Haptik provides conversational AI agents that deliver human-like customer experiences across various channels like WhatsApp, Voice, and Web, designed for enterprise-scale automation.

How much does Haptik cost?

Haptik offers enterprise-level pricing, which is custom and requires contacting their sales team for a demo and quote.

What can Haptik AI Agents do?

Haptik AI Agents can handle customer service, drive sales with recommendations, manage bookings, qualify leads, and automate phone calls with multilingual support and seamless human handoff.

Does Haptik support human agents?

Yes, Haptik is designed for AI + Human collaboration, offering seamless handoff to human agents and an omnichannel agent inbox for high-touch scenarios.

Is Haptik open source?

No, Haptik is a proprietary enterprise platform, not an open-source solution.

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AI Tools

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Haptik

Enterprise-ready

Omnichannel CX

Voice AI Agents

Highly customizable

Robust security

Human-in-loop support

AI Agents for Human-Like, Scalable Customer Experiences

Last updated: Jun 4, 2026

PAID

haptik.ai

Quick Answer

Haptik is an enterprise-grade conversational AI platform that deploys autonomous AI agents for customer service, sales, booking, and lead qualification. It offers omnichannel engagement, multilingual support, and leverages enterprise data for human-like interactions. Best for large enterprises seeking scalable and intelligent customer experience automation. Pricing is enterprise-based.

About Haptik

Haptik provides conversational AI agents that understand, interact, and enhance customer experiences across various channels. It offers specialized agents for customer service, sales, booking, and lead qualification, leveraging enterprise data and advanced LLMs. Designed for large enterprises seeking scalable and intelligent customer engagement.

What Makes It Unique

Haptik combines a decade of conversational AI expertise with LLM-driven AI Agents, offering flexible model selection (GPT, Llama, Claude) and robust security compliance (ISO, GDPR, CCPA, FIPS 140-2) for enterprise-grade customer experience.

AI-extracted from public sources. May contain errors. Methodology ·

Are you Haptik? Claim listing

Use Cases & Target Users

Use Cases

Best For

Automating customer service across multiple channels for large enterprises

Driving sales and product recommendations through AI agents

Streamlining booking and reservation processes with AI

Qualifying leads and personalizing engagement at scale

Handling high volumes of phone queries with natural voice AI

Company Size

ENTERPRISE

Fit Score

Complexity

Advanced

Target Team Size

LARGE_TEAM

Target Skill Level

INTERMEDIATE

EXPERT

Key Features

Conversational AI agents for customer experience

Voice AI Agents for automating phone calls

AI Support Agent for streamlined support

AI Sales Agent for tailored recommendations and smart purchases

AI Booking Agent for driving bookings and reservations

AI Lead Qualification Agent for capturing qualified leads

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Webhook Support

Has Demo

Function Calling

Browser Extension

Sandbox Mode

Audit Logs

Free Plan

No Signup

Works Offline

Requires Host App

Framework

MCP Server

IDE Plugin

Inference API

SCIM Provisioning

Developer Access

API

ENTERPRISE

Deployment:

CLOUD

Uses models:2

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): No

HIPAA (as claimed): No

Trains on user data: No

Pros

+Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
+Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
+Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
+Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
+Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
+Supports over 100 languages for global communication.

Limitations

-Pricing is enterprise-focused, likely not suitable for small businesses or startups.
-Requires significant enterprise data for optimal fine-tuning and accuracy.
-Implementation may require integration with existing complex enterprise systems.
-No explicit mention of a free tier or trial for direct self-service.

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Base Models

GPTLlama 3.3Claude 3.5 Sonnet

Uses Models

Llama 3.3Claude 3.5 Sonnet