Vapi

Vapi

Verified
AI-Native

Build & deploy advanced voice AI agents

SOC 2 Type II
GDPR
HIPAA
Public status page
Global
+6
Last updated: Oct 30, 2026
Paid
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Quick Answer

AI

Vapi is a developer platform for building voice AI agents that can make and receive phone calls. It supports integrations with major LLM providers like OpenAI and Anthropic, and telephony services like Twilio. The platform is best for developers and enterprises looking to automate customer interactions with low-latency, human-like voice AI. Pricing starts with a free tier and usage-based billing, with paid plans from $29/month.

About VapiAI

Vapi is a developer platform for building advanced voice AI agents that can make and receive phone calls. It handles complex infrastructure, allowing users to focus on creating natural voice experiences. Vapi offers real-time conversations, phone and web integration, and multi-assistant orchestration.

What Makes It UniqueAI

Vapi provides a unified platform for building, deploying, and improving voice AI agents with orchestration, real-time monitoring, and enterprise-grade configurability. It allows developers to fine-tune every part of the voice AI experience without building custom tooling, supporting sub-500ms latency for natural conversations.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

AI
Builders and early teams needing fast iteration for voice agents
Scaling teams in production requiring reliability and advanced features
Sophisticated organizations deploying voice agents at enterprise scale
Developers building voice AI applications with full programmatic control
Contact centers aiming to automate support, qualification, and outreach
Pricing Overview

Type

Paid

Billing Cycle

Usage Based

Free Trial

No

Credit Card

Not Required

Free Plan

Yes

Dimension Scores

· 7.3 avg

How good it is, across universal quality axes

Ease of Use4/10
Customization8/10
Support7/10
Integration10/10
Compliance & Data Protection7/10
Performance8/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.3 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Api Connectivity9/10
Monitoring Logging9/10
Error Handling8/10
Autonomous Execution8/10
Trigger Variety7/10
Action Library7/10
Multi Step Chains7/10
Workflow Building6/10
Scheduling Capability6/10
Conditional Logic6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Voice
Automation
Agent
RAG
Fine-Tuning
Observability
Categories
Voice Speech
Automation Agents
Chatbot Builder
Customer Support
Sales CRM
LimitationsAI
  • -Raw data retention is limited to 14 days on the "No Success Package" tier
  • -Email support without SLA on the "No Success Package" tier
  • -Pro plan has a minimum monthly fee of $999
  • -HIPAA compliance is an add-on for $2,000/month
  • -Optional Providers are not Vapi subprocessors and are not covered by Vapi's DPA
Fit Score

Complexity

Advanced

Company Size

Small
Medium
Enterprise

Target Team Size

Small Team
Large Team

Target Skill Level

Expert
Technical Specifications
SDK Available
MCP Compatible
Team Features
Webhook Support
Has Demo
Function Calling
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server
Inference API
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
SAML
WorkOS
Google Workspace
Microsoft Entra ID
Okta
Developer Access
SDK
@vapi-ai/server-sdk
TypeScript
Python
Java
Ruby
C#
Go
Webhooks→ Docs
Deployment:
Cloud
Response time (est.):
Fast
MCP Servers:
Zapier
Make
Composio
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
Privacy & data handling
Trains on user data: Yes
Data retention: Unknown
Data deletion: Upon Request
Copyright policy: User Owns Output
Human review:
Recommended

Compliance audit trail

3 events
  1. SOC 2

    SOC 2 Type II and SOC 3 examinations completed, covering Security, Availability, and Confidentiality trust services categories.

    1mo ago · 2026-09-22

  2. Subprocessors

    Vapi will begin using a two-tier model for third-party providers that may process Customer Personal Data.

    1mo ago · 2026-09-14

  3. Subprocessors

    Soniox, a transcription service provider, added to subprocessor list.

    6mo ago · 2026-04-30

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Powered By

Base Models

Bring your own model — use your own API key or endpoint
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
31 connections
V
C
S
+27
Cartesia AI
Cartesia AI

Real-time speech & transcription models for voice agents

Speechmatics
Speechmatics

Speech APIs powering Voice AI — multilingual speech-to-text

OP
OpenAINative

Large Language Model and Transcriber/Voice provider

AN
AnthropicNative

Large Language Model provider

EL
ElevenLabsNative

Voice and Transcriber provider

DE
DeepgramNative

Transcriber and Voice provider

AS
AssemblyAINative

Transcriber provider

PL
PlayHTNative

Voice provider

Auto-updated

Trust Score

98/100

Excellent

Based on 13 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
HIPAAYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS, EU
Reliability8/10
Uptime (measured)99.937%
Market Proof10/10
Notable CustomersAmazon Ring, Intuit, ServiceTitan
Company17/17
Company ListedYes
User Base1M-10M
FundingSeries B
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
Subprocessor List (GDPR Art. 28)
https://security.vapi.ai/item/subprocessors

Switching & Migration

Migration Difficulty
Moderate Effort
Support:
Discord
Email
Slack
Priority
Quick Stats
Base ModelGPT-4o mini
PlatformsWeb, API
Integrations29
User Base1M-10M
Launched2020
Setup TimeMinutes
VerifiedOct 2026
Company & Links
CompanyVapi
Founded2020
Based inUnited States
Last major updateSep 2026
FundingSeries B · $72M
DocumentationChangelog
All Features
Real-time conversations with sub-600ms response times
Phone integration for inbound and outbound calls
Web integration for embedding voice calls in applications
Tool integration to connect with APIs and existing systems
Multi-assistant orchestration with context-preserving transfers
CLI and Config as Code for programmatic control
AI Guardrails to prevent hallucinations and ensure data integrity
Role-based access control (RBAC)
Pricing Plans
No Success Package
Free/usage-based
  • $5 free credits to get started
  • 2 organizations
  • 1 included Vapi phone number
  • 4 concurrent calls
  • 14 days raw data retention
  • Full model catalog
  • Core
    $29/month
  • 2 organizations
  • 5 included Vapi phone numbers
  • 10 concurrent calls
  • 30 days raw data retention
  • ZDR included
  • Email support
  • Pro
    $999/month
  • 10 organizations
  • 10 included Vapi phone numbers
  • 30 concurrent calls
  • 180 days raw data retention
  • RBAC + ZDR
  • Email + dedicated Slack support
  • Premier
    Custom
  • Elevated orgs, concurrency, and data retention
  • Custom number of Vapi phone numbers
  • Priority support
  • Named support team with Agent Strategist, FDE Advisor, and onboarding support
  • 1 hour for P0 response SLA
  • 99.9% uptime SLA
  • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    3 roles
    Music Directors and ComposersMusicians and SingersSound Engineering Technicians
    Platform, Content & Languages
    3 content types
    1 languages
    AudioTextChatbotEnglish+5 more

    Output Languages

    English
    Spanish
    French

    Content Types

    Audio
    Text
    Chatbot

    Accepts

    Audio
    Text
    API

    Produces

    Audio
    Text
    Languages: English

    Frequently Asked Questions

    What can Vapi do?

    Vapi can: Real-time conversations with sub-600ms response times, Phone integration for inbound and outbound calls, Web integration for embedding voice calls in applications, Tool integration to connect with APIs and existing systems. Best for: Builders and early teams needing fast iteration for voice agents.

    How much does Vapi cost?

    Vapi is a paid tool starting from $29/month.

    Is Vapi free?

    Vapi offers a free plan with limited features. Paid upgrades are available for advanced usage.

    What makes Vapi unique?

    Vapi provides a unified platform for building, deploying, and improving voice AI agents with orchestration, real-time monitoring, and enterprise-grade configurability. It allows developers to fine-tune every part of the voice AI experience without building custom tooling, supporting sub-500ms latency for natural conversations.

    Does Vapi have an API?

    Yes, Vapi offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Vapi support?

    Vapi is available on web and API.

    What languages does Vapi support?

    Vapi supports English.

    Does Vapi work offline?

    No, Vapi requires an active internet connection to function.

    Who is Vapi for?

    Vapi is designed for Builders and early teams needing fast iteration for voice agents; Scaling teams in production requiring reliability and advanced features; Sophisticated organizations deploying voice agents at enterprise scale.