Can I use Eesel AI and Freshdesk Freddy AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Eesel AI and Freshdesk Freddy AI with other tools and save your AI toolkit.

Does Eesel AI or Freshdesk Freddy AI have a free plan?

Eesel AI is available for free with a free trial. Freshdesk Freddy AI is available for free. Always verify current pricing directly with the vendor.

Eesel AI vs Freshdesk Freddy AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Eesel AI

eesel, Inc.

Automate customer service with AI agents, copilots, and chatbots.

0.0(0)

FREEMIUM

95% data quality

Freshdesk Freddy AI

Freshworks Inc.

Agentic AI that reasons, acts, and resolves

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Eesel AI

Users:1K-10K

Customers (per vendor):Smava, Ecosa, Yellowdig +6

GDPR

Freshdesk Freddy AI

Too Close to Call

Freshdesk Freddy AI (7.3) vs Eesel AI (7.2) — difference of 0.2 points

AI Comparison Summary

Eesel AI

7.2

avg score

Freshdesk Freddy AI

7.3

avg score

Freshdesk Freddy AI leads overall — particularly in Support & Ecosystem.

Eesel AI has an edge in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Freshdesk Freddy AI

7.3 / 10

Eesel AI

Best For

Automating frontline customer support

Assisting customer service agents in real-time

Streamlining IT service desk operations

Providing instant answers from internal documentation

Not Ideal For

Individuals without a customer service team

Businesses not using helpdesk or documentation systems

Highly specialized tasks outside of customer support or internal knowledge retrieval

Freshdesk Freddy AI

Best For

Automating customer service interactions

Improving employee support efficiency

Reducing ticket resolution times

Enhancing agent productivity with AI assistance

Not Ideal For

Users seeking a standalone AI model for general content generation

Organizations without existing customer or IT service operations

Deep technical AI development or model training

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Eesel AI is best for

🤖Automation & Agents8.0🎧Customer Support7.4💬Chat & Conversation7.0

Freshdesk Freddy AI is best for

📊Data & Analytics8.0🔍Research8.0🎧Customer Support7.8

Filter by your use case:

Pros & Cons

Eesel AI

Pros

One-click integration with over 100 apps including Zendesk, Slack, and Shopify
Learns from existing documentation and past support tickets to maintain brand voice
Offers AI agents, copilots, and triage for comprehensive support automation
Customizable AI behavior and escalation rules
Includes sandbox testing to measure performance before deployment
Supports multi-language customer interactions

Cons

Interaction limits on lower-tier plans
Advanced AI engineering consulting is an additional cost
No explicit mention of offline mode for internal chat
Requires active internet connection for AI functionality
No explicit mention of advanced analytics beyond basic reports

Freshdesk Freddy AI

Pros

Significantly reduces ticket resolution time (75% reduction mentioned)
Boosts agent productivity and efficiency
Offers AI-powered virtual agents for instant resolutions
Integrates with popular communication and CRM tools
Provides multi-language AI assistance
Free trial available with no credit card required

Cons

Specific pricing for AI features not clearly detailed as standalone tiers
Reliance on other Freshworks products (Freshdesk, Freshservice) for full functionality
No explicit mention of advanced customization options for AI models

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Eesel AI

7.2

/ 10

Freshdesk Freddy AI

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Eesel AI

7.0

Freshdesk Freddy AI

7.0

Output Quality

Quality and accuracy of generated results

Eesel AI

8.0

Freshdesk Freddy AI

8.0

Value for Money

Cost vs. features and output quality

Eesel AI

7.0

Freshdesk Freddy AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Eesel AI

5.0

Freshdesk Freddy AI

6.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Eesel AI

6.0

Freshdesk Freddy AI

8.0▲ +2.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Eesel AI

10.0▲ +2.0

Freshdesk Freddy AI

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Eesel AI

Task

Freshdesk Freddy AI

8.0

Ticket Management

8.0

Auto Resolution

9.0

7.0

Knowledge Base

7.0

Live Chat

6.0

5.0

Sentiment Analysis

8.0

7.0

Escalation Rules

7.0

8.0

Multi Channel Support

7.0

Response Templates

7.0

5.0

Sla Tracking

7.0

6.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Eesel AI or Freshdesk Freddy AI?

Both are strong options. Eesel AI has a rating of 0.0/5 (0 reviews), while Freshdesk Freddy AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Eesel AI cheaper than Freshdesk Freddy AI?

Eesel AI starts at $239/month (freemium model) with a free trial. Freshdesk Freddy AI starts at free (freemium model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Eesel AI and Freshdesk Freddy AI?

Eesel AI — "Automate customer service with AI agents, copilots, and chatbots.". Freshdesk Freddy AI — "Agentic AI that reasons, acts, and resolves". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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