Qiscus vs Open

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Qiscus

Agentic Customer Engagement Platform to Transform Your Customer Experience into a Sustainable Growth Engine

Enterprise

78% verification coverage

Open

OpenChat, Inc.

The unified AI customer support platform

Paid

82% verification coverage

Trust & Reliability

Qiscus

Uptime:99.99%Status page

Users:100M-500M

Customers (per vendor):SeaBank, Honda, Manulife +7

Open

Customers (per vendor):Booking.com, MoneyGram, Toters +7

GDPR

SOC 2

Overall Winner: Open

7.1/10 vs Qiscus at 5.4/10

Leads in:

Integration

Customization

Support

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Qiscus

5.4

avg score

Open

7.1

avg score

Open leads overall — particularly in Support and Integration and 3 more.

Qiscus has an edge in Ease of Use.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Open

7.1 / 10

Qiscus

Best For

Customer service teams improving team performance and managing inquiries efficiently

Sales & marketing teams enabling effective activities through chat apps

Operations teams achieving effective business operations with seamless communication

Educational institutions building lasting relationships with students and parents

Open

Best For

Support teams of every size seeking to automate customer interactions

Enterprises requiring compliant AI for mission-critical customer support

Businesses looking to unify customer experience across multiple channels

Companies aiming to reduce ticket volume and improve CSAT

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Qiscus is best for

🎧Customer Support7.0💬Chat & Conversation6.8🤖Automation & Agents6.6

Open is best for

🎧Customer Support8.1🤖Automation & Agents7.7💬Chat & Conversation7.6

Filter by your use case:

Limitations

Qiscus

Cons

Pricing is quote-only, no public price list
Non-Enterprise users have a 2 Business Day response time for technical issues (terms of service)
Support services are available on weekdays (Monday–Friday) from 9:00 to 17:00 Western Indonesian Time (GMT+7) for non-enterprise users (terms of service)
Subscription requires a minimum duration of one year (terms of service)
WhatsApp Business Account Credit purchases are non-refundable (terms of service)
Credit balance associated with a specific App ID is non-transferable (terms of service)

Open

Cons

Pricing is volume-based and requires a custom quote for high volumes (above 100k resolutions/month)
Carrier minutes for telephony are an additional pass-through cost
Requires integration with existing helpdesk/CRM systems for full functionality
No explicit mention of a free tier or trial for the full platform, only a demo request
The $2 million refund guarantee is limited to the first 120 days of use

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Qiscus

5.4

/ 10

Open

7.1

/ 10

Clear winner

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Qiscus

6.0▲ +3.0

Open

3.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Qiscus

7.0

Open

8.0▲ +1.0

Support

How strong is the documentation, customer support, community, and learning resources?

Qiscus

6.0

Open

8.0▲ +2.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Qiscus

8.0

Open

10.0▲ +2.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Qiscus

2.0

Open

7.0▲ +5.0

Performance

Calculated

Latency + throughput speed

Qiscus

5.0

Open

8.0▲ +3.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Qiscus

4.0

Open

6.0▲ +2.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Qiscus

Task

Open

8.0

Ticket Management

9.0

7.0

Auto Resolution

9.0

8.0

Knowledge Base

9.0

Live Chat

8.0

3.0

Sentiment Analysis

7.0

8.0

Escalation Rules

9.0

Multi Channel Support

10.0

7.0

Response Templates

7.0

8.0

Sla Tracking

7.0

8.0

Customer Satisfaction

8.0

7.0

Conversation Quality

8.0

6.0

Context Retention

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Qiscus and Open?

Qiscus — "Agentic Customer Engagement Platform to Transform Your Customer Experience into a Sustainable Growth Engine". Open — "The unified AI customer support platform". The Features section on this page compares them side by side.

Who is Qiscus best for compared with Open?

Qiscus is best for Customer service teams improving team performance and managing inquiries efficiently; and for Sales & marketing teams enabling effective activities through chat apps. Open is best for Support teams of every size seeking to automate customer interactions; and for Enterprises requiring compliant AI for mission-critical customer support.

How does the pricing of Qiscus compare with Open?

Qiscus is enterprise-priced (custom quote). Open is paid, includes a free plan. Always verify current pricing with the vendor.

Does Qiscus or Open have a free plan?

Qiscus does not list a free plan in our data. Open has a free plan. Always verify current pricing with the vendor.

Do Qiscus and Open offer an API?

Qiscus offers a public API. Open offers a public API.

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