Haptik can: AI Customer Service Agent, AI Sales Agent, AI Booking Agent, AI Lead Qualification Agent. Best for: Enterprise CX teams handling large volumes of phone and chat queries.

How much does Haptik cost?

Haptik uses enterprise pricing. Contact their sales team for a custom quote.

No, Haptik is a paid tool. Pricing is custom — contact their sales team for a quote.

Does Haptik have an API?

Haptik does not currently offer a public API. Check the official website for the latest developer options.

What platforms does Haptik support?

Haptik is available on web, mobile, API, Microsoft Teams, and Slack.

Does Haptik work offline?

No, Haptik requires an active internet connection to function.

Haptik

Q: Who is Haptik for?

Haptik is designed for Enterprise CX teams handling large volumes of phone and chat queries; Mid-market to enterprise businesses looking to automate sales and lead qualification; Companies in retail, travel, fintech, and healthcare seeking scalable AI agents.

AI-Native

Acquired by Reliance Jio (2019) — still available under its own name.

Easiest to use

Best output quality

Most customizable

Build Enterprise-Grade Customer Experience AI Agents

Global

Last updated: Aug 28, 2026

Enterprise

Visit Site

haptik.ai

Visit haptik.ai

Quick Answer

Haptik is an enterprise-grade conversational AI platform for building human-like customer experience agents. It supports over 100 languages and integrates with platforms like WhatsApp, Salesforce, and Zendesk. Best for large enterprises in retail, fintech, and healthcare automating customer service, sales, and support. Pricing is custom for enterprise clients.

About HaptikAI

Haptik provides conversational AI agents that understand, interact, and enhance customer experiences across various channels. It offers flexible model selection, omnichannel engagement, and multilingual support for high-impact use cases. Haptik is designed for enterprises seeking to automate customer service, sales, and support with scalable AI solutions.

What Makes It UniqueAI

Haptik offers an AI Agent Builder that allows enterprises to experiment with leading AI models like GPT, Llama, and Claude, combined with RAG systems for maximum accuracy using enterprise knowledge bases. It also provides advanced caching to optimize LLM calls and reduce costs.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Enterprise CX teams handling large volumes of phone and chat queries

Mid-market to enterprise businesses looking to automate sales and lead qualification

Companies in retail, travel, fintech, and healthcare seeking scalable AI agents

Organizations needing to integrate AI agents with existing CRM and live chat tools

Enterprises requiring robust security and compliance for conversational AI solutions

Consider Alternatives If

Small businesses or startups seeking self-serve, low-cost AI solutions

Individuals or small teams without complex integration needs

Users looking for a simple, off-the-shelf chatbot without extensive customization

Pricing Overview

Type

Enterprise

Dimension Scores

· 6.3 avg

How good it is, across universal quality axes

Ease of Use6/10

Output Quality8/10

Value for Money5/10

Customization2/10

Support7/10

Integration10/10

Accuracy & Reliability8/10

Compliance & Data Protection3/10

Performance8/10

AI-analyzed from product data·Medium confidenceHow we score

Task Scores

· 7.3 avg

What it can do, on category-specific tasks

Multi Channel Support9/10

Auto Resolution8/10

Live Chat8/10

Ticket Management7/10

Knowledge Base7/10

Sentiment Analysis7/10

Escalation Rules7/10

Response Templates7/10

Customer Satisfaction7/10

Sla Tracking6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities

Chat

Voice

Data Analysis

Automation

Agent

RAG

Fine-Tuning

Browsing

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Base Models

Llama 3.3

Model Weight Availability

Closed API (no weights)

Training Data Provenance

Mixed (public + licensed + synthetic)

Relevant to EU AI Act Art. 53 / Annex XI (GPAI)

Integrations & Connections

30 connections

+26

HubSpot

The HubSpot Customer Platform — software & tools for your business

View

WhatsAppNative

Integrate your WhatsApp API with Haptik and build a chatbot

InstagramNative

Engage with users, recommend products & drive conversions through Instagram

Facebook MessengerNative

Sell products, offer support & improve user retention with FB virtual assistants

Google Business MessagesNative

Ace customer engagement from entry points on Google Maps and Search

SmsNative

Reduce call-center engagements and save costs with easy deflection to SMS

Microsoft TeamsNative

Create an Intelligent Virtual Assistant for your Microsoft Teams account

Line MessengerNative

Find new customers, drive more sales, amplify engagement on LINE

Auto-updated

Build a Stack

Trust Score

70/100

Good

Based on 7 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified8/38

Human ReviewYes

Operational35/35

Data ResidencyIndia

Market Proof10/10

Notable CustomersPepperfry, PVR INOX, Tira

Company17/17

Company ListedYes

Team Size201-500

User Base100K-1M

FundingAcquired

Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Not Good For, Pros, Quick Answer, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier

Unclassified

EU AI Act Article 50 Disclosure

Not declared

COPPA Compliance (US under-13)

Not declared