Gladly AI is an enterprise customer experience AI platform that automates multi-channel customer conversations while fostering customer devotion. It resolves common issues autonomously and seamlessly hands off complex cases to human agents, leveraging lifelong customer history. Best for world-class

What can Thankful AI do?

Thankful AI can: Automated conversation resolution, Seamless AI-human handoff for complex inquiries, Multi-channel communication (voice, chat, SMS, email, social), Maintains lifelong customer conversation history across channels. Best for: Driving customer lifetime value for enterprise brands.

Does Thankful AI have an API?

Yes, Thankful AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

Launching soon — get early access:

AI Agents

Gladly AI - CX Automation & Customer Devotion | Intelloro | Intelloro

About Thankful AI

Gladly AI is an enterprise customer experience AI platform designed to deepen customer relationships and drive lifetime value. It automates customer conversations across voice, chat, SMS, email, and social channels, while seamlessly integrating human agents for complex inquiries. Purpose-built for CX teams, it offers customizable "Guides" to maintain brand voice and integrate product catalogs, delivering both efficiency and personalized service.

AI-extracted from public sources. May contain errors. Methodology · Are you Thankful AI? Claim listing

What Makes Thankful AI Unique

Gladly AI is purpose-built to engage customers and deepen relationships, unlike deflection bots. It offers "Guides" for business users to customize brand voice and behavior, and integrates the entire product catalog for intelligent, personalized responses.

Capabilities

Automated conversation resolution

Seamless human-AI handoff

Multi-channel communication handling

Lifelong customer conversation history access

Customizable brand voice and behavior via 'Guides'

Product catalog integration for specific actions

Customer intent recognition

Emotional intelligence in responses

Task Categories

Pros

+Focuses on customer engagement and devotion, not just deflection
+Achieves high conversation resolution rates by AI (76%)
+Provides seamless transition between AI and human agents
+Offers easy customization for business users with plain English "Guides"
+Integrates customer history across all communication channels for context
+Quick setup, getting up and running in days, not months

Limitations

-Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
-Pricing is not transparent and requires direct contact for a demo/quote
-No explicit mention of advanced analytics or reporting features beyond basic metrics
-Requires integration with existing CX platforms or systems for full functionality

AI Agents

AI Agents

Thankful AI

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

Dimension Scores

Task Scores

Trust Score

Switching & Migration

AI Agents

AI Agents

Thankful AI

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Thankful AI?

What can Thankful AI do?

How much does Thankful AI cost?

What makes Thankful AI unique?

Does Thankful AI have an API?

Dimension Scores

Task Scores

Trust Score

Switching & Migration