Cognigy can: AI Agents for Voice, AI Agents for Chat & Messaging, AI-Powered Agent Assist, Knowledge AI for enterprise data. Best for: Enterprise contact centers scaling customer service with AI Agents.

How much does Cognigy cost?

Cognigy uses enterprise pricing. Contact their sales team for a custom quote.

No, Cognigy is a paid tool. Pricing is custom — contact their sales team for a quote.

Does Cognigy have an API?

Yes, Cognigy offers a public API for developers to integrate its capabilities into custom applications and workflows.

What platforms does Cognigy support?

Cognigy is available on web, and API.

What languages does Cognigy support?

Cognigy supports 4 languages: English, German, Korean, Japanese.

Does Cognigy work offline?

Yes, Cognigy supports offline use — you can run it without an active internet connection.

Cognigy

Q: Who is Cognigy for?

Cognigy is designed for Enterprise contact centers scaling customer service with AI Agents; Large organizations automating customer interactions across voice and chat channels; Businesses seeking to improve agent productivity with AI-powered assistance.

Verified

AI-Native

Acquired by NICE (2025) — still available under its own name.

Most customizable

Enterprise customer service AI for voice and chat

SOC 2 Type II

GDPR

HIPAA

ISO 27001

Public status page

Last updated: Oct 10, 2026

Enterprise

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cognigy.com

Visit cognigy.com

Quick Answer

NiCE Cognigy runs AI Agents for voice, chat and agent assist inside contact centers built on Genesys, Avaya, AWS and more. It offers NLU and LLM-powered knowledge AI, and is fluent in over 100 languages. Best for large enterprises seeking to automate customer interactions and empower service agents with AI.

About Cognigy

Cognigy is an enterprise customer service AI platform that enables organizations to deploy AI Agents for voice and chat. It offers advanced NLU, AI orchestration, and agent assist functionalities to deliver instant, personalized support in over 100 languages. Cognigy integrates seamlessly with existing enterprise systems and is designed for large-scale customer experience automation.

What Makes It UniqueAI

Cognigy provides a unified platform for building and managing agentic AI workforces, combining conversational AI and generative AI to automate complex customer service interactions across voice and chat channels, with a strong focus on enterprise-grade security and compliance.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Enterprise contact centers scaling customer service with AI Agents

Large organizations automating customer interactions across voice and chat channels

Businesses seeking to improve agent productivity with AI-powered assistance

Global enterprises needing personalized CX in multiple languages

Companies in regulated industries requiring secure and compliant AI solutions

Pricing Overview

Type

Enterprise

Dimension Scores

· 6.5 avg

How good it is, across universal quality axes

Ease of Use4/10

Customization8/10

Support5/10

Integration9/10

Compliance & Data Protection5/10

Performance8/10

AI-analyzed from product data·High confidenceHow we score

Task Scores

· 6.0 avg

What it can do, per category it works in · showing 6 of 10 tasks scoring 5+

Api Integration9/10

Multi Language9/10

Channel Deployment8/10

Handoff To Human8/10

Analytics Dashboard7/10

Testing Tools7/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Voice

Agent

Automation

Data Analysis

Embedding

Compliance audit trail

11 events

ISO 27001
ISO 27001 certified
11mo ago · 2025-11-10 · source
ISO 27701
ISO 27701 certified
11mo ago · 2025-11-10 · source
ISO 42001
ISO 42001:2023 certified
11mo ago · 2025-11-10 · source
TISAX
TISAX Assessment Level 2 completed
11mo ago · 2025-11-10 · source
SOC 2
SOC 2 Type 2 report received
11mo ago · 2025-11-10 · source
BSI C5
BSI C5:2020 standard audit completed
11mo ago · 2025-11-10 · source
PCI DSS
PCI-DSS compliance ensured
11mo ago · 2025-11-10 · source
HIPAA
HIPAA compliance ensured
11mo ago · 2025-11-10 · source
GDPR
GDPR compliance ensured
11mo ago · 2025-11-10 · source
CCPA
CCPA compliance ensured
11mo ago · 2025-11-10 · source
CSA STAR
CAIQv4.0.3 STAR Security Questionnaire completed
11mo ago · 2025-11-10 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Base Models

GPT-5.6 Gemini 3 Pro

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Not disclosed

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

33 connections

AvayaNative

Integrates with Avaya contact center solutions

AWSNative

Connects with Amazon Connect for cloud contact centers

GenesysNative

Integrates with Genesys Cloud for contact center operations

Nice CxoneNative

Integrates with NiCE CXone for experience management

MicrosoftNative

Integrates with Microsoft platforms for AI agents

8x8Native

Integrates with 8x8 contact center solutions

AWS BedrockAPI

Supports LLM options from AWS Bedrock

OpenAIAPI

Supports LLM options from OpenAI

Auto-updated

Video

Trust Score

100/100

Excellent

Based on 15 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38

VerifiedYes

GDPRYes

SOC 2 reportYes

SOC 2 Type IIYes

ISO 27001/27701/42001Yes

HIPAAYes

Human ReviewYes

Operational25/25

Status PageYes

Data ResidencyEU, US, Australia

Reliability10/10

Uptime (measured)99.99%

Market Proof10/10

Notable CustomersLufthansa, Toyota, DHL

Company17/17

Company ListedYes

Team Size201-500

User Base1M-10M

FundingAcquired

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

Subprocessor List (GDPR Art. 28)

https://trust.cognigy.com/subprocessors