Does Cognigy or Gorgias AI have a free plan?

Cognigy is a paid tool. Gorgias AI is a paid tool with a free trial. Always verify current pricing directly with the vendor.

Cognigy vs Gorgias AI

Q: Can I use Cognigy and Gorgias AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Cognigy and Gorgias AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Cognigy

Cognigy GmbH

AI-first CX, made real. Deliver fast, personalized, and exceptional service.

0.0(0)

ENTERPRISE

91% data quality

Gorgias AI

Gorgias

Sell more and resolve support inquiries with Conversational AI

0.0(0)

PAID

96% data quality

Trust & Reliability

Cognigy

Users:1K-10K

Customers (per vendor):Toyota, Lufthansa, DHL +6

GDPR

Gorgias AI

Overall Winner: Gorgias AI

7.5/10 vs Cognigy at 6.5/10

Leads in:

Support

Integrations

Ease of Use

AI Comparison Summary

Cognigy

6.5

avg score

Gorgias AI

7.5

avg score

Gorgias AI leads overall — particularly in Value for Money.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gorgias AI

7.5 / 10

Cognigy

Best For

Large enterprises seeking to automate customer service

Organizations needing to improve contact center efficiency

Businesses requiring multimodal (voice and chat) customer interactions

Companies focused on enhancing human agent performance with AI assistance

Not Ideal For

Small businesses or startups with limited budgets

Individuals or small teams looking for a simple, off-the-shelf chatbot

Use cases outside of customer service automation

Gorgias AI

Best For

Automating customer support for ecommerce businesses

Increasing sales through proactive chat and product recommendations

Centralizing customer conversations across multiple channels

Managing customer orders and subscriptions efficiently

Not Ideal For

Businesses not in the ecommerce sector

Companies seeking a free or very low-cost customer support solution

Organizations that require extensive offline support capabilities

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Cognigy is best for

🤖Automation & Agents9.0🎧Customer Support7.6💬Chat & Conversation7.0

Gorgias AI is best for

🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2

Filter by your use case:

Pros & Cons

Cognigy

Pros

Enterprise-grade scalability for high interaction volumes
Comprehensive omnichannel support (voice, chat, messaging)
Enhances human agent productivity with AI Copilot
Strong focus on data privacy and GDPR compliance
Extensive integrations with leading contact center platforms
Advanced AI capabilities including Knowledge AI and Agentic AI

Cons

No public pricing information, likely high cost for smaller businesses
Requires significant implementation and configuration for complex use cases
No explicit mention of SDKs for custom development
No explicit mention of SSO/OAuth/Webhooks

Gorgias AI

Pros

Resolves up to 60% of support inquiries instantly with AI Agent
Increases conversions by 2.5x with tailored product recommendations
Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
Unifies all customer communication channels into a single inbox
Offers flexible pricing based on ticket volume, not user seats
Provides comprehensive analytics including revenue and automation statistics

Cons

Pricing can become complex with overage fees for both tickets and AI agent interactions
Voice and SMS channels are available as add-ons, incurring additional costs
No explicit mention of advanced AI model customization beyond tone of voice
Primarily focused on ecommerce, may not be suitable for other business types

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Cognigy

6.5

/ 10

Gorgias AI

7.5

/ 10

Clear winner

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Cognigy

6.0

Gorgias AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Cognigy

8.0

Gorgias AI

8.0

Value for Money

Cost vs. features and output quality

Cognigy

5.0

Gorgias AI

7.0▲ +2.0

Customizability

Calculated

Ability to tailor to specific needs

Cognigy

6.0

Gorgias AI

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Cognigy

7.0

Gorgias AI

8.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Cognigy

7.0

Gorgias AI

8.0▲ +1.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Cognigy

Task

Gorgias AI

7.0

Ticket Management

9.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

9.0

7.0

Live Chat

8.0

7.0

Sentiment Analysis

7.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

8.0

6.0

Sla Tracking

7.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Cognigy or Gorgias AI?

Both are strong options. Cognigy has a rating of 0.0/5 (0 reviews), while Gorgias AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Cognigy cheaper than Gorgias AI?

Cognigy starts at free (enterprise model). Gorgias AI starts at $10/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Cognigy and Gorgias AI?

Cognigy — "AI-first CX, made real. Deliver fast, personalized, and exceptional service.". Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Cognigy and Gorgias AI together?

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