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Haptik
Enterprise-ready
Omnichannel CX
Voice AI Agents
Highly customizable
Robust security
Human-in-loop support
AI Agents for Human-Like, Scalable Customer Experiences
Last updated: Apr 25, 2026
PAID
haptik.ai
Quick Answer
Haptik is an enterprise-grade conversational AI platform that deploys autonomous AI agents for customer service, sales, booking, and lead qualification. It offers omnichannel engagement, multilingual support, and leverages enterprise data for human-like interactions. Best for large enterprises seeking scalable and intelligent customer experience automation. Pricing is enterprise-based.
About Haptik
Haptik provides conversational AI agents that understand, interact, and enhance customer experiences across various channels. It offers specialized agents for customer service, sales, booking, and lead qualification, leveraging enterprise data and advanced LLMs. Designed for large enterprises seeking scalable and intelligent customer engagement.
What Makes It Unique
Haptik combines a decade of conversational AI expertise with LLM-driven AI Agents, offering flexible model selection (GPT, Llama, Claude) and robust security compliance (ISO, GDPR, CCPA, FIPS 140-2) for enterprise-grade customer experience.
Use Cases & Target Users
Best For
Automating customer service across multiple channels for large enterprises
Driving sales and product recommendations through AI agents
Streamlining booking and reservation processes with AI
Qualifying leads and personalizing engagement at scale
Handling high volumes of phone queries with natural voice AI
Company Size
ENTERPRISE
Fit Score
Complexity
ADVANCED
Target Team Size
LARGE_TEAM
Target Skill Level
INTERMEDIATE
EXPERT
Key Features
Conversational AI agents for customer experience
Voice AI Agents for automating phone calls
AI Support Agent for streamlined support
AI Sales Agent for tailored recommendations and smart purchases
AI Booking Agent for driving bookings and reservations
AI Lead Qualification Agent for capturing qualified leads
Technical Specifications
API Available
SDK Available
MCP Compatible
Open Source
Team Features
SSO/Enterprise
Webhook Support
Has Demo
Deployment:
CLOUD
Compliance & Security
GDPR (as claimed)
Pros
- +Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
- +Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
- +Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
- +Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
- +Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
- +Supports over 100 languages for global communication.
Limitations
- -Pricing is enterprise-focused, likely not suitable for small businesses or startups.
- -Requires significant enterprise data for optimal fine-tuning and accuracy.
- -Implementation may require integration with existing complex enterprise systems.
- -No explicit mention of a free tier or trial for direct self-service.
Powered By
Base Models
GPTLlama 3.3Claude 3.5 Sonnet
Uses Models
Llama 3.3Claude 3.5 Sonnet
Decision Intelligence
Best For
Automating customer service across multiple channels for large enterprises
Driving sales and product recommendations through AI agents
Streamlining booking and reservation processes with AI
Qualifying leads and personalizing engagement at scale
Handling high volumes of phone queries with natural voice AI
Not Ideal For
Individual users or small businesses with limited budgets
Companies looking for a simple, off-the-shelf chatbot without deep customization
Developers seeking an open-source framework for building agents from scratch
Use cases outside of customer experience, sales, or lead generation
Frequently Asked Questions
Your Actions
Dimension Scores
Ease of Use6/10
Output Quality8/10
Value for Money7/10
Customization5/10
Support7/10
Integration10/10
Task Scores
Multi Channel Support
9
Auto Resolution
8
Live Chat
8
Customer Satisfaction
8
Ticket Management
7
Knowledge Base
7
Sentiment Analysis
7
Escalation Rules
7
Trust Score
52/100
Limited Data
Based on 7 data signals
Reflects publicly available data, not an independent audit
Social Proof10/40
Customers (per vendor website)P&G, Sephora, Hamleys +7
Company Strength25/25
Team Size201-500
Funding$12.2M
Company ListedJio Haptik Technologies Limited
Operational Trust12/20
Uptime SLA99.9%
Data ResidencyUS, EU, APAC
Compliance5/15
GDPR (as claimed)Yes
Switching & Migration
Migration Difficulty
Significant Effort
Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Live Chat
Quick Stats
Company & Links