Does Crisp or Haptik have a free plan?

Crisp is available for free with a free trial. Haptik is a paid tool. Always verify current pricing directly with the vendor.

Crisp vs Haptik

Q: Can I use Crisp and Haptik together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Crisp and Haptik with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Haptik

Jio Haptik Technologies Limited

AI Agents for Human-Like, Scalable Customer Experiences

0.0(0)

PAID

87% data quality

Trust & Reliability

Crisp

Users:100K-1M

Customers (per vendor):Emma, Decathlon, Refugiees +5

GDPR

Haptik

Too Close to Call

Crisp (7.3) vs Haptik (7.2) — difference of 0.2 points

AI Comparison Summary

Crisp

7.3

avg score

Haptik

7.2

avg score

Crisp leads overall — particularly in Customizability.

Haptik has an edge in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Crisp

7.3 / 10

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

Haptik

Best For

Automating customer service across multiple channels for large enterprises

Driving sales and product recommendations through AI agents

Streamlining booking and reservation processes with AI

Qualifying leads and personalizing engagement at scale

Not Ideal For

Individual users or small businesses with limited budgets

Companies looking for a simple, off-the-shelf chatbot without deep customization

Developers seeking an open-source framework for building agents from scratch

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Haptik is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8

Filter by your use case:

Pros & Cons

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Haptik

Pros

Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
Supports over 100 languages for global communication.

Cons

Pricing is enterprise-focused, likely not suitable for small businesses or startups.
Requires significant enterprise data for optimal fine-tuning and accuracy.
Implementation may require integration with existing complex enterprise systems.
No explicit mention of a free tier or trial for direct self-service.

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Crisp

7.3

/ 10

Your pick

Haptik

7.2

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Crisp

7.0▲ +1.0

Haptik

6.0

Output Quality

Quality and accuracy of generated results

Crisp

7.0

Haptik

8.0▲ +1.0

Value for Money

Cost vs. features and output quality

Crisp

8.0▲ +1.0

Haptik

7.0

Customizability

Calculated

Ability to tailor to specific needs

Crisp

7.0▲ +2.0

Haptik

5.0

Support & Ecosystem

Documentation, community, and support quality

Crisp

7.0

Haptik

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Crisp

8.0

Haptik

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Crisp

Task

Haptik

8.0

Ticket Management

7.0

8.0

Auto Resolution

8.0

Knowledge Base

7.0

9.0

Live Chat

8.0

6.0

Sentiment Analysis

7.0

Escalation Rules

7.0

8.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

7.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Crisp or Haptik?

Both are strong options. Crisp has a rating of 0.0/5 (0 reviews), while Haptik has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Crisp cheaper than Haptik?

Crisp starts at free (freemium model) with a free trial. Haptik starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Crisp and Haptik?

Crisp — "Augment your customer experience with AI-first support for teams.". Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Crisp and Haptik together?

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