Does Crisp or Kommunicate have a free plan?

Crisp is available for free with a free trial. Kommunicate is available for free with a free trial. Always verify current pricing directly with the vendor.

Crisp vs Kommunicate

Q: Can I use Crisp and Kommunicate together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Crisp and Kommunicate with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Kommunicate

Automate customer conversations without losing control, CSAT, or sleep.

0.0(0)

FREEMIUM

94% data quality

Trust & Reliability

Crisp

Users:100K-1M

Customers (per vendor):Emma, Decathlon, Refugiees +5

GDPR

Kommunicate

Too Close to Call

Kommunicate (7.5) vs Crisp (7.3) — difference of 0.2 points

AI Comparison Summary

Crisp

7.3

avg score

Kommunicate

7.5

avg score

Kommunicate leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Kommunicate

7.5 / 10

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

Kommunicate

Best For

Automating customer support across multiple channels

Reducing ticket volume without risking customer experience

Teams needing controllable AI automation with human oversight

Businesses requiring fast deployment of AI agents

Not Ideal For

Teams looking for fully autonomous AI with zero human involvement

Organizations treating support as an experiment instead of an operation

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Kommunicate is best for

🤖Automation & Agents9.0🎧Customer Support8.0💬Chat & Conversation7.5

Filter by your use case:

Pros & Cons

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Kommunicate

Pros

No-code platform for easy AI agent creation and deployment
Seamless human handoff with full context built-in, not bolted on
Omnichannel support across web, mobile, WhatsApp, Telegram, Instagram, and email
Model-agnostic, supporting OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow
Comprehensive analytics and real-time monitoring of AI agent performance
Multilingual support for over 120 languages out-of-the-box

Cons

Not suitable for teams seeking fully autonomous AI with zero human involvement
Requires active management and optimization to refine AI agent behavior
Pricing is conversation-based, which can scale with high volume
Advanced features like SSO and branding removal are limited to Enterprise plans

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Crisp

7.3

/ 10

Kommunicate

7.5

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Crisp

7.0

Kommunicate

8.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Crisp

7.0

Kommunicate

7.0

Value for Money

Cost vs. features and output quality

Crisp

8.0▲ +1.0

Kommunicate

7.0

Customizability

Calculated

Ability to tailor to specific needs

Crisp

7.0▲ +1.0

Kommunicate

6.0

Support & Ecosystem

Documentation, community, and support quality

Crisp

7.0

Kommunicate

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Crisp

8.0

Kommunicate

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Crisp

Task

Kommunicate

8.0

Ticket Management

8.0

Auto Resolution

7.0

8.0

Knowledge Base

8.0

9.0

Live Chat

7.0

6.0

Sentiment Analysis

6.0

7.0

Escalation Rules

9.0

8.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

7.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Crisp or Kommunicate?

Both are strong options. Crisp has a rating of 0.0/5 (0 reviews), while Kommunicate has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Crisp cheaper than Kommunicate?

Crisp starts at free (freemium model) with a free trial. Kommunicate starts at $40/month (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Crisp and Kommunicate?

Crisp — "Augment your customer experience with AI-first support for teams.". Kommunicate — "Automate customer conversations without losing control, CSAT, or sleep.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Crisp and Kommunicate together?

Explore Alternatives

Crisp Alternatives

Tools similar to Crisp

Kommunicate Alternatives

Tools similar to Kommunicate

Compare More AI Tools

Use our comparison tool to compare up to 5 AI tools side-by-side with AI-powered recommendations.