Chatbase vs Tidio
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Chatbase
Users:10K-100K
Customers (per vendor):Sage, Chuck E Cheese, Miele +7
GDPR
SOC 2
Too Close to Call
Tidio (7.3) vs Chatbase (7.0) — difference of 0.3 points
AI Comparison Summary
Chatbase
7.0
avg score
Tidio
7.3
avg score
Tidio leads overall.
Based on 6 dimensions
How scores are calculatedOverall Winner
Tidio
7.3 / 10
Chatbase
Best For
Automating customer support interactions
Providing personalized customer answers
Escalating complex queries to human agents
Integrating AI agents with existing business tools
Not Ideal For
Users seeking a simple, single-purpose chatbot without integrations
Businesses requiring on-premise deployment for their AI agents
Individuals or very small teams with minimal customer interaction needs
Tidio
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Not Ideal For
Businesses requiring highly complex, custom-built AI models beyond a conversational agent.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a completely open-source solution for their customer service stack.
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Chatbase is best for
🤖Automation & Agents8.0💬Chat & Conversation7.0🔍Research7.0
Tidio is best for
💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6
Filter by your use case:
Pros & Cons
ChatbasePros
- Purpose-built for LLMs to handle complex queries effectively
- Designed for simplicity, allowing non-technical users to deploy AI agents
- Robust enterprise-grade security with SOC 2 Type II and GDPR compliance
- Seamless integration with popular business tools like Zendesk and Salesforce
- Supports over 80 languages for global customer engagement
- Offers a free tier with no credit card required to get started
Cons
- Specific pricing details for paid tiers are not publicly available without logging in
- No explicit mention of offline mode for agents
- Requires active internet connection for real-time data sync and AI model access
- Limited information on advanced customization options beyond basic configurations
- No explicit mention of a public community forum for user support
TidioPros
- Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
- Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
- Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
- Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
- Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
- Includes advanced analytics to monitor team performance and AI effectiveness.
Cons
- Free plan has limited billable conversations and Flows visitors.
- Advanced features like custom branding and dedicated support are only available on higher-tier plans.
- Mobile SDK and SSO are exclusive to the Premium enterprise plan.
- The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
- Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Chatbase
7.0
/ 10
Tidio
7.3
/ 10
Your pick
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Chatbase
8.0▲ +1.0
Tidio
7.0
Output Quality
AIQuality and accuracy of generated results
Chatbase
8.0
Tidio
8.0
Value for Money
AICost vs. features and output quality
Chatbase
7.0
Tidio
8.0▲ +1.0
Customizability
CalculatedAbility to tailor to specific needs
Chatbase
5.0
Tidio
6.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Chatbase
6.0
Tidio
7.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Chatbase
8.0
Tidio
8.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Chatbase
Task
Tidio
2.07.0
Ticket Management
8.09.0
Auto Resolution
7.08.0
Knowledge Base
7.09.0
Live Chat
6.06.0
Sentiment Analysis
9.07.0
Escalation Rules
8.08.0
Multi Channel Support
7.07.0
Response Templates
3.06.0
Sla Tracking
7.07.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Chatbase or Tidio?
Both are strong options. Chatbase has a rating of 0.0/5 (0 reviews), while Tidio has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Chatbase cheaper than Tidio?
Chatbase starts at free (freemium model). Tidio starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.
What are the main differences between Chatbase and Tidio?
Chatbase — "Build & deploy AI support agents for exceptional customer experiences". Tidio — "Scale customer service with AI and human alignment for fast, reliable support.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.