Thankful AI
Enterprise CX AI
Customer devotion focused
Multi-channel support
AI-human collaboration
Quick deployment
CX that drives customer devotion. The only AI built for LTV.
Assistant
Customer Support
PAID
INTERMEDIATE Complexity
CLOUD
Last updated: Apr 15, 2026
thankful.ai
Quick Answer
Gladly AI is an enterprise customer experience AI platform that automates multi-channel customer conversations while fostering customer devotion. It resolves common issues autonomously and seamlessly hands off complex cases to human agents, leveraging lifelong customer history. Best for world-class brands focused on increasing customer lifetime value. Pricing is enterprise-based.
Decision Intelligence
Best For
Driving customer lifetime value for enterprise brands
Automating multi-channel customer support
Empowering CX teams with AI assistance
Delivering personalized and empathetic customer experiences
Reducing resolution times and increasing CSAT
Not Ideal For
Individuals or very small businesses with minimal customer support needs
Companies seeking a purely deflection-based chatbot solution without human integration
Organizations without a strategic focus on long-term customer relationships
Developers looking for an open-source or highly customizable AI framework
Fit Score
Complexity
INTERMEDIATE
Company Size
SMALL
MEDIUM
ENTERPRISE
Team Size
SMALL_TEAM
LARGE_TEAM
Skill Level
INTERMEDIATE
About Thankful AI
Gladly AI is an enterprise customer experience AI platform designed to deepen customer relationships and drive lifetime value. It automates customer conversations across voice, chat, SMS, email, and social channels, while seamlessly integrating human agents for complex inquiries. Purpose-built for CX teams, it offers customizable "Guides" to maintain brand voice and integrate product catalogs, delivering both efficiency and personalized service.
What Makes Thankful AI Unique
Gladly AI is purpose-built to engage customers and deepen relationships, unlike deflection bots. It offers "Guides" for business users to customize brand voice and behavior, and integrates the entire product catalog for intelligent, personalized responses.
Capabilities
Automated conversation resolution
Seamless human-AI handoff
Multi-channel communication handling
Lifelong customer conversation history access
Customizable brand voice and behavior via 'Guides'
Product catalog integration for specific actions
Customer intent recognition
Emotional intelligence in responses
Pros
- +Focuses on customer engagement and devotion, not just deflection
- +Achieves high conversation resolution rates by AI (76%)
- +Provides seamless transition between AI and human agents
- +Offers easy customization for business users with plain English "Guides"
- +Integrates customer history across all communication channels for context
- +Quick setup, getting up and running in days, not months
Limitations
- -Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
- -Pricing is not transparent and requires direct contact for a demo/quote
- -No explicit mention of advanced analytics or reporting features beyond basic metrics
- -Requires integration with existing CX platforms or systems for full functionality
Frequently Asked Questions
Your Actions
Dimension Scores
Ease of Use7/10
Output Quality8/10
Value for Money5/10
Customization5/10
Support7/10
Integration4/10
Task Scores
Multi Channel Support
9
Auto Resolution
8
Live Chat
8
Sentiment Analysis
8
Customer Satisfaction
8
Ticket Management
7
Knowledge Base
7
Escalation Rules
7
Trust Score
65/100
Fair
Based on 7 verified signals
Trust Signals
Verified CompanyGladly Software, Inc.
Notable CustomersTUMI, Ulta, UGG +7
User Base500M+
Funding$15M
Team Size11-50
Status PageView
Data Residency
Quick Stats
Agent TypeAssistant
Memorylong term
Planningbasic
CategoryCustomer Support
PlatformsWEB, API
Views1
Reviews0
LaunchedJan 2018
Setup Timedays
Status
active
Company & Links