs for app integration.

Does Crisp offer discounts?

Yes, Crisp offers discounts for multiple paid workspaces (20% off for 3 additional workspaces on Plus and Essentials plans). They also provide a 50% discount for nonprofits and students. You can contact their support team to inquire about these discounts.

Is Crisp GDPR compliant?

Yes, Crisp explicitly states that it strictly implements GDPR regulations. They provide a full GDPR-oriented privacy policy and allow users to sign a Data Processing Agreement (DPA). User data is stored safely in Europe and not transferred outside the EU.

Launching soon — get early access:

AI Tools

Crisp - AI-First Customer Support & Engagement Platform | In | Intelloro

Quick Answer

Crisp is an AI-first customer support platform that provides AI agents, a shared omnichannel inbox, CRM, and a knowledge base. It helps businesses automate customer inquiries, centralize communications across channels like WhatsApp and email, and manage customer data. Best for solopreneurs to large enterprises looking for a comprehensive, AI-powered support solution with predictable flat pricing. A 14-day free trial is available with no credit card required.

About Crisp

Crisp is an all-in-one AI-first customer support suite designed to enhance customer experience and streamline team workflows. It offers AI agents, a shared omnichannel inbox, CRM, and a knowledge base to automate inquiries and centralize communications. Crisp provides flat pricing and a 14-day free trial, making it suitable for businesses of all sizes.

What Makes It Unique

Crisp offers a complete AI-first customer support suite, including its Hugo AI agent, with a unique flat pricing model per workspace, regardless of conversation volume, which simplifies budgeting for scaling operations.

AI-extracted from public sources. May contain errors. Methodology · Are you Crisp? Claim listing

Use Cases & Target Users

Use Cases

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Fit Score

Complexity

Intermediate

Target Team Size

INDIVIDUAL

SMALL_TEAM

LARGE_TEAM

Target Skill Level

BEGINNER

INTERMEDIATE

EXPERT

Key Features

AI Agents for automated customer support

Omnichannel shared inbox for centralized communication

No-code AI Agent workflow builder

Website chat widget for real-time visitor engagement

Integrated CRM for customer data management

Knowledge Base for self-service support

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

MIT

Team Features

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): No

HIPAA (as claimed): No

Trains on user data: No

Pros

+Comprehensive AI-first support suite with AI agents and chatbots
+Omnichannel shared inbox centralizes messages from various platforms
+Flat pricing model offers predictability for scaling businesses
+No-code AI Agent builder simplifies automation setup
+Includes CRM, Knowledge Base, and Analytics for a complete solution
+Offers SDKs for seamless integration into mobile and web applications

Limitations

-Additional features like specific paid integrations or more than 20 agents may incur extra costs
-AI credits are usage-based and included credits may not cover high volumes
-No explicit mention of advanced enterprise-grade SSO features like SAML
-No offline mode for desktop or mobile applications, requires active internet connection