Aircall vs LiveChat

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Aircall

Evolve customer communications with AI that handles interactions end-to-end.

Paid

80% verification coverage

LiveChat

Text, Inc.

Live chat software with AI that helps businesses connect with customers and drive sales.

Paid

77% verification coverage

Trust & Reliability

Aircall

Uptime:99.98%Status page

Users:10K-100K

Customers (per vendor):Burton, Lokalise, Pipedrive +7

GDPR

SOC 2

HIPAA

LiveChat

Uptime:99.94%Status page

Users:10K-100K

Customers (per vendor):Wembley Stadium, Nuvoo, Milano Cortina 2026 +7

GDPR

SOC 2

HIPAA

Overall Winner: Aircall

8.3/10 vs LiveChat at 7.5/10

Leads in:

Integration

Compliance & Data Protection

Customization

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Aircall

8.3

avg score

LiveChat

7.5

avg score

Aircall leads overall — particularly in Integration.

Based on 6 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Aircall

8.3 / 10

Aircall

Best For

SMBs evolving customer communications

Enterprise teams seeking scalable customer service

Sales teams managing outbound campaigns

Support teams handling inbound calls

LiveChat

Best For

Small teams earning their first revenue from chat

Scaling teams that want chat to drive revenue

Enterprise operations needing custom AI and dedicated support

B2B SaaS companies looking to enhance customer service

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Aircall is best for

🤖Automation & Agents7.0🎵Audio & Voice6.5💻Coding & Dev6.0

LiveChat is best for

💻Coding & Dev8.0✍️Writing & Content6.0🎨Image & Design6.0

Filter by your use case:

Limitations

Aircall

Cons

Minimum of 3 licenses required for Essentials and Professional plans
SMS and MMS business text messaging rates vary by country
International outbound calls require contacting sales for rates on Essentials and Professional plans
AI Messaging Agents and AI Assist Pro are paid add-ons
Call recording access is limited to 6 months in dashboard for Essentials and Professional plans
Analytics data history is limited to 6 months for Essentials and Professional plans

LiveChat

Cons

Extra AI resolutions and API calls incur additional costs beyond base plans
Features and capabilities are part of Text plans, not legacy LiveChat subscriptions
Custom integrations via API may require development

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Aircall

8.3

/ 10

Your pick

LiveChat

7.5

/ 10

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Aircall

7.0

LiveChat

7.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Aircall

8.0▲ +1.0

LiveChat

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

Aircall

8.0▲ +1.0

LiveChat

7.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Aircall

10.0▲ +2.0

LiveChat

8.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Aircall

9.0▲ +1.0

LiveChat

8.0

Performance

Calculated

Latency + throughput speed

Aircall

8.0

LiveChat

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Aircall

—

LiveChat

—

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Aircall

Task

LiveChat

4.0

Ticket Management

5.0

8.0

Auto Resolution

5.0

4.0

Knowledge Base

5.0

4.0

Live Chat

10.0

7.0

Sentiment Analysis

5.0

7.0

Escalation Rules

7.0

8.0

Multi Channel Support

8.0

4.0

Response Templates

9.0

6.0

Sla Tracking

4.0

3.0

Customer Satisfaction

8.0

4.0

Lead Scoring

3.0

2.0

Pipeline Management

2.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Aircall and LiveChat?

Aircall — "Evolve customer communications with AI that handles interactions end-to-end". LiveChat — "Live chat software with AI that helps businesses connect with customers and drive sales". The Features section on this page compares them side by side.

Who is Aircall best for compared with LiveChat?

Aircall is best for SMBs evolving customer communications; and for Enterprise teams seeking scalable customer service. LiveChat is best for Small teams earning their first revenue from chat; and for Scaling teams that want chat to drive revenue.

How does the pricing of Aircall compare with LiveChat?

Aircall is paid, paid plans start at $100/month, offers a free trial. LiveChat is paid, offers a free trial. Always verify current pricing with the vendor.

Does Aircall or LiveChat have a free plan?

Aircall lists no free plan and offers a free trial. LiveChat lists no free plan and offers a free trial. Always verify current pricing with the vendor.

Do Aircall and LiveChat offer an API?

Aircall offers a public API. LiveChat offers a public API.

Explore Alternatives

Aircall Alternatives

Tools similar to Aircall

LiveChat Alternatives

Tools similar to LiveChat

Compare More AI Tools

Use our comparison tool to compare up to 5 AI tools side-by-side with AI-powered recommendations.