Crisp vs Chatbase

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed August 2026

Crisp

Crisp IM SAS

The AI Customer Support Platform for Every Business

Freemium

79% verification coverage

Chatbase

Chatbase, Inc.

Conversational AI agents for customer experience

Freemium

83% verification coverage

Trust & Reliability

Crisp

Users:100K-1M

Customers (per vendor):Decathlon, B&B Hotels, Emma +5

GDPR

Chatbase

Uptime:99.99%Status page

Users:10K-100K

Customers (per vendor):Dolby, Pearson, Roche +7

GDPR

SOC 2

HIPAA

Overall Winner: Chatbase

7.8/10 vs Crisp at 7.3/10

Leads in:

Compliance & Data Protection

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Crisp

7.3

avg score

Chatbase

7.8

avg score

Chatbase leads overall — particularly in Compliance & Data Protection.

Based on 6 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Chatbase

7.8 / 10

Crisp

Best For

Solopreneurs and entrepreneurs needing a shared inbox

Early-stage companies improving customer service

Small companies requiring a full-featured support platform

Medium-sized businesses seeking AI-powered omnichannel support

Chatbase

Best For

Enterprise CX teams scaling AI support across channels

Retail and e-commerce businesses automating shopper inquiries and sales guidance

Technology companies embedding identity-verified AI agents in their products and docs

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Crisp is best for

🎧Customer Support6.8💬Chat & Conversation6.5🤖Automation & Agents6.0

Chatbase is best for

🎧Customer Support7.8🔍Research7.0💻Coding & Dev6.0

Filter by your use case:

Limitations

Crisp

Cons

Additional features like paid integrations or more than 20 agents may incur extra costs
VAT is not included in plan prices for businesses outside the EU
Data retention for account information is a maximum of 12 months if inactive
System logs, including IP addresses, are kept for a maximum of one year
Marketing data is kept for up to three years
Job recruitment information is erased within three months if not hired
Anonymous data cannot be deleted as users cannot be re-identified

Chatbase

Cons

Free plan agents are deleted after 14 days of inactivity
Limited message credits on lower-tier plans
Advanced features like SSO and audit logs are exclusive to the Enterprise plan
Pricing scales significantly with message credits and members

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Crisp

7.3

/ 10

Chatbase

7.8

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Crisp

8.0

Chatbase

8.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Crisp

7.0

Chatbase

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

Crisp

6.0

Chatbase

6.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Crisp

10.0

Chatbase

10.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Crisp

5.0

Chatbase

8.0▲ +3.0

Performance

Calculated

Latency + throughput speed

Crisp

8.0

Chatbase

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Crisp

—

Chatbase

—

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Crisp

Task

Chatbase

7.0

Ticket Management

8.0

Auto Resolution

7.0

8.0

Knowledge Base

7.0

9.0

Live Chat

7.0

4.0

Sentiment Analysis

6.0

7.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

4.0

Sla Tracking

7.0

Customer Satisfaction

7.0

2.0

Lead Scoring

3.0

Pipeline Management

5.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Crisp and Chatbase?

Crisp — "The AI Customer Support Platform for Every Business". Chatbase — "Conversational AI agents for customer experience". The Features section on this page compares them side by side.

Who is Crisp best for compared with Chatbase?

Crisp is best for Solopreneurs and entrepreneurs needing a shared inbox; and for Early-stage companies improving customer service. Chatbase is best for Enterprise CX teams scaling AI support across channels; and for Retail and e-commerce businesses automating shopper inquiries and sales guidance.

How does the pricing of Crisp compare with Chatbase?

Crisp is freemium, includes a free plan, paid plans start at $45/month, offers a free trial. Chatbase is freemium, includes a free plan, paid plans start at $40/month. Always verify current pricing with the vendor.

Does Crisp or Chatbase have a free plan?

Crisp has a free plan and offers a free trial. Chatbase has a free plan. Always verify current pricing with the vendor.

Do Crisp and Chatbase offer an API?

Crisp offers a public API. Chatbase offers a public API.

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