Can I use Observe.AI and Gorgias AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Observe.AI and Gorgias AI with other tools and save your AI toolkit.

Does Observe.AI or Gorgias AI have a free plan?

Observe.AI is a paid tool. Gorgias AI is a paid tool with a free trial. Always verify current pricing directly with the vendor.

Observe.AI vs Gorgias AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Observe.AI

AI Agents for Customer Experience: Natural conversations, predictable execution.

0.0(0)

ENTERPRISE

90% data quality

Gorgias AI

Gorgias

Sell more and resolve support inquiries with Conversational AI

0.0(0)

PAID

96% data quality

Trust & Reliability

Observe.AI

Uptime:99.9%Status page

Users:1K-10K

Customers (per vendor):Doordash, Accolade, Central Bank +4

GDPR

Too Close to Call

Gorgias AI (7.5) vs Observe.AI (7.3) — difference of 0.2 points

AI Comparison Summary

Observe.AI

7.3

avg score

Gorgias AI

7.5

avg score

Gorgias AI leads overall.

Observe.AI has an edge in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gorgias AI

7.5 / 10

Observe.AI

Best For

Automating customer interactions across voice and chat

Improving customer experience and satisfaction

Enhancing contact center agent performance and coaching

Driving operational efficiency in customer service

Not Ideal For

Individual users or very small businesses with limited contact center operations

Companies seeking a free or low-cost out-of-the-box solution without extensive customization

Organizations without existing CCaaS, CRM, or BI infrastructure to integrate with

Gorgias AI

Best For

Automating customer support for ecommerce businesses

Increasing sales through proactive chat and product recommendations

Centralizing customer conversations across multiple channels

Managing customer orders and subscriptions efficiently

Not Ideal For

Businesses not in the ecommerce sector

Companies seeking a free or very low-cost customer support solution

Organizations that require extensive offline support capabilities

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Observe.AI is best for

📊Data & Analytics8.0🤖Automation & Agents8.0🔍Research8.0

Gorgias AI is best for

🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2

Filter by your use case:

Pros & Cons

Observe.AI

Pros

Automates calls and chats end-to-end for routine tasks
Provides real-time AI guidance to human agents
Analyzes 100% of interactions for comprehensive insights
Offers enterprise-grade security and compliance (HIPAA, SOC 2, GDPR)
Supports modular and testable agent workflows for predictable execution
Reduces Average Handle Time (AHT) and improves Customer Satisfaction (CSAT)
Integrates with 250+ existing business tools

Cons

Primarily designed for large enterprises, potentially complex for smaller businesses
Requires significant integration effort with existing CCaaS and CRM systems
Pricing model is enterprise-focused, not transparently listed
Relies heavily on accurate speech and intent recognition, which can be challenging in noisy environments

Gorgias AI

Pros

Resolves up to 60% of support inquiries instantly with AI Agent
Increases conversions by 2.5x with tailored product recommendations
Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
Unifies all customer communication channels into a single inbox
Offers flexible pricing based on ticket volume, not user seats
Provides comprehensive analytics including revenue and automation statistics

Cons

Pricing can become complex with overage fees for both tickets and AI agent interactions
Voice and SMS channels are available as add-ons, incurring additional costs
No explicit mention of advanced AI model customization beyond tone of voice
Primarily focused on ecommerce, may not be suitable for other business types

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Observe.AI

7.3

/ 10

Gorgias AI

7.5

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Observe.AI

6.0

Gorgias AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Observe.AI

8.0

Gorgias AI

8.0

Value for Money

Cost vs. features and output quality

Observe.AI

7.0

Gorgias AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Observe.AI

6.0

Gorgias AI

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Observe.AI

7.0

Gorgias AI

8.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Observe.AI

10.0▲ +2.0

Gorgias AI

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Observe.AI

Task

Gorgias AI

2.0

Ticket Management

9.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

9.0

2.0

Live Chat

8.0

Sentiment Analysis

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

6.0

Response Templates

8.0

7.0

Sla Tracking

7.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Observe.AI or Gorgias AI?

Both are strong options. Observe.AI has a rating of 0.0/5 (0 reviews), while Gorgias AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Observe.AI cheaper than Gorgias AI?

Observe.AI starts at free (enterprise model). Gorgias AI starts at $10/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Observe.AI and Gorgias AI?

Observe.AI — "AI Agents for Customer Experience: Natural conversations, predictable execution.". Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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