Plain vs Gleap

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Plain

Not Just Tickets Ltd

The AI Support Stack Built for B2B

Paid

75% verification coverage

Gleap

Gleap GmbH

AI-native customer support for software teams that ships fixes.

Paid

83% verification coverage

Trust & Reliability

Plain

Customers (per vendor):n8n, Resend, Granola +7

GDPR

SOC 2

HIPAA

Gleap

Users:1K-10K

Customers (per vendor):UNICEF, Papa Johns, Squarespace +7

GDPR

SOC 2

Overall Winner: Gleap

6.9/10 vs Plain at 6.0/10

Leads in:

Integration

Customization

Planning Quality

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Plain

6.0

avg score

Gleap

6.9

avg score

Gleap leads overall — particularly in Support and Integration.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Gleap

6.9 / 10

Plain

Best For

B2B teams whose support needs outgrow a fixed feature set

Technical teams who want to build on an API rather than file feature requests

Fast-growing companies whose volume and process change faster than a vendor ships

Teams adopting AI who want to choose and swap agents rather than take whichever one is bundled

Gleap

Best For

Software teams seeking to automate their customer support and development workflow

Startups and small teams needing an integrated help desk solution

Established teams requiring advanced reports, compliance, and control

Companies looking to streamline bug reporting and resolution processes

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Plain is best for

🎧Customer Support8.0💬Chat & Conversation7.5🤖Automation & Agents6.6

Gleap is best for

💬Chat & Conversation7.7🎧Customer Support7.5✍️Writing & Content7.0

Filter by your use case:

Limitations

Plain

Cons

Foundation plan includes 1,000 credits/month, Horizon 2,500 credits/month
Foundation plan is limited to 25 Slack channels and 2 email addresses
Foundation plan includes only 1 Knowledge Base and Customer inbox
Reporting history is limited to 7 days on the Foundation plan

Gleap

Cons

Starter plan is limited to 1 seat and 1 project
Kai Support tools (APIs, MCP servers, connected apps) are not included in the Starter plan
LLM model choice not available on Starter or Team plans
Advanced reports, custom roles, and SLA policies not available on Starter or Team plans
Single sign-on, BYO model, and invoice billing only available on Enterprise plan
HIPAA BAA requires custom agreement and is not standard
Tooltips not available in native mobile apps

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Plain

6.0

/ 10

Gleap

6.9

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Plain

4.0

Gleap

5.0▲ +1.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Plain

7.0

Gleap

8.0▲ +1.0

Support

How strong is the documentation, customer support, community, and learning resources?

Plain

4.0

Gleap

6.0▲ +2.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Plain

8.0

Gleap

10.0▲ +2.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Plain

8.0▲ +1.0

Gleap

7.0

Performance

Calculated

Latency + throughput speed

Plain

5.0

Gleap

5.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Plain

6.0

Gleap

7.0▲ +1.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Plain

Task

Gleap

9.0

Ticket Management

8.0

Auto Resolution

8.0

Knowledge Base

8.0

7.0

Live Chat

8.0

5.0

Sentiment Analysis

3.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

5.0

8.0

Sla Tracking

7.0

6.0

Customer Satisfaction

8.0

Workflow Building

8.0

7.0

Trigger Variety

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Plain and Gleap?

Plain — "The AI Support Stack Built for B2B". Gleap — "AI-native customer support for software teams that ships fixes". The Features section on this page compares them side by side.

Who is Plain best for compared with Gleap?

Plain is best for B2B teams whose support needs outgrow a fixed feature set; and for Technical teams who want to build on an API rather than file feature requests. Gleap is best for Software teams seeking to automate their customer support and development workflow; and for Startups and small teams needing an integrated help desk solution.

How does the pricing of Plain compare with Gleap?

Plain is paid, offers a free trial. Gleap is paid, includes a free plan, offers a free trial. Always verify current pricing with the vendor.

Does Plain or Gleap have a free plan?

Plain lists no free plan and offers a free trial. Gleap has a free plan and offers a free trial. Always verify current pricing with the vendor.

Do Plain and Gleap offer an API?

Plain offers a public API. Gleap offers a public API.

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