Does Cognigy or Crisp have a free plan?

Cognigy is a paid tool. Crisp is available for free with a free trial. Always verify current pricing directly with the vendor.

Cognigy vs Crisp

Q: Can I use Cognigy and Crisp together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Cognigy and Crisp with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Cognigy

Cognigy GmbH

AI-first CX, made real. Deliver fast, personalized, and exceptional service.

0.0(0)

ENTERPRISE

91% data quality

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Cognigy

Users:1K-10K

Customers (per vendor):Toyota, Lufthansa, DHL +6

GDPR

Crisp

Overall Winner: Crisp

7.3/10 vs Cognigy at 6.5/10

Leads in:

Value for Money

Integrations

Ease of Use

AI Comparison Summary

Cognigy

6.5

avg score

Crisp

7.3

avg score

Crisp leads overall — particularly in Value for Money.

Based on 6 dimensions

How scores are calculated

Overall Winner

Crisp

7.3 / 10

Cognigy

Best For

Large enterprises seeking to automate customer service

Organizations needing to improve contact center efficiency

Businesses requiring multimodal (voice and chat) customer interactions

Companies focused on enhancing human agent performance with AI assistance

Not Ideal For

Small businesses or startups with limited budgets

Individuals or small teams looking for a simple, off-the-shelf chatbot

Use cases outside of customer service automation

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Cognigy is best for

🤖Automation & Agents9.0🎧Customer Support7.6💬Chat & Conversation7.0

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Filter by your use case:

Pros & Cons

Cognigy

Pros

Enterprise-grade scalability for high interaction volumes
Comprehensive omnichannel support (voice, chat, messaging)
Enhances human agent productivity with AI Copilot
Strong focus on data privacy and GDPR compliance
Extensive integrations with leading contact center platforms
Advanced AI capabilities including Knowledge AI and Agentic AI

Cons

No public pricing information, likely high cost for smaller businesses
Requires significant implementation and configuration for complex use cases
No explicit mention of SDKs for custom development
No explicit mention of SSO/OAuth/Webhooks

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Cognigy

6.5

/ 10

Crisp

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Cognigy

6.0

Crisp

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Cognigy

8.0▲ +1.0

Crisp

7.0

Value for Money

Cost vs. features and output quality

Cognigy

5.0

Crisp

8.0▲ +3.0

Customizability

Calculated

Ability to tailor to specific needs

Cognigy

6.0

Crisp

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Cognigy

7.0

Crisp

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Cognigy

7.0

Crisp

8.0▲ +1.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Cognigy

Task

Crisp

7.0

Ticket Management

8.0

Auto Resolution

8.0

7.0

Knowledge Base

8.0

7.0

Live Chat

9.0

7.0

Sentiment Analysis

6.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

7.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Cognigy or Crisp?

Both are strong options. Cognigy has a rating of 0.0/5 (0 reviews), while Crisp has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Cognigy cheaper than Crisp?

Cognigy starts at free (enterprise model). Crisp starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Cognigy and Crisp?

Cognigy — "AI-first CX, made real. Deliver fast, personalized, and exceptional service.". Crisp — "Augment your customer experience with AI-first support for teams.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Cognigy and Crisp together?

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