Crisp vs HubSpot Service Hub

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed August 2026

Crisp

Crisp IM SAS

The AI Customer Support Platform for Every Business

Freemium

79% verification coverage

HubSpot Service Hub

HubSpot, Inc.

AI-Powered Customer Service Platform for Growing Teams

Freemium

81% verification coverage

Trust & Reliability

Crisp

Users:100K-1M

Customers (per vendor):Decathlon, B&B Hotels, Emma +5

GDPR

HubSpot Service Hub

Users:100K-1M

Customers (per vendor):Babbel, MYOB, Dickey's +4

GDPR

SOC 2

HIPAA

Too Close to Call

HubSpot Service Hub (7.7) vs Crisp (7.3) — difference of 0.3 points

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Crisp

7.3

avg score

HubSpot Service Hub

7.7

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Too close to call — it's a tie

Crisp

Best For

Solopreneurs and entrepreneurs needing a shared inbox

Early-stage companies improving customer service

Small companies requiring a full-featured support platform

Medium-sized businesses seeking AI-powered omnichannel support

HubSpot Service Hub

Best For

Small businesses and startups needing an all-in-one customer platform

Enterprises seeking integrated customer service with robust security and compliance

Customer support managers looking to improve ticket closure rates and NPS

Teams wanting to unify customer data and tools on a single platform

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Crisp is best for

🎧Customer Support6.8💬Chat & Conversation6.5🤖Automation & Agents6.0

HubSpot Service Hub is best for

🎧Customer Support7.7🤖Automation & Agents6.3💬Chat & Conversation6.2

Filter by your use case:

Limitations

Crisp

Cons

Additional features like paid integrations or more than 20 agents may incur extra costs
VAT is not included in plan prices for businesses outside the EU
Data retention for account information is a maximum of 12 months if inactive
System logs, including IP addresses, are kept for a maximum of one year
Marketing data is kept for up to three years
Job recruitment information is erased within three months if not hired
Anonymous data cannot be deleted as users cannot be re-identified

HubSpot Service Hub

Cons

Advanced AI features and dedicated support are only available on higher-tier plans
Higher tiers are needed for knowledge bases, customer portals and feedback surveys

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Crisp

7.3

/ 10

HubSpot Service Hub

7.7

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Crisp

8.0▲ +2.0

HubSpot Service Hub

6.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Crisp

7.0

HubSpot Service Hub

8.0▲ +1.0

Support

How strong is the documentation, customer support, community, and learning resources?

Crisp

6.0

HubSpot Service Hub

7.0▲ +1.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Crisp

10.0

HubSpot Service Hub

10.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Crisp

5.0

HubSpot Service Hub

7.0▲ +2.0

Performance

Calculated

Latency + throughput speed

Crisp

8.0

HubSpot Service Hub

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Crisp

—

HubSpot Service Hub

—

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Crisp

Task

HubSpot Service Hub

7.0

Ticket Management

9.0

8.0

Auto Resolution

8.0

Knowledge Base

8.0

9.0

Live Chat

8.0

4.0

Sentiment Analysis

4.0

7.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

5.0

4.0

Sla Tracking

8.0

7.0

Customer Satisfaction

8.0

7.0

Conversation Quality

7.0

Context Retention

6.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Crisp and HubSpot Service Hub?

Crisp — "The AI Customer Support Platform for Every Business". HubSpot Service Hub — "AI-Powered Customer Service Platform for Growing Teams". The Features section on this page compares them side by side.

Who is Crisp best for compared with HubSpot Service Hub?

Crisp is best for Solopreneurs and entrepreneurs needing a shared inbox; and for Early-stage companies improving customer service. HubSpot Service Hub is best for Small businesses and startups needing an all-in-one customer platform; and for Enterprises seeking integrated customer service with robust security and compliance.

How does the pricing of Crisp compare with HubSpot Service Hub?

Crisp is freemium, includes a free plan, paid plans start at $45/month, offers a free trial. HubSpot Service Hub is freemium, includes a free plan. Always verify current pricing with the vendor.

Does Crisp or HubSpot Service Hub have a free plan?

Crisp has a free plan and offers a free trial. HubSpot Service Hub has a free plan. Always verify current pricing with the vendor.

Do Crisp and HubSpot Service Hub offer an API?

Crisp offers a public API. HubSpot Service Hub offers a public API.

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