Comm100 AI vs Gorgias AI
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Comm100 AI
Users:500M+
Customers (per vendor):Stanford, UBC, CrunchEquation +6
GDPR
SOC 2
Too Close to Call
Gorgias AI (7.5) vs Comm100 AI (7.2) — difference of 0.3 points
AI Comparison Summary
Comm100 AI
7.2
avg score
Gorgias AI
7.5
avg score
Gorgias AI leads overall.
Based on 6 dimensions
How scores are calculatedOverall Winner
Gorgias AI
7.5 / 10
Comm100 AI
Best For
Automating customer support with AI agents
Empowering human agents with AI assistance
Managing omnichannel customer interactions efficiently
Providing secure and compliant support in regulated industries
Not Ideal For
Individuals or very small businesses needing a free, basic chat widget without advanced AI or omnichannel features
Teams specifically looking for a purely open-source customer service solution
Users who require a standalone AI chatbot without a broader customer service platform integration
Gorgias AI
Best For
Automating customer support for ecommerce businesses
Increasing sales through proactive chat and product recommendations
Centralizing customer conversations across multiple channels
Managing customer orders and subscriptions efficiently
Not Ideal For
Businesses not in the ecommerce sector
Companies seeking a free or very low-cost customer support solution
Organizations that require extensive offline support capabilities
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Comm100 AI is best for
🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2
Gorgias AI is best for
🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2
Filter by your use case:
Pros & Cons
Comm100 AIPros
- Comprehensive AI suite for automation, assistance, and insights across the support lifecycle
- Unified omnichannel platform combining live chat, ticketing, voice, and more into one console
- Strong security and compliance certifications including HIPAA, SOC, PCI, ISO, and GDPR
- Flexible deployment options including cloud and on-premise solutions
- Highly customizable live chat interface, routing, and proactive campaigns
- Free 30-day trial available for most modules to test capabilities
Cons
- Pricing is per agent per month, which can become costly for very large teams without custom enterprise deals
- Advanced AI features like AI Agent and AI Insights require separate pricing or custom quotes beyond base plans
- Requires separate licenses for each live chat agent, increasing per-user cost
- No explicit mention of a permanently free tier for core features beyond the trial period
- A security incident related to the desktop app was reported in 2022, though mitigated
Gorgias AIPros
- Resolves up to 60% of support inquiries instantly with AI Agent
- Increases conversions by 2.5x with tailored product recommendations
- Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
- Unifies all customer communication channels into a single inbox
- Offers flexible pricing based on ticket volume, not user seats
- Provides comprehensive analytics including revenue and automation statistics
Cons
- Pricing can become complex with overage fees for both tickets and AI agent interactions
- Voice and SMS channels are available as add-ons, incurring additional costs
- No explicit mention of advanced AI model customization beyond tone of voice
- Primarily focused on ecommerce, may not be suitable for other business types
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Comm100 AI
7.2
/ 10
Gorgias AI
7.5
/ 10
Your pick
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Comm100 AI
7.0
Gorgias AI
7.0
Output Quality
AIQuality and accuracy of generated results
Comm100 AI
8.0
Gorgias AI
8.0
Value for Money
AICost vs. features and output quality
Comm100 AI
6.0
Gorgias AI
7.0▲ +1.0
Customizability
CalculatedAbility to tailor to specific needs
Comm100 AI
7.0
Gorgias AI
7.0
Support & Ecosystem
AIDocumentation, community, and support quality
Comm100 AI
7.0
Gorgias AI
8.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Comm100 AI
8.0
Gorgias AI
8.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Comm100 AI
Task
Gorgias AI
8.09.0
Ticket Management
9.08.0
Auto Resolution
8.09.0
Knowledge Base
9.08.0
Live Chat
8.07.0
Sentiment Analysis
7.08.0
Escalation Rules
9.09.0
Multi Channel Support
7.08.0
Response Templates
6.07.0
Sla Tracking
8.07.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Comm100 AI or Gorgias AI?
Both are strong options. Comm100 AI has a rating of 0.0/5 (0 reviews), while Gorgias AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Comm100 AI cheaper than Gorgias AI?
Comm100 AI starts at $31/month (paid model) with a free trial. Gorgias AI starts at $10/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.
What are the main differences between Comm100 AI and Gorgias AI?
Comm100 AI — "AI-powered omnichannel customer service platform for efficient, personalized support.". Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.