Qiscus vs Gleap

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Qiscus

Agentic Customer Engagement Platform to Transform Your Customer Experience into a Sustainable Growth Engine

Enterprise

78% verification coverage

Gleap

Gleap GmbH

AI-native customer support for software teams that ships fixes.

Paid

83% verification coverage

Trust & Reliability

Qiscus

Uptime:99.99%Status page

Users:100M-500M

Customers (per vendor):SeaBank, Honda, Manulife +7

Gleap

Users:1K-10K

Customers (per vendor):UNICEF, Papa Johns, Squarespace +7

GDPR

SOC 2

Overall Winner: Gleap

6.9/10 vs Qiscus at 5.4/10

Leads in:

Integration

Customization

Compliance & Data Protection

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Qiscus

5.4

avg score

Gleap

6.9

avg score

Gleap leads overall — particularly in Integration and Compliance & Data Protection and 1 more.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Gleap

6.9 / 10

Qiscus

Best For

Customer service teams improving team performance and managing inquiries efficiently

Sales & marketing teams enabling effective activities through chat apps

Operations teams achieving effective business operations with seamless communication

Educational institutions building lasting relationships with students and parents

Gleap

Best For

Software teams seeking to automate their customer support and development workflow

Startups and small teams needing an integrated help desk solution

Established teams requiring advanced reports, compliance, and control

Companies looking to streamline bug reporting and resolution processes

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Qiscus is best for

🎧Customer Support7.0💬Chat & Conversation6.8🤖Automation & Agents6.6

Gleap is best for

💬Chat & Conversation7.7🎧Customer Support7.5✍️Writing & Content7.0

Filter by your use case:

Limitations

Qiscus

Cons

Pricing is quote-only, no public price list
Non-Enterprise users have a 2 Business Day response time for technical issues (terms of service)
Support services are available on weekdays (Monday–Friday) from 9:00 to 17:00 Western Indonesian Time (GMT+7) for non-enterprise users (terms of service)
Subscription requires a minimum duration of one year (terms of service)
WhatsApp Business Account Credit purchases are non-refundable (terms of service)
Credit balance associated with a specific App ID is non-transferable (terms of service)

Gleap

Cons

Starter plan is limited to 1 seat and 1 project
Kai Support tools (APIs, MCP servers, connected apps) are not included in the Starter plan
LLM model choice not available on Starter or Team plans
Advanced reports, custom roles, and SLA policies not available on Starter or Team plans
Single sign-on, BYO model, and invoice billing only available on Enterprise plan
HIPAA BAA requires custom agreement and is not standard
Tooltips not available in native mobile apps

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Qiscus

5.4

/ 10

Gleap

6.9

/ 10

Clear winner

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Qiscus

6.0▲ +1.0

Gleap

5.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Qiscus

7.0

Gleap

8.0▲ +1.0

Support

How strong is the documentation, customer support, community, and learning resources?

Qiscus

6.0

Gleap

6.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Qiscus

8.0

Gleap

10.0▲ +2.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Qiscus

2.0

Gleap

7.0▲ +5.0

Performance

Calculated

Latency + throughput speed

Qiscus

5.0

Gleap

5.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Qiscus

4.0

Gleap

7.0▲ +3.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Qiscus

Task

Gleap

8.0

Ticket Management

8.0

7.0

Auto Resolution

8.0

Knowledge Base

8.0

9.0

Live Chat

8.0

3.0

Sentiment Analysis

3.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

5.0

8.0

Sla Tracking

7.0

8.0

Customer Satisfaction

8.0

6.0

Workflow Building

8.0

5.0

Trigger Variety

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Qiscus and Gleap?

Qiscus — "Agentic Customer Engagement Platform to Transform Your Customer Experience into a Sustainable Growth Engine". Gleap — "AI-native customer support for software teams that ships fixes". The Features section on this page compares them side by side.

Who is Qiscus best for compared with Gleap?

Qiscus is best for Customer service teams improving team performance and managing inquiries efficiently; and for Sales & marketing teams enabling effective activities through chat apps. Gleap is best for Software teams seeking to automate their customer support and development workflow; and for Startups and small teams needing an integrated help desk solution.

How does the pricing of Qiscus compare with Gleap?

Qiscus is enterprise-priced (custom quote). Gleap is paid, includes a free plan, offers a free trial. Always verify current pricing with the vendor.

Does Qiscus or Gleap have a free plan?

Qiscus does not list a free plan in our data. Gleap has a free plan and offers a free trial. Always verify current pricing with the vendor.

Do Qiscus and Gleap offer an API?

Qiscus offers a public API. Gleap offers a public API.

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