Gleap
AI-native customer support for software teams that ships fixes.
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Quick Answer
AIGleap is an AI-native help desk platform for software teams. It integrates with GitHub and offers AI agents for customer support, bug resolution, and code fixes. Best for startups and small teams needing an integrated help desk solution. Freemium.
Gleap is an AI-native help desk for software teams, offering a suite of AI agents (Kai Support, Kai Resolve, Kai Code, Kai PM) to automate customer support, bug investigation, code fixes, and product prioritization. It integrates with existing tools and provides a shared inbox, live chat, and knowledge base. Gleap offers a freemium model with paid plans and a 7-day free trial.
Gleap provides a full AI team (Kai Support, Resolve, Code, PM) that automates the entire customer feedback loop from initial support to code fix and release, all within a single platform.
Decision Intelligence
Best For
AIType
Starting Price
$0/mo
Free Trial
Yes
Credit Card
Required
Free Plan
Yes
Dimension Scores
· 6.9 avgHow good it is, across universal quality axes
Task Scores
· 7.1 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Starter plan is limited to 1 seat and 1 project
- -Kai Support tools (APIs, MCP servers, connected apps) are not included in the Starter plan
- -LLM model choice not available on Starter or Team plans
- -Advanced reports, custom roles, and SLA policies not available on Starter or Team plans
- -Single sign-on, BYO model, and invoice billing only available on Enterprise plan
- -HIPAA BAA requires custom agreement and is not standard
- -Tooltips not available in native mobile apps
The HubSpot Customer Platform — software & tools for your business
Project Management for the AI Era
The system for product development — for teams and agents
Automate AI workflows, agents, and apps across 9,000+ apps
Integrates with Jira for ticket management.
Integrates with Linear for issue tracking.
Connects to GitHub for code repositories and pull requests.
Integrates with Slack for team communication.
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Compliance audit trail
1 event- GDPR
Privacy policy last updated.
2mo ago · 2026-09-06 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Pricing verified from the vendor pricing page.
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Who It's For1 rolesCustomer Service Representatives
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Frequently Asked Questions
What can Gleap do?
Gleap can: AI-powered customer support (Kai Support), AI-driven ticket investigation (Kai Resolve), AI code generation for fixes (Kai Code), AI-powered product prioritization (Kai PM). Best for: Software teams seeking to automate their customer support and development workflow.
How much does Gleap cost?
Gleap is a paid tool starting from $29 (billed annually) with a free trial available.
Is Gleap free?
Gleap offers a free plan with limited features. Paid upgrades are available for advanced usage. Paid plans also include a free trial.
What makes Gleap unique?
Gleap provides a full AI team (Kai Support, Resolve, Code, PM) that automates the entire customer feedback loop from initial support to code fix and release, all within a single platform.
Does Gleap have an API?
Yes, Gleap offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Gleap support?
Gleap is available on web, mobile, and API.
What languages does Gleap support?
Gleap supports English.
Who is Gleap for?
Gleap is designed for Software teams seeking to automate their customer support and development workflow; Startups and small teams needing an integrated help desk solution; Established teams requiring advanced reports, compliance, and control.
Trust Score
Excellent
Based on 13 data signals
Evidence: 8 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.